Norm Reeves Mazda

Best car buying experience I've ever had John Luke is the most transparent, honest salesperson I have ever dealt with. Reminded me a lot of Dave Ramsey. Highly recommended him and his deale John Luke is the most transparent, honest salesperson I have ever dealt with. Reminded me a lot of Dave Ramsey. Highly recommended him and his dealership. I've bought 2 cars from them the last 12 months. More

Excellent salesmanship! EXCELENTE en el servicio, amabilidad, paciencia, respeto y muy honesta ademas de que te brinda ese sentido de confianza que necesitamos para ejecutar EXCELENTE en el servicio, amabilidad, paciencia, respeto y muy honesta ademas de que te brinda ese sentido de confianza que necesitamos para ejecutar la compra. Estamos muy satifechos en todos lo aspectos. La recomiendo un 200%. I recommend her. She is an excellent saleswoman, respectful, kind, honest and has patience and gives you that sense of trust that all of us need to execute the sale . We are very satisfied in every aspect related to the sale. More

Quick and Painless After a few hours of searching for a car, I was unable to find one that i was willing to commit to. Freeman was our last stop of the day and to make After a few hours of searching for a car, I was unable to find one that i was willing to commit to. Freeman was our last stop of the day and to make sure they still had what i was looking for, my husband called before we got there and spoke to Edida Cruz. She was extremely friendly and ready to go when we arrived. She was very helpful during the test drive and car buying process. She was able to get a few kinks worked out with her manager so that we could walk out of there with the car that i wanted! By far the best experience i have EVER had purchasing a car! I will definitely return when i am ready to purchase another car, but hopefully that will be a few years! :) Thank you to everyone that was involved in the purchase of my new(ish) Volvo!!! More

Easy in and easy out !!! In my line of work, the one thing I can't stand is not only being pressured, but having my time taken from me. I experienced the best car buying I eve In my line of work, the one thing I can't stand is not only being pressured, but having my time taken from me. I experienced the best car buying I ever encountered. Not only did they get the car I asked for right away to test drive, they also gave me another car to test drive without asking a question. They even put the two cars side by side and let ME choose. Edida was an instrumental part of my decision to buy. She never asked me questions, but instead always answered my questions. She not only went on the test drive with me (which she won't do again lol!) , she braved the cold weather and the rain.. I was in and out within the hour which was very key !!! Kudos to a great staff at Freeman Mazda ! Customer for life ! Rene' Gonzales More

Great salesmanship. We drove up and were test driving a car in less than expected. Stephanie really knows her product and was the most helpful salesman (saleswoman) we ha We drove up and were test driving a car in less than expected. Stephanie really knows her product and was the most helpful salesman (saleswoman) we have ever had. Great follow up and kept us informed through the entire process. Highly recommend her to anyone looking to buy a car. More

Bought a car over the phone . A car was delivered to Houston by Adam Cooper. The purchase process was very smooth. Adam was very professional throughout the process. Overall a v . A car was delivered to Houston by Adam Cooper. The purchase process was very smooth. Adam was very professional throughout the process. Overall a very good experience. More

Stress Free Buying Experience I was happy to see that Freeman Mazda had the used car that I wanted in stock. I wanted to purchase from them based on my past experience. John Luke a I was happy to see that Freeman Mazda had the used car that I wanted in stock. I wanted to purchase from them based on my past experience. John Luke and the whole dealership treat you as family. For a stress free buying experience, this is the place to go. More

