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Norm Reeves Mazda
Irving, TX
1,040 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish.
We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,040 reviews
April 17, 2025
Albeit coming informed about what price to buy the new car and what is my bottom dollar for my trade and then informing them that this is the deal and no negotiations, they wanted to do the typical waste car and what is my bottom dollar for my trade and then informing them that this is the deal and no negotiations, they wanted to do the typical waste my time process of negotiating. I walked out and then conducted my business via email and they finally caught on. Then I had to wait forever to give them my money with the finance manager. Then the dealer prep was awful by not checking the car as I found wheel scratches and bumper scratches. They at least gave me a loaner car while I waited. A week later they delivered my new car with wheel scratches still so it went back. It took so long because sales did not dictate to service what needed to be done and service did it their way. Three days later they finally delivered the new car with about 300 miles on it. But Hiley was worse so I stayed with Norm. I don't think it was my sales person but their management. More
by needyouradvice
April 16, 2025
Good location and friendly people. I received updates as service was performed. All good! Thanks…. I received updates as service was performed. All good! Thanks…. More
by Irma
Verified CustomerEmployees Worked With
April 15, 2025
The deal could have been better, if the original sales agent or someone had checked the screen for sunroof. I discovered it did not work a few days after purchasing the vehicle, and was told it was nothi agent or someone had checked the screen for sunroof. I discovered it did not work a few days after purchasing the vehicle, and was told it was nothing I could do. I wish I had been offered to bring it in to be checked out. That is big investment and I that was the least they could do. I do realize that it was an as is deal, however that would have been nice. I only had it 3 days and never tried to close/use it before the then. More
by TRACI.SANDERS
April 08, 2025
Nice purchase experience at this dealership. Seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen. Seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen. More
by atalas782
April 08, 2025
To the point discussion, straight forward and transparent about the maintenance requirements vs “recommendations”.. Service has always been good, car inside and outside is clean and spotless 🙂. Pretty bus about the maintenance requirements vs “recommendations”.. Service has always been good, car inside and outside is clean and spotless 🙂. Pretty busy too - had to wait about 3 hrs for a regular 35k service - but then that rush is probably a statement of their service quality being better. More
by Sandeep Bhat
Employees Worked With
April 07, 2025
Angela was extremely helpful thorough understood the issues with my car and resolved it.she maid my experience with the dealership very plseant. I have no hesitation to return to the dealership and reco issues with my car and resolved it.she maid my experience with the dealership very plseant. I have no hesitation to return to the dealership and recommend others to do so. Isam Alimam More
by Isam.alimam
April 06, 2025
Great experience! We made the deal pretty quickly, and I am very glad with the new car... We made the deal pretty quickly, and I am very glad with the new car... More
by Zhe.yin
April 04, 2025
They made the process very easy and were very honest as well. Would definitely come back and buy another car here. well. Would definitely come back and buy another car here. More
by Dena.greenwood
