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Freeman Hyundai - Service Center

Irving, TX

4.3
613 Reviews

613 Reviews of Freeman Hyundai - Service Center

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July 25, 2025

The first time I came in, they forgot to service my car. The next time I came in, I was sitting in my car for 20 minutes. I had to get out to see an advisor More

by timgladney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Davig Hogue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Norm Reeves Hyundai of Irving responded

We sincerely apologize for any inconvenience. Your satisfaction is very important to us, and we want to ensure that your next experience with us exceeds your expectations. Please do not hesitate to contact our Service Manager, Ken Demarest, at Kenneth.demarest@normreeves.com. He is available to assist you with any concerns or questions you might have, and to help make your next visit a truly 5-star experience.

July 25, 2025

Service was great but somewhat slow for someone with an appointment. Scheduling needs to be improved. More

by aneasy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zubair Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Norm Reeves Hyundai of Irving responded

Hi there. We’re glad you enjoyed our service, and we hear you on faster appointment scheduling. We’ll work on tightening up those time slots so your next visit is speedy. Thanks for the feedback!

July 22, 2025

Great and prompt service I received for oil change and transmission oil change. Would recommend More

by anilnhanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Jul 23, 2025 -

Norm Reeves Hyundai of Irving responded

Thanks so much! It's nice to know your oil change and transmission service went smoothly, all thanks to Isaiah and our squad. Getting you in and out quickly is a priority to us, and we hope to deliver the same stellar service during your future visits.

July 18, 2025

Very nice polite took care of my car and explained to me how they were going to take care of my vehicle More

by ROSE.SHIELDS58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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Jul 21, 2025 -

Norm Reeves Hyundai of Irving responded

High-fives for your 5-star review! Rose, Trevor loved teaming up with you to make your recent service feel quick and easy. Thanks so much, and we're pumped to be your go-to Hyundai crew.

July 17, 2025

Sully & Natalie were amazing to work with, I had an amazing & easy experience with them! More

by adela.joy34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie, Sully
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Jul 18, 2025 -

Norm Reeves Hyundai of Irving responded

Adela, we’re so happy Sully and Natalie made your visit feel amazing and easy. They love helping guests find just what they need with a smile. Thanks for sharing your experience, and we hope to see you again!

July 17, 2025

They were friendly did a good job letting me know what was done. Good job More

by red1james
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Lake
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Jul 18, 2025 -

Norm Reeves Hyundai of Irving responded

Hi, thanks for noticing Steven’s friendly updates and solid work. He always aims to keep you in the loop and your car running great. We appreciate you taking the time to share! Please consider checking out our service and parts specials next time you're in need.

July 14, 2025

My service advisor, Sam was so patient and kind. He made me feel heard and addressed all of my questions and concerns. The staff overall was friendly and the customer lounge was clean and welcoming More

by jmoritz2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Jul 15, 2025 -

Norm Reeves Hyundai of Irving responded

Hey there, Sam will be so happy to hear this! It's nice that he could answer all your questions and put you at ease. The lounge being clean and comfy is just the cherry on top of the excellent service experience! Thank you, and please come see us again at your next service interval.

July 11, 2025

Everyone was very helpful and. Very knowledgeable about my car and service Everyone was very friendly. And I appreciate the young man who washed my car and cleaned the inside. More

by nthorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zubair Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Norm Reeves Hyundai of Irving responded

After reading your review, we’re bubbling over with gratitude! We're happy to hear our wash wizards got your ride gleaming, and our crew kept things friendly and informative. See you next time for more suds and smiles!

July 03, 2025

Was able to schedule appointment. Name was on video board. They took car and did work faster than estimated More

by richardson0514
Recommend Dealer
Yes
Employees Worked With
Warranty
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Jul 07, 2025 -

Norm Reeves Hyundai of Irving responded

Hello! Working with you has truly been a delight. We're thrilled to hear about your positive experience and appreciate you sharing your journey with us. At the heart of our work is a passion for efficiency and customer satisfaction, and knowing we've achieved that with you makes it all worthwhile. Wishing you all the best!

July 03, 2025

Prompt, professional, customer service. Made my first Service Center experience with Norm Reeves Hyundai pleasant and hassle free. More

by Randy K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Lake
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Jul 07, 2025 -

Norm Reeves Hyundai of Irving responded

We genuinely want you to feel comfortable and happy with our service, Randy. It’s truly encouraging to hear you had a wonderful experience. Thank you so much for taking the time to share your thoughts with us!

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