Freeman Hyundai - Service Center

Amazingly Efficient I thought I was in for a long wait, but oil change, recall item, check alignment, & wash were completed in less than an hour. Also nice to have somet I thought I was in for a long wait, but oil change, recall item, check alignment, & wash were completed in less than an hour. Also nice to have something complimentary to eat & drink & WiFi while waiting. More

Well done! Had appointment and was taken immediately! 33,000 mile checkup took about an hour and everything was good! Everyone friendly and helpful. Place was im Had appointment and was taken immediately! 33,000 mile checkup took about an hour and everything was good! Everyone friendly and helpful. Place was immaculate! More

Genesis warranty work Hit a large pothole in Plano street. Rim punctured a hole is the sidewall. All happened before a scheduled business trip to Oklahoma. Anna arraigned a Hit a large pothole in Plano street. Rim punctured a hole is the sidewall. All happened before a scheduled business trip to Oklahoma. Anna arraigned a pickup to the dealership. Gave me a loaner to drive. Replaced the tire and returned my car to me in Rockwall. Very grateful for the service I received. (Tire was under warranty for road hazard for 5 years or 50,000 miles) More

Fast, friendly, helpful and great work! I needed to get some minor work done to my car (remove scratches) and the team did an outstanding job accommodating my request, as well as my schedule I needed to get some minor work done to my car (remove scratches) and the team did an outstanding job accommodating my request, as well as my schedule. The car looked great! More

5 stars only for service, not Sales Service is always excellent. I brought my previous Hyundai here for 10 years. No complaints. However, I tried to buy a car here a couple of years ago Service is always excellent. I brought my previous Hyundai here for 10 years. No complaints. However, I tried to buy a car here a couple of years ago because of my long service relationship, and they quoted me the highest price of all the dealers I went to. And, they would not even budge on price. I went elsewhere to purchase my car, but came back for the service. I will never recommend buying a car here, but will recommend the service. More

Oil Change I was at the dealership to have my oil changed and tires checked. I waited in the comfortable customer lounge. The service was completed quickly and s I was at the dealership to have my oil changed and tires checked. I waited in the comfortable customer lounge. The service was completed quickly and since I had a coupon, the charge was minimal. More

Went above and beyond I visited because I had a service appointment, so I dropped my car off and I left for a few hours. My boyfriend drove me back to pick up my car and he I visited because I had a service appointment, so I dropped my car off and I left for a few hours. My boyfriend drove me back to pick up my car and he accidentally locked his keys in his car. I believe Aaron was my service advisor. He got the VIN and asked the parts department to create a copy of the key, and he didn't charge us for the key. My service appointment was already going very smoothly, and Aaron's communication with me was great - it was easy to call him back and get an update on my car while I was away. Helping out my boyfriend was a nice thing for Aaron to do that was not necessary at all, but made a huge impact on us! I'll definitely be coming back for service in the future! More

Concerns Employees need to wear name tags and introduce themselves to you......also, while sitting in the customer lounge, which is extremely noisy with the tv Employees need to wear name tags and introduce themselves to you......also, while sitting in the customer lounge, which is extremely noisy with the tv volume, I observed very bad attitudes exhibited by the parts department employees......they don’t seem happy and they slam phones.....maybe you need to separate customer lounge from parts department More

Best Service in the DFW area. I had a service recall on my car and I scheduled my service appointment several times due to various conflicts. My service tech. bent over backwards I had a service recall on my car and I scheduled my service appointment several times due to various conflicts. My service tech. bent over backwards to accomodiate my schedule. However, once I got there, my service associate, Anna had me in and out in record time. Grumpy More

No complaints Everything was done on time and good friendly communication. I brought it in for a recall, but had some other issues that they took care of as part o Everything was done on time and good friendly communication. I brought it in for a recall, but had some other issues that they took care of as part of warranty work. Ken identified a service issue that they fixed for free. More