Norm Reeves Mazda

Excellent Oil Change and Tire Repair My experience with Freeman Mazda has ALWAYS been excellent. First, Santosh helped me out by getting my car into the shop within two days. My oil was My experience with Freeman Mazda has ALWAYS been excellent. First, Santosh helped me out by getting my car into the shop within two days. My oil was almost a month beyond the change date and he respected my need to get it into the shop and managed to so within a short amount of time. He asked if there were any other issues with the car and I mentioned a tire needed air three times in six weeks. Angela took my car in at the shop and was very quick and efficient. She also arranged for me to be driven to and from work by a company employee. The driver, Robert, did a great job but I praised him in the Hyundai review and say no more about him here. While I was driven to work, a mechanic called and let me know that a nail had been found in the tire and it would be $30 to repair. I gave him the go ahead to repair it so I could stop worrying about that issue. Later, Angela called and said the charge was being waived because I paid for the tire protection plan when I originally bought the car. I really appreciated that they were honest and did not charge me for something that I was covered by and forgot to bring up. Thanks Freeman Mazda. More

Mazda service I bought my Mazda MX5 here four years ago and always bring it back for service. The dealership is one I highly recommend. We even bought our second I bought my Mazda MX5 here four years ago and always bring it back for service. The dealership is one I highly recommend. We even bought our second car at a Freeman dealership (Honda) because of the good name Freeman has in this area. More

Excellent customer care Angela was great. She stepped in to assist me with my car and the added empathy she expressed during a family emergency was truly appreciated. Thank y Angela was great. She stepped in to assist me with my car and the added empathy she expressed during a family emergency was truly appreciated. Thank you Angela for your quality care and service. More

Terry was amazing Terry did a great job yesterday with my vehicle. She was efficient, polite and respectful of my time. She took care of the multiple concerns I had w Terry did a great job yesterday with my vehicle. She was efficient, polite and respectful of my time. She took care of the multiple concerns I had with the car. Highly recommend her as your service agent. More

Great service! Appreciate the great service and enthusiasm from the Mazda service department. They are always friendly and detailed. Even though we live in Plano, Appreciate the great service and enthusiasm from the Mazda service department. They are always friendly and detailed. Even though we live in Plano, it's worth it for us to bring both our Mazdas to Freeman. More

Great service Charlie was so patient and very thorough in explaining everything to us as we tried out our Mazda CX-5. The presentation of the car was also fun, and Charlie was so patient and very thorough in explaining everything to us as we tried out our Mazda CX-5. The presentation of the car was also fun, and the time he spent explaining the car's accessories and capabilities helped me not feel so overwhelmed with a new car to get used to. His manners were impeccable, as he said "yes, ma'am and sir" to us, which is a rarity from young people these days. More

Great service It is always a pleasure to work with the service department!! They are sooooo good!! Quality work and service! They keep you updated and do everything It is always a pleasure to work with the service department!! They are sooooo good!! Quality work and service! They keep you updated and do everything with the upmost kindness! More

Best car dealer in North Texas. My entire experience with this dealership from trade-in to new car purchase and maintenance has been exceptional. They go above and beyond. You CAN'T My entire experience with this dealership from trade-in to new car purchase and maintenance has been exceptional. They go above and beyond. You CAN'T find a better value. Time is money and they take care of maintenance requests promptly and with great service. The waiting room is very comfortable. You feel valued as a customer and I will be buying my next car here and no where else. More

Service Purchased my car from Freeman Mazda and was pleased with that process. Decided to use their service department and it is equally as good. This is a de Purchased my car from Freeman Mazda and was pleased with that process. Decided to use their service department and it is equally as good. This is a dealership that I would highly recommend to family and friends. More

Great Experience As always.....well done and quick. They always communicate your service needs effectively. I love the service lounge and the environment provided by As always.....well done and quick. They always communicate your service needs effectively. I love the service lounge and the environment provided by Freeman and their staff. More