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Freeman Hyundai - Service Center

Irving, TX

4.2
571 Reviews

571 Reviews of Freeman Hyundai - Service Center

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June 02, 2025

Had my car about a week for a coolant hose after being told it'd be 1 day. When I picked up my vehicle, the diagnostic clip under the hood was broken and they did not even flush and refill my coolant afte More

by tonym.88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Flores
3.0
This rating includes all reviews, with more weight given to recent reviews.
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June 02, 2025

Norm reeves service department is the best place to get car service with any concerns you may have. More

by scallahan2681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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June 02, 2025

I had a really good experience. Changing oil and filter. It was a little time taking though More

by MBAHARVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2025

Service department delivered as said after several calls from me. My glove compartment box was emptied onto the floorboard and not cleaned up. My car wasn’t washed or vacuumed as usual. More

by sbboyd56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia and Ken
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May 27, 2025 -

Norm Reeves Hyundai of Irving responded

Hi there, thank you for the honest feedback. We're glad your experience was overall positive, but we apologize that your vehicle was not cleaned up when you got it back. We'll make note of this and address these issues so we can improve for next time.

May 26, 2025

The service man Jesse was efficient and helpful, making this experience easy and pleasant. Thank you. More

by robin81350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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May 27, 2025 -

Norm Reeves Hyundai of Irving responded

Hey Robin, thank you for your kind words! Jesse is delighted to know you found him efficient and helpful. We always aim to make your service experience easy and pleasant. Thanks for choosing us, and we look forward to seeing you again!

May 25, 2025

A great experience. Fast, courteous and reasonably priced. I would recommend Norm Reeves Hyundai to all my friends and family. More

by dreher_ljd
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
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May 27, 2025 -

Norm Reeves Hyundai of Irving responded

We really appreciate your positive review and recommendation. Jesse Garcia will be thrilled to hear you found your experience fast, courteous, and reasonably priced. Thanks for trusting us with your vehicle, and please come back anytime!

May 23, 2025

Everyone from the moment I pulled in and thereafter, were very kind and attentive. The maintenance guy (KEN) was a pleasure to work with. Great experience as always. More

by madand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

Norm Reeves Hyundai of Irving responded

Hi there, thank you for the wonderful feedback! We’re so glad Asim, Daniel, Ken, and the rest of our team treated you with kindness and attentiveness from start to finish. It’s always our goal to make every visit a great experience, and we appreciate your loyalty.

May 23, 2025

My service appointment was quick and easy! ! MPI was done and questions answered. Always a breeze bringing my vehicle in for service. More

by AMANDA.HAAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Demarest
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May 27, 2025 -

Norm Reeves Hyundai of Irving responded

Amanda, thank you for your review! We’re delighted that your MPI appointment was quick, easy, and informative. It’s our pleasure to make servicing your vehicle a breeze—see you next time!

May 22, 2025

Very prompt and courteous. Explained everything clearly. Did an excellent job on my car. Nice waiting room. More

by CKANODIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2025 -

Norm Reeves Hyundai of Irving responded

Prompt service, clear explanations, and a pleasant waiting room—we like to call that the recipe for a great dealership visit! It's terrific that everything went well for you, and we appreciate the feedback. If you had a pleasant time with us, we hope you'll consider recommending us to others you know. Thank you so much for everything!

May 22, 2025

Customer service gives you a warm, caring , and welcoming feeling from start to finish every time. More

by Kylon M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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May 23, 2025 -

Norm Reeves Hyundai of Irving responded

Kylon, we’re overjoyed to hear our team gives you that warm, caring welcome each time you visit! Creating a comforting experience is exactly what we aim for. Thanks for letting us know we’re hitting the mark!

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