Norm Reeves Mazda

such a refreshing, positive experience! 1) Edida Cruz: Hands down, Edida Cruz is a godsend to anyone who wishes the car buying process to be stress free, transparent and conducted with the g 1) Edida Cruz: Hands down, Edida Cruz is a godsend to anyone who wishes the car buying process to be stress free, transparent and conducted with the grace and consideration. Edida is a very good listener, thoughtful and responsive. She really knows the Mazda line in depth. I think I visited some 20 dealerships over the course of a few weeks, including three Mazda dealerships in the area. Many of them were fine to work with and not all sales people in the industry are shifty. However, Edida was a jewel. I have a millennial daughter, and when it comes time for her to purchase another vehicle, I would happily entrust her into Edida’s able hands. I definitely appreciated feeling like everything that took place around my purchase of a 2013 Mazda 3 was completely ethical and above board, with no gamesmanship. This is perhaps the best car buying experience of my life. I felt that Edida acted as a true friend and customer advocate. She answered all questions thoroughly and demonstrated tremendous poise and patience. My advice for those interested in buying a used, late model vehicle: Go to Freeman Mazda and say, “I think I have an appointment with Edida.” And tell them Mark sent you. ;-) 2) Freeman Mazda: Wow! Even though I had my own financing, I always dread dealing with finance guys at car dealerships. In this case, I didn’t have to get passed back and forth between the salesperson and the manager and/or finance guy. They named a figure. I countered. Edida brought the number to her manager. It was accepted. End of story. When I was walked over to the finance office (on the new car side of the operation), the gentleman simply printed out a series of standard forms, which I signed, and the deal was done in, honestly, under five minutes. Since it would take a few days for the money to be wired, I worried that I would not be able to get the fish all the way into the boat. Not a problem. They let me drive the car away even before they had any of my money. Awesome. Also, far from trying to upsell me on a dealer extended warranty, the finance guy simply asked, “Do you want to buy a warranty.” I answered no. That was it. It all felt so clean and friendly, with none of the usual smarmy undertone that can make car buying such an unpleasant experience. They detailed the car, threw in some window tinting and basically did everything to make the buying experience pleasant and enjoyable. I can’t praise them highly enough. Even the overall manager was a stand-up guy whose brief conversation with me, basically singing the praises of his own Mazda 3, felt authentic and affirming. 3) What I learned about buying a car: Don’t lose heart. You just have to hang in there until you find the right person and the right vehicle. Warning signs: The car sales agent doesn’t listen to you and proceeds to walk you around pointing out vehicles outside your price range or ones that you already specifically disavowed interest in. There are a few “no haggle” dealerships out there, which is a heartening trend. Freeman Mazda isn’t one of those, but when I asked to see the Carfax report and the current N.A.D.A. pricing on the vehicle, they were entirely forthcoming and gracious. I left the lot feeling uplifted and good. Bravo, Freeman Mazda. Bravo Edida Cruz! (BTW, I have zero connection to this dealership and rarely can be bothered to fill out customer evaluations, but this experience was exceptional. Granted, it is anecdotal and represents just one transaction. That said, look at all the other positive reviews of Edida at Freeman Mazda. Clearly, they are on the right path and have figured out that, long term, transparency and ethical dealing are a winning strategy. More

