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Norm Reeves Mazda
Irving, TX
1,044 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish.
We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,044 reviews
September 22, 2010
Came in to have tail gate replaced on a GMC Sierra. First, the work took almost a month to complete. I was called 4 times telling me the work was complete only to find out additional parts had to be or First, the work took almost a month to complete. I was called 4 times telling me the work was complete only to find out additional parts had to be ordered 3 times. The customer service reps to include the manager did not seem to worried about my time they wasted (I had to leave work 3 times coming up to your shop only to find out service was not complete)or finding solutions to the problem. More
by martyr55
Employees Worked With
3 Customer Service employees
September 17, 2010
I went and test drove a CX-7. Got an internet qoute from salesman Seth Lu. Please dont believe the qoutes that this guy gives you. He gave a qoute over the phone and when i got to the dealership he raised t salesman Seth Lu. Please dont believe the qoutes that this guy gives you. He gave a qoute over the phone and when i got to the dealership he raised the price for over 500 dollars. When I talked to him over the phone he said he has the color that i want in stock. When i got there of course the color was not there. More
by joefromdallas
Employees Worked With
Seth Lu, Raj
November 20, 2009
Salesman Tony aggreed on price and then at last minute after financing and details were discussed said that there was a misunderstanding on my part. No misunderstanding - puer bait and switch. Tried to after financing and details were discussed said that there was a misunderstanding on my part. No misunderstanding - puer bait and switch. Tried to resolve with sales manager but manager was not willing to talk. These are the kind of people who give car salesman a bad name... Pick someone else - they are not worth the hassle. More
by hdwin
Employees Worked With
3
August 24, 2009
I have previously purchased 2 cars from this dealer and this salesperson (Brian Basevi). After my recent experience, I will never set foot in the dealership again for any reason and would advise anyone el this salesperson (Brian Basevi). After my recent experience, I will never set foot in the dealership again for any reason and would advise anyone else to stay away. On a Monday, I test drove a 2010 CX-7 and decided to see if we could make a deal. I was offered $11000 for my trade in and a total out-the-door price of $26800. The trade-in was less than the value assigned by Edmunds and KBB so I told him I wanted to think about it. On Wednesday, I decided I would buy the car. I arranged financing with my credit union and left Brian a voice mail that I would take the deal. Later that day when I went in to finalize the deal Brian and the sales manager changed it - offering $10600 for my trade and a total out-the-door price of $27200. They told me that was the most they could get for my car from a wholesaler. I told them that I considered it a "bait and switch" tactic and that it was completely unacceptable for them to change the deal after I had accepted it and that I wanted my keys as I was leaving. They actually had the nerve to pretend that they couldn't find my keys while they tried to get me to take the deal. I finally had to start yelling for Brian to suddenly locate my keys and give them to me so I could leave. Later that day I e-mailed the owner and informed him of the situation but have never received a response. I also contacted Mazda USA to inform them of the disreputable behavior of this dealer. More
by gdcinthebigd
Employees Worked With
Brian Basevi and Sales Manager;
