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Freeman Hyundai - Service Center

Irving, TX

3.8
546 Reviews

546 Reviews of Freeman Hyundai - Service Center

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March 14, 2025

Fine. Stop sending me these text! I've said all I have to say Stop it More

by Videandh
Recommend Dealer
Yes
Employees Worked With
Jesse
Mar 14, 2025 -

Norm Reeves Hyundai of Irving responded

Since our system is automated for text messages, you may need to contact our dealership directly to stop them. Please reach out to our General Manager, Asim Ali, at Asim.ali@normreeves.com at your convenience. Thank you!

March 14, 2025

I had a great experience here. Everyone was welcoming and helpful. I would come back here for a future service. More

by spritz.rubato-0y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully
Mar 14, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you for trusting us with your Hyundai’s care! We’re committed to earning your loyalty through consistent, reliable service from our helpful team. We’ll see you next time you’re due for maintenance. Just give us a call or contact us online.

March 13, 2025

The evidence of the flat tire was not shown and pictures were not taken I am surprised when the advisor said we don’t have it not even the readings I believe I was cheated for the money not only this the fu More

by RG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian
Mar 17, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you for providing your detailed feedback. We understand your concerns regarding the documentation and timing of your service, and we appreciate the opportunity to review our processes to better serve our customers. If you'd like to discuss further, please contact our Service Manager, Ken Demarest, at Ken.demarest@normreeves.com.

March 11, 2025

Was satisfied with the oil change. It did take a little longer wait time. Was able to get an appointment quicker. More

by rskv07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen lake
Mar 11, 2025 -

Norm Reeves Hyundai of Irving responded

It makes us happy that you had a satisfactory oil change! We appreciate your patience in waiting for your Hyundai. Thanks so much, and be sure to check out service specials to get more value our of your visit!

March 10, 2025

The Hyundai service department is extremely helpful and good about keeping the maintenance and/or repairs on schedule as promised. More

by janetborgman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
Mar 10, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you for trusting us with your Hyundai’s care, Janet! We’re committed to earning your loyalty through consistent, reliable service. We’ll see you next time you’re due for maintenance!

March 10, 2025

Dealership was good. They were on time.. seevice was great nothing bad to say. Had snacks More

by patcorn13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim Ali
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Stapleton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you for your feedback, Pat! We’re glad we could make your service experience quick and easy, and you could grab a snack while you waited for your Hyundai. We look forward to helping you with all your future maintenance needs!

March 06, 2025

Had appointment and was there 3 and a half hours. If David Pearson had not taken care of me would have never been back. It was my 4 or 5 visit to service department. Wanting new car this year well th More

by fredheath585
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian, David the people 5 star service 1
Mar 07, 2025 -

Norm Reeves Hyundai of Irving responded

We appreciate you bringing up the delays you experienced during your Hyundai service visit, Fred. We will investigate what caused the delays and strategize how we can fix them. Thanks for sticking with us and with David. We hope to be able to help you find a new set of wheels. If you'd like to discuss this in more detail, please reach out to our Service Manager, Ken Demarest, at Ken.demarest@normreeves.com.

March 05, 2025

Work was completed in time quoted, waiting area is always clean, easy to make appt, staff I encountered friendly and informative. More

by cmw1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
Mar 06, 2025 -

Norm Reeves Hyundai of Irving responded

That sums up our service center in the best way! We appreciate you sharing this with us about your Hyundai service visit. One other thing to bring up is our page of service specials that you can use. It helps to get extra value during your service visit. Thanks so much, and we'll see you next time!

March 03, 2025

The staff was extremely helpful! Kudos to Nico and the receptionist. They couldn’t be more helpful and responsive to my questions More

by update2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nico
Mar 03, 2025 -

Norm Reeves Hyundai of Irving responded

We're so glad that we could answer your questions! Nico and our receptionist will be pleased to read this. Remember that you can also check out service specials before you visit again. Thank you!

March 03, 2025

They are just fine. Good service and service people. Also ladies in office are nice and helpful. More

by patsynicholson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Mar 03, 2025 -

Norm Reeves Hyundai of Irving responded

Sounds like a wonderful service visit for your Hyundai, Patsy! When you're ready for your next service appointment, feel free to go online to schedule an appointment. Thank you!