Norm Reeves Hyundai of Irving

The service on our vehicle was fast, efficient, and friendly. We are not tech savvy, and our service representative helped tremendously. friendly. We are not tech savvy, and our service representative helped tremendously. More

Jim Pilarski is truly the BEST - professional, knowledgeable and the best customer service. 5 time customer! knowledgeable and the best customer service. 5 time customer! More

It was great Okay Stephanie was very warming welcoming knowledgeable about the car great test drive went over financing with this I gave us all the information we needed it was very good knowledgeable about the car great test drive went over financing with this I gave us all the information we needed it was very good More

Listened to our request and offered only they type of vehicle we were looking for without any pressure. vehicle we were looking for without any pressure. More

Third time customer. Will absolutely return. Thanks again for the great customer service and patience. Will absolutely return. Thanks again for the great customer service and patience. More

This was the best experience buying a car we have ever had! Would refer anyone to yall. had! Would refer anyone to yall. More

Service employees were not attentive nor friendly. I was given information about the work being done on my car by text,which I found very unprofessional. I was given information about the work being done on my car by text,which I found very unprofessional. More

Everyone was exceptional. Herman Mansel was the best! He was very knowledgeable, helpful and patient. Herman Mansel was the best! He was very knowledgeable, helpful and patient. More

Very friendly and very professional. If the need ever arises I will use them again If the need ever arises I will use them again More

The repair we paid for did not fully fix the problem. The recommended replacement of the drive unit does not appear to be the issue with the tailgate. When we use the button on the tailgate, the latch re The recommended replacement of the drive unit does not appear to be the issue with the tailgate. When we use the button on the tailgate, the latch releases, but the drive unit does not engage. Pressing the button a second time engages the drive units and the liftgate opens normally. There is no indication of drive unit weakness, and it lifts and closes the liftgate just as it always has. It appears that the problem has been misdiagnosed, and the $2,200 repair is not needed. As a result we are skeptical the dealer can identify why the liftgate latch opens, but the drive unit does not engage. It calls to question whether the replaced module is operating correctly. We’re dissatisfied with the service we’ve received. Please let us know if you will troubleshoot this issue to identify why the drive unit is not engaging. .. More