Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Freeman Hyundai - Service Center
Irving, TX
546 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
546 Reviews of Freeman Hyundai - Service Center
Sort by
Verified Customer
February 28, 2025
One of the worst dealership experiences ever. 9 days to repair a rattle in the lift gate. And then told they couldn’t hear it. Car was returned with mud caked floor mats and grease covered se 9 days to repair a rattle in the lift gate. And then told they couldn’t hear it. Car was returned with mud caked floor mats and grease covered seat and steering wheel. More
by steve_osborn50
Employees Worked With
February 28, 2025
When I called in I was told I could come into the dealership to get a temp plate because my plate has expired and the new plat is still not in. After coming into the dealer they told Me they couldn’ dealership to get a temp plate because my plate has expired and the new plat is still not in. After coming into the dealer they told Me they couldn’t give me a temp plate because the person that can pic it up has been sick and if I get a ticket they will pay it. This makes absolutely no sense. Now I’m still riding around with an expired plate and no timeframe on When my plate will be in. This is so unprofessional! Not only did my husband take off work to drive 35mins to get the plate, but when he got there they had nothing for him. When we called the day before and they told us we had to come in. Not happy at all with the service. More
by Kpwhod
Employees Worked With
May 10, 2023
The service was absolutely amazing. They went above and beyond. I give them 5 out of stars. I will never take my car to any place else. They went above and beyond. I give them 5 out of stars. I will never take my car to any place else. More
by mggarraty
Employees Worked With
Sandee Jimenez, Ken Demarest, Larry Friday, David Pearson
July 22, 2021
Went in for a scheduled appointment (appt was scheduled 3 weeks in advanced) for recall repair for my Genesis. No one in service had any idea about the scheduled appointment and the reason provided as that t weeks in advanced) for recall repair for my Genesis. No one in service had any idea about the scheduled appointment and the reason provided as that the appointment reminders are auto generated and Freeman doesn’t have the part available to service the recall. Makes no sense why schedule an appointment when you don’t have the part or even a decency to call and notify regarding lack of replacement part availability in advance. Again, the dealership sent out reminder for servicing the recall appointment via email and text. To all Genesis owners please don’t take your car for recall that’s been issued by Genesis to Freeman Hyundai Genesis in Irving, Texas. This recall is safety related and issue is reported to NHTSA as well. I don’t think this dealership is ready to service recalls on Genesis. For sales they can sell Genesis but for servicing Genesis products they are not ready yet. More
by Amin K.
Employees Worked With
Larry Friday
January 31, 2021
This is the second time I have gone to Freeman Hyundai for service and they just try to rip people off, the service representatives tried to charge 230 dollars for a tank additive. They weren’t able to ex for service and they just try to rip people off, the service representatives tried to charge 230 dollars for a tank additive. They weren’t able to explain any of the recommended labor for the car. Rather do business somewhere else. More
by Daniel
Employees Worked With
Taz Turner
October 23, 2020
great people great service...always get my vehicles serviced at Freeman...Never have any problems what so ever...thank you for such great service..keep up the work serviced at Freeman...Never have any problems what so ever...thank you for such great service..keep up the work More
by roper0423
Employees Worked With
Ken Demarest, Larry Friday, David Pearson
October 20, 2020
Thank you very much for the quick and kind service! I especially appreciate that there was no cost due to low mileage and a long-term relationship with Freeman. especially appreciate that there was no cost due to low mileage and a long-term relationship with Freeman. More
by mbrulotte
Employees Worked With
Unsure of his name
October 18, 2020
It was really great. In and out in under an hour and the people were very friendly. I did come home with an extra set of keys but will be returning those when the shop opens up again. people were very friendly. I did come home with an extra set of keys but will be returning those when the shop opens up again. More
by jonmomglass
Employees Worked With
Herb Asanarong