such a refreshing, positive experience! 1) Edida Cruz: Hands down, Edida Cruz is a godsend to anyone who wishes the car buying process to be stress free, transparent and conducted with the g 1) Edida Cruz: Hands down, Edida Cruz is a godsend to anyone who wishes the car buying process to be stress free, transparent and conducted with the grace and consideration. Edida is a very good listener, thoughtful and responsive. She really knows the Mazda line in depth. I think I visited some 20 dealerships over the course of a few weeks, including three Mazda dealerships in the area. Many of them were fine to work with and not all sales people in the industry are shifty. However, Edida was a jewel. I have a millennial daughter, and when it comes time for her to purchase another vehicle, I would happily entrust her into Edida’s able hands. I definitely appreciated feeling like everything that took place around my purchase of a 2013 Mazda 3 was completely ethical and above board, with no gamesmanship. This is perhaps the best car buying experience of my life. I felt that Edida acted as a true friend and customer advocate. She answered all questions thoroughly and demonstrated tremendous poise and patience. My advice for those interested in buying a used, late model vehicle: Go to Freeman Mazda and say, “I think I have an appointment with Edida.” And tell them Mark sent you. ;-) 2) Freeman Mazda: Wow! Even though I had my own financing, I always dread dealing with finance guys at car dealerships. In this case, I didn’t have to get passed back and forth between the salesperson and the manager and/or finance guy. They named a figure. I countered. Edida brought the number to her manager. It was accepted. End of story. When I was walked over to the finance office (on the new car side of the operation), the gentleman simply printed out a series of standard forms, which I signed, and the deal was done in, honestly, under five minutes. Since it would take a few days for the money to be wired, I worried that I would not be able to get the fish all the way into the boat. Not a problem. They let me drive the car away even before they had any of my money. Awesome. Also, far from trying to upsell me on a dealer extended warranty, the finance guy simply asked, “Do you want to buy a warranty.” I answered no. That was it. It all felt so clean and friendly, with none of the usual smarmy undertone that can make car buying such an unpleasant experience. They detailed the car, threw in some window tinting and basically did everything to make the buying experience pleasant and enjoyable. I can’t praise them highly enough. Even the overall manager was a stand-up guy whose brief conversation with me, basically singing the praises of his own Mazda 3, felt authentic and affirming. 3) What I learned about buying a car: Don’t lose heart. You just have to hang in there until you find the right person and the right vehicle. Warning signs: The car sales agent doesn’t listen to you and proceeds to walk you around pointing out vehicles outside your price range or ones that you already specifically disavowed interest in. There are a few “no haggle” dealerships out there, which is a heartening trend. Freeman Mazda isn’t one of those, but when I asked to see the Carfax report and the current N.A.D.A. pricing on the vehicle, they were entirely forthcoming and gracious. I left the lot feeling uplifted and good. Bravo, Freeman Mazda. Bravo Edida Cruz! (BTW, I have zero connection to this dealership and rarely can be bothered to fill out customer evaluations, but this experience was exceptional. Granted, it is anecdotal and represents just one transaction. That said, look at all the other positive reviews of Edida at Freeman Mazda. Clearly, they are on the right path and have figured out that, long term, transparency and ethical dealing are a winning strategy. More

Waste of time and money I bought a used 2006 Ford 500 from Freeman Mazda of Irving only 6 months ago. The first week I drove it out of the blue it shifted extremely hard. It I bought a used 2006 Ford 500 from Freeman Mazda of Irving only 6 months ago. The first week I drove it out of the blue it shifted extremely hard. It only happened once and didn't happen again for almost a month but then after only having the car for 4 months it started shifting a lot harder a lot more frequently so I took it to the shop as I have regularly since I got the vehicle and told the mechanic what it had been doing and it was up to date on all its maintenance, I had maybe put 2000 miles on the car and the mechanic told me my transmission is going out and it'll cost more to fix it than what the car is even worth!! I'm a 20 year old single mom with two kids and no family or help!! My only family was my father who died unexpectedly when I was 17. Any extended family I may have, lives 10's of miles away. Now ill be on foot and upside down, paying for a car that wont even run! How am I supposed to take care of my kids, provide for them, go to work or college when I got screwed on a vehicle and wont be able to buy a new one because I'm still paying on the junk you all sold me??? I'm going to loose my job because I don't have a way to get there.. I don't live in the city there is no affordable transportation services for me I don't make enough right now to pay someone to come get me and take me to work everyday or drop my kids off at daycare. I'm going to loose my job because I don't have a way to get there and no help or money because I'm paying 285$ a month for junk! Honestly Freeman Mazda you all screwed me and all you have to say is "unfortunately it was an as is vehicle and there's nothing we can do about your transmission". Haha! wow! Who cares that a one and two year old boy and her mother may very likely end up on the street because a dealership screwed her on a car that had a bad transmission and took advantage of the fact that she was young a desperate for a good vehicle!! Freeman Mazda I will be POSITIVE to inform anyone I ever come across to never go there for A vehicle because this dealership is selfish, careless and have no sympathy that you ruined someone's life by selling them a car with a faulty transmission. More

Great experience!! This was the most pain free buying experience I've had in a long time. Stephanie Foreman made it painless. I literally didn't even step on the lot unt This was the most pain free buying experience I've had in a long time. Stephanie Foreman made it painless. I literally didn't even step on the lot until all numbers were agree upon. I showed up and went over the car and signed my papers and carried my car home. More