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Norm Reeves Mazda
Irving, TX
985 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 985 reviews
January 09, 2016
Great Service and Awesome Price The service provided was on point. Every step of the way I was treated like a person and not like a number. The sales person (Edida Cruz) took every p The service provided was on point. Every step of the way I was treated like a person and not like a number. The sales person (Edida Cruz) took every precautions to address my budget and made specially sure the vehicle I purchased was ready to go. More
by adidas
Employees Worked With
Edida Cruz
January 08, 2016
Upfront Service Kris was very friendly and knowledgeable about the inventory. He was very clear and upfront about the process. I never once felt like I was being mi Kris was very friendly and knowledgeable about the inventory. He was very clear and upfront about the process. I never once felt like I was being misled nor did I feel like he was trying to hide anything from us. Even when we had a roadblock with financing, Kris did everything in his power to make it right and I left a happy customer. More
by Priusprople
Employees Worked With
Kris McEntyre
January 01, 2016
Awesome Experience John Luke was helpful in every way. He was kind and patient in answering our questions. He was not the typical pushy car salesman that I've walked awa John Luke was helpful in every way. He was kind and patient in answering our questions. He was not the typical pushy car salesman that I've walked away from in the past. My husband usually likes to take a day or 2 to make a decision but the deal we got on the car we wanted was too good to refuse. We were in and out of the dealership in no time. When our son is ready to make a purchase we will be sending him to John Luke and Jesse in the finance department. More
by Frances
Employees Worked With
Jesse, John Luke
December 31, 2015
Happy with my purchase I purchased a car that appealed to my daughter that met my criteria with the knowledgeable, diligent, assistance of salesman Kristopher McEntyre. J I purchased a car that appealed to my daughter that met my criteria with the knowledgeable, diligent, assistance of salesman Kristopher McEntyre. Jill Dallas, Tx More
by Jill
Employees Worked With
Kris McEntyre
December 27, 2015
Knowledgable and friendly It is a daunting experience purchasing a car in a new country. I am so glad I walked into Freeman and Stephanie met us at the door. Stephanie ensured It is a daunting experience purchasing a car in a new country. I am so glad I walked into Freeman and Stephanie met us at the door. Stephanie ensured that all my needs were met and the sale happened quickly and seemlessly. I would have no hesitation is recommending Stephanie to anyone who is looking for a car. More
by Jaclyn
Employees Worked With
Stephanie Foreman
December 23, 2015
Very Good customer service I would recommend to buy used cars from this Dealer. Very good price and excellent customer service. Also I had very good experiences while processin I would recommend to buy used cars from this Dealer. Very good price and excellent customer service. Also I had very good experiences while processing the document. More
by Navaneeth
Employees Worked With
Jesse Espinoza, Edida Cruz
December 22, 2015
Excellent Service Adam Cooper and his team of qualified sales and finance representatives out-performed my expectations. What a pleasure to do business with! and I woul Adam Cooper and his team of qualified sales and finance representatives out-performed my expectations. What a pleasure to do business with! and I would highly recommend Adam to anyone looking to purchase a new or used car. He was easy-going, knowledgeable, fair, friendly, thorough and accommodating. More
by 323heatherlynn
Employees Worked With
Adam Cooper
December 22, 2015
Great Time Purchasing My New Ride-- Kris Rocks! We had a great time purchasing this my new Ford Edge. Kris was a great listener and he made magic happen. It was quick and I got better than I expecte We had a great time purchasing this my new Ford Edge. Kris was a great listener and he made magic happen. It was quick and I got better than I expected. More
by janellea5
Employees Worked With
Kris McEntyre
December 20, 2015
Professional Knowledgable Motivated Really no need to go any further than three very important words.....but I will. They treat the customer like a customer. The staff of the dealership Really no need to go any further than three very important words.....but I will. They treat the customer like a customer. The staff of the dealership feels like a well tuned team. We had our 2014 Mazda 3 totaled in an accident several weeks back. Fortunately not our fault and more fortunate that no one was hurt. Trent, Martin, Stephanie and Cliff were all wonderful. Stephanie hustled to locate a 2016 comparable to our 2014 that we were in love with. Christina had gotten us into our 2014 by letting us drive it to the Mini dealership which was the other car we were looking at. (no comparison). This second time around, the sales team got almost an identical vehicle in all the way from CO and helped us get back on the road quickly. Same model/color (reflex blue hatchback 2,5) and then upgraded to Tech package. We love it even more than the original. Thank you Freeman Mazda!!!! Beyond satisfied. Georgia & Tom More
by polotom
Employees Worked With
Trent Boe, Christina Figures, Stephanie Foreman, Cliff Legrande
December 16, 2015
Amazing sales service! (But neg finance service experience) Edida was wonderful!!! So kind and helpful before, during, and after the sale! She communicated well with me, and caught potential hiccups BEFORE th Edida was wonderful!!! So kind and helpful before, during, and after the sale! She communicated well with me, and caught potential hiccups BEFORE they became issues the day I picked up my vehicle and signed my paperwork. However, I would be remiss if I didn't mention my unhappiness at the service at the finance department. (Let me be clear that I feel that this was a separate situation from the incredible service Edida provided.) I waited over an hour and 15 minutes to sign paperwork, which I feel was WAY too long, as I financed with my own bank and had signed my paperwork with them earlier in the week. All I needed to do with Freeman was sign your paperwork. When I was finally seen, the paperwork was incorrect and the numbers and terms did not match those that I had discussed and agreed upon with at my bank, to an error that would have affected me negatively. (Needless to say, this was a complete shock and did not make me happy, especially after the long wait.) Thankfully I had my own copies of my paperwork with my bank and was able to resolve it with the finance department, who in turn resolved it with my bank the next business day. Again, Edida was awesome! I'd highly recommend her in a heartbeat. She deserves ten stars. But the deduction of one star for the "overall rating of this dealership" is minor compared to the negative impression I was left with in regards to my experience with the finance department. I do hope that others had better experiences in that building than I did. More
by Eagle
Employees Worked With
Mike Dobbs, Edida Cruz
