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Norm Reeves Mazda
Irving, TX
985 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 985 reviews
September 11, 2016
Perfect customer satisfaction experience The entire experience of leasing my MAZDA CX4 was so smooth and easy it was like I walk in at 5 and complete all documentation in 2 hours and walk out The entire experience of leasing my MAZDA CX4 was so smooth and easy it was like I walk in at 5 and complete all documentation in 2 hours and walk out at 7:30 with my car. I had my initial discussion with Charles as the sales guy. Wonderful person. At the reception we were welcomed by Christina Figures, a lovely lady who took care that we were made comfortable and were given all the attention even thought there were other buyers. And the style that the delivery was given to us felt very very special and exciting. More
by Sdangety
Employees Worked With
Charles, Christina Figures
September 10, 2016
took great care of me at a very reasonable expense. Ken was welcoming and accommodating. Had two service issues. Both were handled beyond my expectations. One was under warranty. Repairs included someth Ken was welcoming and accommodating. Had two service issues. Both were handled beyond my expectations. One was under warranty. Repairs included something I hadn't asked for or expected. The other was not under warranty but something I was not able to handle myself. Ken, the service advisor, knew how to fix it. He did it himself and did not charge for it. Extraordinary service. Thank you. TL More
by Terry Lee
Employees Worked With
ken
September 07, 2016
Routine maintenance and Inspection Exceptional thoughtfulness and courtesy shown by Aaron. He reviewed my service performed and reminded me of my on line coupons. He also reminded me o Exceptional thoughtfulness and courtesy shown by Aaron. He reviewed my service performed and reminded me of my on line coupons. He also reminded me of my free car wash. More
by CLF
Employees Worked With
Aaron in Service
September 03, 2016
Lots of nice surprises The salesman Charles, did a great job helping us with the info we needed to decide. CRV vs cx5 and both the pricing and test drives made the differenc The salesman Charles, did a great job helping us with the info we needed to decide. CRV vs cx5 and both the pricing and test drives made the difference. The red cover and grand unveiling was really fun at the end. Cheers Ralph More
by rfstat
Employees Worked With
Charles Peters
September 02, 2016
car purchase the only problem I had is with finance department where for some reason i was not able to get approved by myself for a 300$ a month auto loan. the only problem I had is with finance department where for some reason i was not able to get approved by myself for a 300$ a month auto loan. More
by ozzzzz
Employees Worked With
Lance Wilson
September 02, 2016
great service BY Cliff Lagrande after a few days of negotiating, Cliff made the experience easy and comfortable. I got exactly the deal i wanted for the $$ i wanted to spend. No qu after a few days of negotiating, Cliff made the experience easy and comfortable. I got exactly the deal i wanted for the $$ i wanted to spend. No questions, no hazzles and a great environment to work with. I am a FAN!! and i love my new car!! More
by juan dellepiane
Employees Worked With
Cliff Legrande
September 02, 2016
Excellent customer servi Angela is a gem. Very knowledgeable and helpful. She knows what I need on my car service intervals. Customer service is her specialty. Give her a r Angela is a gem. Very knowledgeable and helpful. She knows what I need on my car service intervals. Customer service is her specialty. Give her a raise. More
by Patricia Taffner
Employees Worked With
Angela Engle
September 02, 2016
Service Great Job!! Angela always takes great care of my vehicle. And the wait is never too long. What more needs to be said? Thanks for caring. Great Job!! Angela always takes great care of my vehicle. And the wait is never too long. What more needs to be said? Thanks for caring. More
by Grkids
Employees Worked With
Angela Engle
September 02, 2016
Excellent service The work was done in a timely fashion and my service rep kept me informed on my car's status through the process. Feels like a BMW dealership. The work was done in a timely fashion and my service rep kept me informed on my car's status through the process. Feels like a BMW dealership. More
by richard L G
Employees Worked With
not sure of his name
September 01, 2016
True Customer Service Polite,Thoughtful,Informative. Completed the checkup in a timely fashion. Suggestions on next service were given. Washed my Miata as extra customer Polite,Thoughtful,Informative. Completed the checkup in a timely fashion. Suggestions on next service were given. Washed my Miata as extra customer service. Will return for my services. Sincerely, Cat Reeves More
by fraidekat
Employees Worked With
Cliff Legrande, Angela Engle
