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Norm Reeves Mazda
Irving, TX
991 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish.
We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 991 reviews
March 06, 2021
I originally found the vehicle online and was astounded by the price! Great mileage on the car for the price! At first, I was just going to look at the car to consider options, and was set on getting a new by the price! Great mileage on the car for the price! At first, I was just going to look at the car to consider options, and was set on getting a new Subaru instead of the used Crosstrek that I ended up purchasing. Michael was quick to email me and answer any of the questions I had, even if extended research was needed to help me! He easily guided me through the pros and cons of buying used compared to new and absolutely convinced me of the better option it was to buy my 2018 Subaru. Rodney literally turned his monitor around so that I could see every difference between each rate and how each option would affect that rate! I work in retail and complete transparency is very important to me. That is exactly what I received at Freeman Mazda! Michael even emailed me a few days later to make sure everything was still perfect with my new car. Excellent customer service, stellar prices, great cars! Thank you so much, Freeman Mazda! More
by jacobdglick
Employees Worked With
Rodney King, Michael Ray
February 03, 2021
Russ Cooper was my Sales Consultant and he was so nice and friendly. He went above and beyond to help me find a good used car. His customer service was exceptional and I highly recommend anyone looking and friendly. He went above and beyond to help me find a good used car. His customer service was exceptional and I highly recommend anyone looking for new or used to give Russ a call. Our overall experience was perfect and I can say I bought a really great used car. More
by tworvanderver
Employees Worked With
Russ Cooper
December 24, 2020
Most of my purchase was done over email, text and the phone. Steven Van Looy is an outstanding salesman and a nice person. I traveled in to pick up the car and he made it as smooth as possible. phone. Steven Van Looy is an outstanding salesman and a nice person. I traveled in to pick up the car and he made it as smooth as possible. More
by jrabneysr
Employees Worked With
Rodney King, Steven Van Looy
September 01, 2020
Received great service from Daisy. Would purchase again. Would recommend adopting an easier way to check out. Less paperwork and more eletronic options. Also car delivery 😉 Would recommend adopting an easier way to check out. Less paperwork and more eletronic options. Also car delivery 😉 More
by dricaablue
Employees Worked With
Daisy
June 20, 2020
If I could give a lower star, I would. The manager and an associate, Bryan Basevi and Rodney King are the most misogynistic individuals I have ever spoken to. I am 55 and hold several college degrees yet an associate, Bryan Basevi and Rodney King are the most misogynistic individuals I have ever spoken to. I am 55 and hold several college degrees yet these men spoke to me with such condescension . Be warned! Especially women, this company is not where you should do business. Every attempt at communication about a purchase was met with interruptions and rudeness. As soon as they ‘got the sale’, their true colors came out. Avoid this dealership at all costs. More
by KR
Employees Worked With
Bryan Basevi, supposed manager., Rodney King
November 15, 2019
Russ was just so personable and easy to work with! He guided us through every step of the process and I really feel like we were well taken care of. You are in GOOD hands with Russ! He wants you in a s guided us through every step of the process and I really feel like we were well taken care of. You are in GOOD hands with Russ! He wants you in a safe car for a budget that works for your family. Thank you SO much! More
by wester97
Employees Worked With
Russ Cooper
August 30, 2019
Great Experience Professional and friendly staff make you feel welcome. Fast service and comfortable waiting room facilities with free coffee and doughnuts, and text m Professional and friendly staff make you feel welcome. Fast service and comfortable waiting room facilities with free coffee and doughnuts, and text messages to keep you updated. More
by StanleyV
Employees Worked With
William, Terri Dixon
August 20, 2019
Amazing service I absolutely enjoy the customer service I experience at Freeman Mazda every time I visit. The attention of detail, the time I wait, the environment I absolutely enjoy the customer service I experience at Freeman Mazda every time I visit. The attention of detail, the time I wait, the environment of the facility, and the professionalism. More
by MariaP
Employees Worked With
Shengwei Cai, Trent Boe, Cliff Legrande, Edida Cruz, Terri Dixon, David Pearson, Angela Engle, Rodney King, Lance Wilson, Charles Peters
August 18, 2019
Russ Cooper was fantastic! Wife and I purchased a 2007 Mercedes from Russ, this was not a huge dollar purchase, but Russ treated us with the same respect and honestly as if we w Wife and I purchased a 2007 Mercedes from Russ, this was not a huge dollar purchase, but Russ treated us with the same respect and honestly as if we were buying s new car! He was very flexible and the process was seamless and easy! Thank you Russ for putting my wife into an awesome car! More
by Gjames0867
Employees Worked With
Russ Cooper
August 15, 2019
Freeman Mazda always is my dealership of choice! I have an older Mazda and always use Freeman Mazda for all my maintenance and repairs! The reason is due to Angela who is my service manager of choic I have an older Mazda and always use Freeman Mazda for all my maintenance and repairs! The reason is due to Angela who is my service manager of choice! More
by Angela2018!
Employees Worked With
Terri Dixon, Angela Engle
