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Norm Reeves Mazda
Irving, TX
995 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish.
We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 995 reviews
December 13, 2018
totally satisfied! im happy with my purchase and steven took care all of my needs and request! he even worked with me in surprising my wife with the new cx3! thank you! im happy with my purchase and steven took care all of my needs and request! he even worked with me in surprising my wife with the new cx3! thank you! More
by markpastrana
Employees Worked With
Steven Van Looy
December 13, 2018
Good Service Department and Always Friendly We've been coming here since our purchase 3 years ago and always have a good experience at Freeman Service. They treat us as a valued customer and ex We've been coming here since our purchase 3 years ago and always have a good experience at Freeman Service. They treat us as a valued customer and explain everything in detail. Always willing to offer help and find the best deal to get the service done right... More
by sptipps
Employees Worked With
Terri Dixon, Angela Engle
December 06, 2018
Easy Deal The seller named Mr. Cooper was really nice. It was a different approach. Usually seller put pressure on the buyer and this what I was expecting but M The seller named Mr. Cooper was really nice. It was a different approach. Usually seller put pressure on the buyer and this what I was expecting but Mr. Cooper make me feel very comfortable. I did a good deal and treat with respect. More
by dilsonmbezerra
Employees Worked With
Russ Cooper
December 06, 2018
The best Best car buying experience I’ve ever had!! I will come back to this dealership in the future for service and or another purchase for sure!! Best car buying experience I’ve ever had!! I will come back to this dealership in the future for service and or another purchase for sure!! More
by Cruze
Employees Worked With
Adam Cooper
December 05, 2018
Freeman makes buying a car fun! I am now on my 5th or 6th car from Freeman Mazda. I continue to come back because the entire staff from sales to finance and on going service teams a I am now on my 5th or 6th car from Freeman Mazda. I continue to come back because the entire staff from sales to finance and on going service teams are awesome. Everyone makes sure that I am taken care of and my car stays in top condition. Stephanie Foreman is the best! I always know she will checking in with me when it's time to get a new car. =) Thanks for all you do! More
by adeesZoomZoom
Employees Worked With
Stephanie Foreman
December 01, 2018
Good Job! Convenient location, friendly service, relaxing lounge area all make Freeman Mazda an excellent choice for me. I will continue to use their services Convenient location, friendly service, relaxing lounge area all make Freeman Mazda an excellent choice for me. I will continue to use their services and recommend them to others. More
by Irma
Employees Worked With
Cliff Legrande, Angela Engle
November 28, 2018
New Car purchase with Car Pro dealership I used Freeman Mazda even though it's out of the way for me because it's a Car Pro dealership. I don't purchase cars often, so I'm hoping I got a fai I used Freeman Mazda even though it's out of the way for me because it's a Car Pro dealership. I don't purchase cars often, so I'm hoping I got a fair deal with the Car Pro VIP process. It was very nice not to have to negotiate on the price. I only had to negotiate on the trade-in. That's never fun, but was relatively painless. Charles Peters was an excellent salesman. He was patient, informative and never made me feel rushed or pressured. When my new car arrived, it had a slight scratch on the removable black piece between the passenger side windows, and Charles saw to it that it was taken care of immediately. I visited many dealerships when I was test driving vehicles before deciding on a CX 9, and Charles stands out among all the salespeople I dealt with. More
by mary m
Employees Worked With
Martin Ramon, Jesse Espinoza, Trent Boe and initially by email with Adam Cooper., Charles Peters
November 24, 2018
State Inspection Terri took great care of me as she usually does . I showed up 2 hrs prior to my appt time and she squeezed me in. Terri took great care of me as she usually does . I showed up 2 hrs prior to my appt time and she squeezed me in. More
by steve l
Employees Worked With
Terri Dixon
November 23, 2018
Same as before: Really good We purchased our CX-5 from Charles back in 2016, when he was a fresh-faced, wide-eyed salesperson. He made sure he did what he could to make our exper We purchased our CX-5 from Charles back in 2016, when he was a fresh-faced, wide-eyed salesperson. He made sure he did what he could to make our experience a good one. He wasn't pushy and recognized that customers, even though they may require a little nudge, are going to buy on their schedules. As someone who previously sold cars and always emphasized customer service, Charles was great in this regard. The CX-9 caught my eye at that time and I told Charles if I decided to purchase a CX-9, I'd get it from him. Well, two years later it was time for that new car and as a man of my word, I returned to Charles, a grizzled, old veteran by this time. I was looking at two vehicles, the Volvo XC60 and the CX-9 (yes, the CX-9 compares quite admirably to the Volvo). We ultimately decided to go with the CX-9. Now, let me say this, I probably could've paid a little bit less at another dealer, but Charles had done right by us and I told him I wasn't going anywhere else if I bought a Mazda. So... Anyway, long story longer, Both Trent and Martin (desk managers) were easy to work with and Jesse worked well with us in the business office. My wife liked the Freeman presentation at delivery. I had no idea it was my CX-9 under that sheet when we walked into the showroom (kidding). The horns did startle my two-year-old but he was amused by it, too. Again, a really good experience. 10/10 would buy from them again. Also, first year of maintenance free. P.S. My wife is advocating for a promotion for Charles. More
by Wyndll R
Employees Worked With
Jesse Espinoza, Martin Ramon, Trent Boe, Charles Peters
November 21, 2018
New car purchase Excellent experience from start to finish. clear communication, nice building, pleasant and friendly staff. Charles was informative, but low key, whic Excellent experience from start to finish. clear communication, nice building, pleasant and friendly staff. Charles was informative, but low key, which is our preference in sales styles. Nora in business office very clear with information and patient with our credit union people. Will shop here again and would recommend highly. More
by Wombat
Employees Worked With
Nora Ramza, Charles Peters
