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Norm Reeves Mazda

Irving, TX

Overview
Employees
Reviews
Vehicles
4.8
1,038 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish. We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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1840 E Airport Freeway

Irving, TX

75062

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Showing 1,038 reviews

April 16, 2025

Good location and friendly people. I received updates as service was performed. All good! Thanks…. More

by Irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 15, 2025

The deal could have been better, if the original sales agent or someone had checked the screen for sunroof. I discovered it did not work a few days after purchasing the vehicle, and was told it was nothi More

by TRACI.SANDERS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Foreman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Norm Reeves Mazda responded

Hi Traci, thank you for sharing your experience and feedback with us. We understand that discovering a malfunction with your sunroof must be disappointing, especially with a significant investment. We invite you to contact our General Manager, Trenton Boe, at Trenton.boe@normreeves.com, so we can discuss any further concerns you might have.

April 08, 2025

Nice purchase experience at this dealership. Seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen. More

by atalas782
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rory Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Wimberly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Guye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Norm Reeves Mazda responded

Hi, we're glad you had a pleasant purchase! It's always nice to hear from our customers. Was there a team member who did an exceptional job helping you? If so, we'd love to hear more!

April 08, 2025

To the point discussion, straight forward and transparent about the maintenance requirements vs “recommendations”.. Service has always been good, car inside and outside is clean and spotless 🙂. Pretty bus More

by Sandeep Bhat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Norm Reeves Mazda responded

Hi Sandeep, thanks for your candid feedback! We're glad you appreciated our straightforward approach to maintenance, and we're happy to hear the quality of service and cleanliness left a great impression. Thanks for your patience while waiting, and please consider trying out our online service scheduler next time.

April 07, 2025

It was a good experience but would recommend them to be more responsive in terms of services More

by NA
Recommend Dealer
Yes
Employees Worked With
Juan Juan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Norm Reeves Mazda responded

Hello, thank you for sharing your experience with us. We’re always looking for ways to improve our responsiveness, and your feedback helps us get better every day. We hope to deliver a 5-star visit next time!

April 07, 2025

Angela was extremely helpful thorough understood the issues with my car and resolved it.she maid my experience with the dealership very plseant. I have no hesitation to return to the dealership and reco More

by Isam.alimam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nora Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Norm Reeves Mazda responded

Isam, we're delighted to hear Angela made your visit a pleasant one by really understanding and resolving your car issues. Your kind words and willingness to recommend us means a lot, and we're proud to have team members who make a difference. We look forward to serving you again whenever you need us!

April 06, 2025

Great experience! We made the deal pretty quickly, and I am very glad with the new car... More

by Zhe.yin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Juan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Norm Reeves Mazda responded

Hello, thanks for the awesome review! We’re delighted that the process was smooth and that you’re enjoying your new Mazda. Your satisfaction is our top priority, and we'll be here the next time you need us.

April 04, 2025

They made the process very easy and were very honest as well. Would definitely come back and buy another car here. More

by Dena.greenwood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Wimberly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawnee Ocon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

Norm Reeves Mazda responded

Thanks, Dena! Mark and Shawnee enjoyed working with you, and we wish you the best with your new Mazda. We'd love to see you back when it's time for service, so feel free to request an appointment with us online when the time comes.

April 04, 2025

A really great experience. Mike, Lance, and Brian were all extremely friendly and helpful. It took a while because it was busy but they ensured me that they'd keep the place op More

by Gavin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Norm Reeves Mazda responded

Gavin, thank you for sharing your experience! It’s fantastic to hear that Mike, Lance, and Brian were not only friendly but also flexible enough to make sure everything was wrapped up—even on a busy day. We truly appreciate your trust in our honest approach and look forward to welcoming you back soon.

April 02, 2025

I have always been treated like family in ensuring my cars highest quality, safest performance. More

by luxetranssvcs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Norm Reeves Mazda responded

Everyone is family at Norm Reeves Mazda! Thank you for sharing your experiences, we love welcoming you back time and time again. Reach out if you ever need anything!

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