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Norm Reeves Hyundai of Irving

Irving, TX

4.4
1,637 Reviews

1800 E Airport Fwy

Irving, TX

75062

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1,637 Reviews of Norm Reeves Hyundai of Irving

September 01, 2025

Great communication and kept me updated at all times. I couldn't be more impressed with the service provided. They made the entire process seamless and kept me informed every step of the way. The repair More

by Iriis.guido
Recommend Dealer
Yes
Employees Worked With
Ozzy
Sep 02, 2025 -

Norm Reeves Hyundai of Irving responded

Our goal is to keep you in the loop, and we're happy we were successful. Thank you so much! If you ever need anything else, don't hesitate to give us a shout.

September 01, 2025

They were servicing what seemed like 7 - 10 new cars from the dealership for some reason when I arrived. I waited 10 min to be checked in . The service department seem understaffed and over run. More

by chrystalinwarren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
na
Sep 02, 2025 -

Norm Reeves Hyundai of Irving responded

Long waits are frustrating and not the experience we want guests to have. We aim to learn from this and find practical ways to improve your experience. Please contact Kenneth Demarest at Kenneth.Demarest@normreeves.com so he can discuss options to make your next visit smoother.

August 29, 2025

My experience at Norm Reeves was nothing short of excellent. It’s obvious that Daniel loves his job, it felt personal. Unlike previous encounters I’ve had purchasing vehicles, I didn’t feel like I wa More

by 02kimavila
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zubair Ali
Aug 29, 2025 -

Norm Reeves Hyundai of Irving responded

Your review is the coziest kind of compliment. Thank you! Daniel stitched together patience, kindness, and clear answers so your visit felt warm and personal. We’re thrilled your car-buying experience was memorable, and you'll always be part of the family.

August 28, 2025

I was overwhelmed they got me in and out with nothing but positive vibes. Totally impressed More

by patcorn13
Recommend Dealer
Yes
Employees Worked With
Don't remember but he was Awsome
Aug 28, 2025 -

Norm Reeves Hyundai of Irving responded

Turning nerves into excitement is one of our favorite things! We're thrilled that our team kept the good vibes going during your recent visit, and we appreciate the shout-out to our mystery employee. If you think of any questions or anything else pops up, don't hesitate to reach out. Thank you!

August 24, 2025

Everyone I dealt with there was very friendly, but the car was delivered dirty, F&I manager didn't return my call or email post-closing, and I still don't have my registration sticker 3 weeks later. More

by csoignier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davig Hogue
Aug 25, 2025 -

Norm Reeves Hyundai of Irving responded

Hello, we're glad that you found our team friendly, but we apologize for the difficulties after the sale. We appreciate you sharing your honest feedback with us and would like to connect with you to ensure everything is resolved. Please email Mark Zurales at mark.zurales@normreeves.com. Thank you.

August 23, 2025

Great customer service from start to finish. Slow work. Every time I'm at the dealership work being done seems to take way longer than quoted every time. More

by Kylon M
Recommend Dealer
Yes
Employees Worked With
Jacob
Aug 25, 2025 -

Norm Reeves Hyundai of Irving responded

Kylon, thanks for the compliment, and we're sorry for the wait issues. Your feedback about repeated delays matters, and we’ll use it to improve our turnaround times. We’d love to make your next visit noticeably quicker. If there's anything else we can do to help you, please reach out.

August 20, 2025

After going to Freeman Hyundai for many years (and many cars), I’m happy to report I receive the same great support and attention from Norm Reeves Hyundai. I hope to continue bringing in my Santa Cruz for More

by j.a.richins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zubair Ali
Aug 21, 2025 -

Norm Reeves Hyundai of Irving responded

We love that you feel right at home with us! Thanks for bringing your Santa Cruz into the family. We’ll keep delivering the same care so it stays a long-term relationship. See you for many miles and many services to come!

August 20, 2025

Very friendly and very professional. If the need ever arises I will use them again. More

by SCEELEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zubair Ali
Aug 21, 2025 -

Norm Reeves Hyundai of Irving responded

We’re thrilled you felt both welcome and well taken care of. Consider us your go-to team. Whenever you need us next, we’ll be here with a smile and a plan.

August 19, 2025

Great customer service! Made purchasing a car easy and smooth! The dealer was so helpful to find a perfect car that I was looking for! Definitely recommend! More

by linda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neal Wagner
Aug 20, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you, Linda! We always aim to make car-buying as smooth as a freshly paved road, so we're thrilled that was your experience. What new model did you drive home in? Feel free to share photos!

August 18, 2025

Norm Reeves Hyundai/Genesis of Irving always takes great care of my Tucson when it needs service. I’m on my 6th Hyundai and I’ve always been taken care of there. Keep up the great work. They keep me informe More

by tmargetis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully in Service
Aug 19, 2025 -

Norm Reeves Hyundai of Irving responded

Hearing from a six-time Hyundai owner like you makes our day! We’re so glad your Tucson gets the VIP treatment and our team keeps you informed and smiling. Thanks for the kind words, and see you at your next service appointment!

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