Norm Reeves Mazda
Irving, TX
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Sales person was very personable and up front - no surprises We traveled over 4.5 hrs to pick up this particular vehicle. They had what I wanted at a good price. Christina spent a long time going over the feat We traveled over 4.5 hrs to pick up this particular vehicle. They had what I wanted at a good price. Christina spent a long time going over the features of the vehicle. She was very patient. Impressed with the atmosphere -clean, contemporary, and relaxing. More
Hassle free experience for a first time buyer Adam had the car ready, took us on test drive the moment we ( me and a friend) entered the showroom, he took us around later to visit service center. Adam had the car ready, took us on test drive the moment we ( me and a friend) entered the showroom, he took us around later to visit service center. It was a transparent and anxiety free discussion with Adam, he explained all the features, finance options, me being a first time buyer and also new in USA, many terms were quite confusing. He arranged for a decent discount, loan got approved and on the same day I could drive home a fully loaded Mazda3 GT. It was overall a hassle free experience. More
Best car buying experience ever! Jesse Espinoza and Stephanie were extremely helpful and pleasant! I also met the manager, Brian, and he was very nice as well! This was the best car Jesse Espinoza and Stephanie were extremely helpful and pleasant! I also met the manager, Brian, and he was very nice as well! This was the best car buying experience I have ever had and everyone was amazing! More
Top notch, positive experience all around I felt Edida was transparent and we could have very comfortable conversation. I felt like I could ask her any questions or voice any concerns and she I felt Edida was transparent and we could have very comfortable conversation. I felt like I could ask her any questions or voice any concerns and she would never take offense, would answer as best she could, and if she happened not to have an answer to a question she was quick to get the answer. My wife worked with Edida as well when we almost bought a Mazda a few months earlier. We ended up getting a different vehicle then but the experience was so great with Edida that when life presented me with some need for a new vehicle and we saw the great deals Mazda was running, we immediately sought out Edida to work with her again. The price / lease payment we received for the Mazda 6 is incredible. I looked online for cars I could lease for $200/month and there was nothing even remotely close to the Mazda 6 interns of appearance, relative luxury, size, incredible gas mileage, highly reliable, etc. When it came to working out the details on the price, available vehicles, and things like that, Edida and her sales manager Trent were extremely fast in their exchanges and never kept me waiting long. There were no shady sales tactics going on. Again, I felt comfortable and that the whole process was very transparent as we looked at leasing vs buying and other things. We ended up having to get a car from another dealership to give me what I wanted and Trent and Edida gave me a brand new 2016 loaner car to drive for the few short days until my Mazda 6 arrives. And Edida is just incredibly friendly and positive as well which really makes the whole experience that much more pleasing. More
Awesome experience I had already visited another dealership that was very disappointing so was very surprised when my buying experience here was quick, efficient and act I had already visited another dealership that was very disappointing so was very surprised when my buying experience here was quick, efficient and actually enjoyable. I bought a 2016 Mazda CX5 which had to be brought in from another city. I was kept informed daily of the status of delivery. I could not ask for better customer service. I would highly recommend this dealership to anyone looking for a great car buying experience. More
Great experience! My salesperson, Edida Cruz, was friendly, patient, and thorough in answering all my questions. She listened to my responses and helped me find the rig My salesperson, Edida Cruz, was friendly, patient, and thorough in answering all my questions. She listened to my responses and helped me find the right car for me rather than trying to push me toward a specific car. More
Going to the extra mile My salesperson Raj and his manager Martin went out of their way to get me the exact car I wanted, even after I changed my mind at the list minute. My salesperson Raj and his manager Martin went out of their way to get me the exact car I wanted, even after I changed my mind at the list minute. More
Amazing service beginning to end! I bought my 2016 Mazda 6 GT at Freeman Mazda today. It was the best car buying experience I've ever had! Edida Cruz was helpful and made us feel like I bought my 2016 Mazda 6 GT at Freeman Mazda today. It was the best car buying experience I've ever had! Edida Cruz was helpful and made us feel like we were human and not just another number. My husband bought a Mazda3 here a while back and still loves it! We will definitely recommend Freeman Mazda! On a scale of 1 to 10 we give it a 12!! More
Outstanding experience and people Buying a new car with a lease vehicle as a trade-in -- I expected it to be complicated and challenging. Instead, it was the easiest and least stressf Buying a new car with a lease vehicle as a trade-in -- I expected it to be complicated and challenging. Instead, it was the easiest and least stressful car purchase I have ever had. The knowledge and helpfulness of the sales and other staff was outstanding. I got a deal I felt was very reasonable and exactly the car and equipment I wanted. When the salesman I had talked to earlier was out that day (delivering a car to a another customer), I expected problems but his replacement, a "trainee", handled test drives, equipment options, and arranging the deal smoother than I have seen in 50 years of car buying. Even the financial staff handled the financial and service package options with great explanations and options to get the package I wanted. More
Fantastic Low-Stress Car Buying Experience This is the second car I've leased through Freeman Mazda. The staff is amazing and bent over backwards to get me in a car that I wanted at a price I c This is the second car I've leased through Freeman Mazda. The staff is amazing and bent over backwards to get me in a car that I wanted at a price I could afford. Even when there were some hiccups, as there always are when car buying, Stephanie and her team went above and beyond to make everything work out. I would highly recommend Freeman Mazda. More