Norm Reeves Mazda

Purchase of mt retirement vehicle. My 3rd purchase with Stephanie Forman. She is caring, trust worthy, always a call away. You always feel like you are part Mazda's family. My 3rd purchase with Stephanie Forman. She is caring, trust worthy, always a call away. You always feel like you are part Mazda's family. More

Friendly open lot on Sunday when most people look at cars We went looking at cars on A Sunday all car lots are close Freeman Madza, was the only lot that was open friendly, we walk the whole lot and we found We went looking at cars on A Sunday all car lots are close Freeman Madza, was the only lot that was open friendly, we walk the whole lot and we found what we wanted , went back on Monday when they were open test drive the car, salesman Kris was good full of knowledge nice man answer all our questions we want to another lot to look at a car but we came back to freeman madza Because of the warranty on the car is really why we buy it also... More

Very Good Service! Very nice and friendly. Tried his best to work with me. Made sure I was satisfied and showed me multiple cars within my price range. Very nice and friendly. Tried his best to work with me. Made sure I was satisfied and showed me multiple cars within my price range. More

The only dealer that has sold me more than one car This is my second Mazda, and the third time I have purchased a car from Freeman Mazda. The staff is the best. Like all dealerships, the finance depart This is my second Mazda, and the third time I have purchased a car from Freeman Mazda. The staff is the best. Like all dealerships, the finance department offers a lot of service contract options that seem redundant on a new car with a factory warranty, but if you are buying a pre-owned vehicle it might be just what you are looking for. The best part is that they let me drive two different cars back to back so that I could pick the right one. Plus they offer free maintenance for the first year on every new vehicle. I love my Mazda! More

Great Experience.. again I recently leased a 2016 Mazda CX-5 from Stephanie. This is my 2nd time working with her and 4th time with Freeman Mazda. Stephanie is very personab I recently leased a 2016 Mazda CX-5 from Stephanie. This is my 2nd time working with her and 4th time with Freeman Mazda. Stephanie is very personable and knowledgeable. She makes the experience fun and you can tell she enjoys her job. I upgraded from a 2015 to a 2016 and Stephanie was able to sit with me and discuss all the changes and new features on 2016. She has a great way of selling that is very low pressure and informative. I highly recommend her to anyone looking for a new car. More

Exceptional! Edida was great!! I have purchased a few cars in the past and I also work in lending so I have dealt with many dealers so I have seen the worst of the Edida was great!! I have purchased a few cars in the past and I also work in lending so I have dealt with many dealers so I have seen the worst of the worst but my experience with Edida was by far the best!! She was very knowledgeable and made sure I experienced the vehicle to its full potential so I could be comfortable with my decision! I will definitely recommend Freeman Mazda because of my experience with Edida. GREAT JOB! More

Great Experience Christina was a most delightful and knowledgeable sales associate. She was very thorough and always knew the answers to any question concerning my new Christina was a most delightful and knowledgeable sales associate. She was very thorough and always knew the answers to any question concerning my new Mazda 3. I would highly recommend her to anyone looking to buy a new Mazda. More

Overall a great experience with my first car purchase On October 2015, I came into Freeman Mazda Hyundai after looking at several used car ads for an Infiniti G37 and BMW 335i. Mary Little was my car sale On October 2015, I came into Freeman Mazda Hyundai after looking at several used car ads for an Infiniti G37 and BMW 335i. Mary Little was my car sales rep through nearly the entire buying process. I have to say that she was very professional, level-headed, and respectful through the entire experience even with my dad who can be very hard to work with. The rest of the team and staff was all very kind and welcoming to me and my family. After a couple test drives and just a day later, I ended up purchasing a BMW 335i 2010 sedan for a price that was more than reasonable (did research on KBB) and one that I was very happy with. I also purchased an extended warranty considering the high cost to maintain the vehicle. Unfortunately, a week later I discovered an oil leak with the valve cover gasket and took it back to Freeman and, after some discussion, they agreed to take the car and cover the repairs. About two and a half months later, I took my car to Autobahn BMW in fort worth to have all maintenance done of my car including spark plugs; it was then that we discovered an oil leak all over the valve cover, several ignition coils, and more that was likely to be related to the previous problem/repair. I was upset, frustrated, and livid to say the least. Immediately, i brought the car back to Freeman Mazda and spoke to Mary Little and also the manager Matt Harris and almost made a complete 180 on my emotions. After speaking to Matt about the situation, the FIRST thing he said to me is "give us a chance to make this right." I received a loaner vehicle, they took the car to a certified BMW dealership in Dallas, and covered the repairs for valve cover, vc gasket, and 4 ignition coils. The parts, labors, and fees cost almost $2000 to repair! No one in general would ever leap at the chance to pay for the cost of these repairs, but Matt and Mary displayed so much integrity and went beyond your standard business and dealership. Unfortunately, buying a used car imposes some risks as well as benefits and I was very blessed to have purchased a car from people that also believed in "doing the right thing." At the same time, I do feel that it is also the customer/consumer's duty to do a few things when purchasing a used car.. So here are some takeaways from my experience on my first car purchase 1. Take your car to receive a pre-purchase inspection. No one is able to tell when the valve cover / oil leak issues occurred (before trade in, during a customer's test drive, or even after purchase..?), but you can save some heartache having additional inspection done before purchase. 2. A lot of the cars on used car lots are with 30 day warranty or "as is." Get a copy of this buyer's guide if you do have a 30 day warranty!! Protect yourself! 3. Consider purchasing that extended warranty. I got mine for three years. You have the option of terminating this extended service plan and receiving a pro-rated amount back. This was actually my full intention that was suggested to me by the financial rep when signing all the papers for the car purchase. Most issues with used cars will happen within the first 3-6 months of driving. However, I may be keeping my extended warranty. 4. Be reasonable. Luckily, all of these repairs were requested within reason and under the right circumstances. You cannot expect any dealership to cover the costs of any repair if you bought a car as-is and with no warranty. Be smart about your purchase. With all everything considered, i highly recommend shopping for your new/used vehicle at Freeman Mazda. The cars are very reasonably priced and the staff is great, especially Mary and Matt. Thank you very much!!! You guys have had a very positive impact on me and my family!! More

awesome A great person to work with very knowledgeable about her job And very helpful In answering all my questions I start looking for a car about two weeks A great person to work with very knowledgeable about her job And very helpful In answering all my questions I start looking for a car about two weeks ago Once I email Freeman Mazda I was contacted Through email Once I told him what I was looking for in a car I was told about the Lexus LS 460 is awesome car , she Keep me updated on the car Set an appointment with her Through text And also gave her my information through text cut down on the time of waiting At the dealership.I arrived 3 hours early before my appointmentI receive the best of service I will recommend this company to anyone The best place to buy a car and EDIDA CRUZ she has anGreat personality Thank you for all you done for us to make this process so easy.....BILLY More

Customer-oriented service and polite attitude My friend and I just drop by without an appointment. Edida helped me select vehicles and test drive, friendly and enthusiastically. She answered all m My friend and I just drop by without an appointment. Edida helped me select vehicles and test drive, friendly and enthusiastically. She answered all my questions patiently and we finally came up with a good price. More