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Norm Reeves Mazda

Irving, TX

Overview
Employees
Reviews
Vehicles
4.7
1,128 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish. We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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1840 E Airport Freeway

Irving, TX

75062

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Showing 1,128 reviews

October 17, 2025

The salesman Jerry was top notch. Loved working with him. Made my mother feel at ease through the entire process. More

by abelmoreno921
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Guye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2025 -

Norm Reeves Mazda responded

Jerry says thank you for the top marks! Buying a new car is exciting enough on its own, and our expert team aims to make the experience even better. Enjoy that next great ride!

October 16, 2025

My driver's side seat belt retractor still is not fixed after 18 months. Sent a letter to general manager but got no response. Would like regional manager to contact me. More

by gabriel.bargas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2025 -

Norm Reeves Mazda responded

We're sorry to hear about your frustration, Gabriel. We'd like to investigate this situation regarding your driver's side seat belt retractor and determine the cause of the issue. Can you please email Trenton Boe at Trenton.boe@normreeves.com with information about your experience? That way, we can verify your information and take further action. Thank you.

October 14, 2025

They are always courteous, efficient and knowledgeable and fast.. detailing group is great also🥰🥰🥰always enjoy my visits!!! More

by Bryang340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Lymer
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Oct 15, 2025 -

Norm Reeves Mazda responded

Step right up! Your trips to the dealership are a whirlwind of courteous service, fast attention, and sparkling detail work. We love seeing you enjoy the ride every time and can’t wait to make your next visit another festive experience.

October 11, 2025

No complaints. Everyone is courteous and professional. I like having the link that allows me to see what's going on with my vehicle More

by pensilver51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2025 -

Norm Reeves Mazda responded

With the ability to track your vehicle and a professional team on your side, it sounds like you had mission control-level service! We’re glad everything went smoothly. Thanks for letting us guide your visit.

October 10, 2025

Fabulous Service Advisor makes the difference It is what keeps me coming back as opposed to closer dealership More

by dgkintx
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salvador Torres
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Oct 13, 2025 -

Norm Reeves Mazda responded

A fabulous advisor makes the whole journey easier, and we're thrilled that Salvador consistently hits the mark! We’re glad his care keeps you returning. Your trust means the world to us.

October 07, 2025

It was so nice! ! Efficient and professional. The only improvement would be if you were closer to my house. More

by Deborahtierneytx
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salvador Torres
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Oct 08, 2025 -

Norm Reeves Mazda responded

Deborah, Salvador and the team were thrilled to swoop in and make your visit effortless! We’ll keep hoping for super-speed teleportation to be closer to you, but in the meantime, we’re glad you found the service top-notch. Thanks for sharing your five-star experience!

October 06, 2025

Stephanie is always great to work with, this is my second Mazda from her and third from this dealership! More

by rbremer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2025 -

Norm Reeves Mazda responded

Three Mazdas and counting! Stephanie must feel like your personal car whisperer by now. We’re thrilled she’s been part of your journey and can’t wait to see what the next chapter holds!

October 02, 2025

Pretty straight forward process if not slow in finalizing details and paperwork wrapped up Not bad overall More

by jon95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2025 -

Norm Reeves Mazda responded

Hi Jon, thanks for sharing your feedback. We appreciate your patience and apologize for the paperwork detour. We'll work hard to smooth the road for your next experience with us. Take care!

October 01, 2025

Always used Stephanie for over 12 years, will keep going back to in the future. More

by Scott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry and Byron in Service
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Oct 02, 2025 -

Norm Reeves Mazda responded

Twelve years is a winning streak, and Stephanie is clearly your MVP! We’re thrilled to see such long-term trust and loyalty. Thanks for keeping Stephanie (and us) in your corner for over a decade!

September 30, 2025

As always, the service team here is amazing and deserves all the praise for above and beyond. More

by Javierperdomo14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2025 -

Norm Reeves Mazda responded

Javier, our team clearly put their superhero tools to work! From quick action to expert care, they’re always ready to swoop in and save the day. Going above and beyond is just another day in their superhero lives. We’re thrilled you noticed their efforts and hope to help you again someday!

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