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Freeman Hyundai - Service Center

Irving, TX

4.3
613 Reviews

613 Reviews of Freeman Hyundai - Service Center

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May 23, 2025

Everyone from the moment I pulled in and thereafter, were very kind and attentive. The maintenance guy (KEN) was a pleasure to work with. Great experience as always. More

by madand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim Ali, Daniel Flores, Jennifer Stapleton
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May 27, 2025 -

Norm Reeves Hyundai of Irving responded

Hi there, thank you for the wonderful feedback! We’re so glad Asim, Daniel, Ken, and the rest of our team treated you with kindness and attentiveness from start to finish. It’s always our goal to make every visit a great experience, and we appreciate your loyalty.

May 22, 2025

Customer service gives you a warm, caring , and welcoming feeling from start to finish every time. More

by Kylon M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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May 23, 2025 -

Norm Reeves Hyundai of Irving responded

Kylon, we’re overjoyed to hear our team gives you that warm, caring welcome each time you visit! Creating a comforting experience is exactly what we aim for. Thanks for letting us know we’re hitting the mark!

May 22, 2025

Very prompt and courteous. Explained everything clearly. Did an excellent job on my car. Nice waiting room. More

by CKANODIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
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May 22, 2025 -

Norm Reeves Hyundai of Irving responded

Prompt service, clear explanations, and a pleasant waiting room—we like to call that the recipe for a great dealership visit! It's terrific that everything went well for you, and we appreciate the feedback. If you had a pleasant time with us, we hope you'll consider recommending us to others you know. Thank you so much for everything!

May 19, 2025

Technicians did an outstanding job. They were really great. The customer service even at the parts department was really great. More

by S34WOODS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Flores
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May 20, 2025 -

Norm Reeves Hyundai of Irving responded

Your praise for both our technicians and parts department boosts our whole team’s morale—thank you! We take pride in delivering outstanding work at every stage. Hope to keep impressing you on your next visit!

May 19, 2025

Jesse Garcia is very professional and accommodating. He made me feel like the only customer on the day I was there. Thank you, Jesse! More

by JAEROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
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May 20, 2025 -

Norm Reeves Hyundai of Irving responded

Hearing Jesse made you feel like our only priority truly warms our hearts—thank you! He loves making each guest feel that personal touch. We’ll pass on your thanks and can’t wait to see you again.

May 19, 2025

Sully was amazing. He was up front about the car, and got the job completed in a week's time. Great personal service as well. Thanks! More

by Mkonovalski
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sully Sullivan 5 star
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May 20, 2025 -

Norm Reeves Hyundai of Irving responded

Sully is thrilled to hear you appreciated his upfront approach and that we hit your timeline just right. Personal service is what we’re all about, so thanks for recognizing his efforts. See you next time!

May 19, 2025

The service department always very helpful. Everyone is kind, knowledgeble and helping eachother. I am always be glad to go there to get my cars. More

by grantsfarm2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christan Sully
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May 20, 2025 -

Norm Reeves Hyundai of Irving responded

It’s wonderful to hear our service crew’s kindness, knowledge, and teamwork stood out for you. Knowing you’ll gladly return means the world to us. We’ll keep supporting each other so your car always gets top‑notch care!

May 15, 2025

I was very pleased with my service although I did have to wait outside out front and no one came out for a while so I went in to find someone and I was glad to find Sully. He was very nice and very helpful. More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully Sullivan, 5 stars
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May 15, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you for taking the time to review our team. Carol! Sully is especially happy to hear you enjoyed his work. We appreciate the feedback that allows us to keep growing, too! Our crew is looking forward to your next visit.

May 11, 2025

All was great. Just one suggestion - if someone is going to be out while the car is in service then please alert your customers. Sully was not in work one day and I More

by Alex_degaston
Recommend Dealer
Yes
Employees Worked With
Sully
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May 12, 2025 -

Norm Reeves Hyundai of Irving responded

We appreciate your feedback, Alex. We'll make note of this and thank you for letting us know how everything went.

May 10, 2025

It was easy to set up the appointment Customer service was excellent Very friendly people working with me It didn’t take long for the work to get done I sat in the very comfortable lounge area. More

by tthoreson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim Ali, Daniel Flores, Jennifer Stapleton
Report | Print
May 12, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you so much for sharing all this feedback with us! We're happy everything worked out and that you enjoyed our lounge while you waited. If you know anyone else in need of great service, we'd love to help them like we helped you.

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