Waste of time and money I bought a used 2006 Ford 500 from Freeman Mazda of Irving only 6 months ago. The first week I drove it out of the blue it shifted extremely hard. It I bought a used 2006 Ford 500 from Freeman Mazda of Irving only 6 months ago. The first week I drove it out of the blue it shifted extremely hard. It only happened once and didn't happen again for almost a month but then after only having the car for 4 months it started shifting a lot harder a lot more frequently so I took it to the shop as I have regularly since I got the vehicle and told the mechanic what it had been doing and it was up to date on all its maintenance, I had maybe put 2000 miles on the car and the mechanic told me my transmission is going out and it'll cost more to fix it than what the car is even worth!! I'm a 20 year old single mom with two kids and no family or help!! My only family was my father who died unexpectedly when I was 17. Any extended family I may have, lives 10's of miles away. Now ill be on foot and upside down, paying for a car that wont even run! How am I supposed to take care of my kids, provide for them, go to work or college when I got screwed on a vehicle and wont be able to buy a new one because I'm still paying on the junk you all sold me??? I'm going to loose my job because I don't have a way to get there.. I don't live in the city there is no affordable transportation services for me I don't make enough right now to pay someone to come get me and take me to work everyday or drop my kids off at daycare. I'm going to loose my job because I don't have a way to get there and no help or money because I'm paying 285$ a month for junk! Honestly Freeman Mazda you all screwed me and all you have to say is "unfortunately it was an as is vehicle and there's nothing we can do about your transmission". Haha! wow! Who cares that a one and two year old boy and her mother may very likely end up on the street because a dealership screwed her on a car that had a bad transmission and took advantage of the fact that she was young a desperate for a good vehicle!! Freeman Mazda I will be POSITIVE to inform anyone I ever come across to never go there for A vehicle because this dealership is selfish, careless and have no sympathy that you ruined someone's life by selling them a car with a faulty transmission. More

Great experience!! This was the most pain free buying experience I've had in a long time. Stephanie Foreman made it painless. I literally didn't even step on the lot unt This was the most pain free buying experience I've had in a long time. Stephanie Foreman made it painless. I literally didn't even step on the lot until all numbers were agree upon. I showed up and went over the car and signed my papers and carried my car home. More

Excellent Service! Everyone was so nice and inviting. John Luke was excellent and gave me an great deal for my used Volkswagen Jetta. He made sure that I left happy with Everyone was so nice and inviting. John Luke was excellent and gave me an great deal for my used Volkswagen Jetta. He made sure that I left happy with my purchase and made sure to give me the best deal possible. I am very happy with my purchase and would recommend this dealership to anybody!! More

F150 Ford Thank you Marie Little for a great shopping experience at Freeman! Several days later I had a small problem with my truck, and you went beyond the cal Thank you Marie Little for a great shopping experience at Freeman! Several days later I had a small problem with my truck, and you went beyond the call of duty to make sure it was not only fixed, but fixed correctly the first time. I look forward to doing business with you in the future! You were a lot of fun during my visit. Sincerely, Curtis Cheatham More

Customer-focused professionals Dropped by to look at a used car. Loved it. John Luke, the salesman, and Jessie ? (sorry, lost his card), the finance guy, patiently answered all Dropped by to look at a used car. Loved it. John Luke, the salesman, and Jessie ? (sorry, lost his card), the finance guy, patiently answered all my questions and helped me explore alternative purchase arrangements. John even helped me resolve a concern about a perceived mechanical issue with the car but checking it out himself and then sending it to the shop for inspection. (There was nothing wrong -- just a dumb user...me.) At every stage, my concerns were patiently and fairly addressed in very friendly and helpful ways. I finally drove away, happily, in my new used car. I was very impressed with the entire experience! More

AWESOME CUSTOMER SERVICE & SMOOTH CAR BUYING!!! I meet one of the most awesome and unique sales person ever Ms. Mary Little, she help me to find the perfect car for my wife, she made the all car buy I meet one of the most awesome and unique sales person ever Ms. Mary Little, she help me to find the perfect car for my wife, she made the all car buying process so easy and smooth :)!!! More

5 Stars for John Luke! John Luke was so helpful and accommodating as we bought a Saturn Ion for our oldest son (a young adult), his first car ever! John really took the time John Luke was so helpful and accommodating as we bought a Saturn Ion for our oldest son (a young adult), his first car ever! John really took the time to help us get set up and ready to enjoy the car to the fullest extent. Great customer service! It was such a pleasant experience! More

Fantastic Service! Stephanie Foreman was such a pleasure to work with. She was so friendly, energetic and knowledgeable about the entire process. She showed me every fea Stephanie Foreman was such a pleasure to work with. She was so friendly, energetic and knowledgeable about the entire process. She showed me every feature on my new car and was so patient with my decision buying process. Stephanie made me feel confident that my new purchase was worth it and even got me a great deal. She's fantastic! Both my dad and I have been telling all of our friends and family how great she was. Highly recommend working with her and I will buy my next car from her for sure. More