Norm Reeves Hyundai of Irving

Everyone was pleasant and the service was excellent. The only thing I disliked was that some of the customers did not have masks on. This should have been noticeable. only thing I disliked was that some of the customers did not have masks on. This should have been noticeable. More

They handled my emergency really well. I thought I had broken my door handle a few days ago, but it continued to work...until it didn't. I couldn't get out that door, so I hustled over to t I thought I had broken my door handle a few days ago, but it continued to work...until it didn't. I couldn't get out that door, so I hustled over to the dealership without an appointment. This was an emergency. Though they were busy, they fit me in. They even had the parts I needed in stock. It took them 1 1/2 hours to get the job done and me on my way. Happy experience, and Taz is great, as usual! More

Overall great experience with this dealer. Was shown some awesome vehicles, and great promotional financing. Larry was a pleasure to work with. I had only one hiccup with one finance guy... but that problem awesome vehicles, and great promotional financing. Larry was a pleasure to work with. I had only one hiccup with one finance guy... but that problem was swiftly corrected when the Finance Director stepped in to take over. More

Great Service! The battery on my car died. They towed it in and provided a nice loaner. The battery was extremely expensive to replace so Ken called Genesis and aske The battery on my car died. They towed it in and provided a nice loaner. The battery was extremely expensive to replace so Ken called Genesis and asked them to provide at no charge! Thank you all! More

Excellent Experience This was my first visit to Freeman Hyundai for my 2016 Sonata and I must say it was a pleasure dealing with Herb Asanarong. He was polite, professiona This was my first visit to Freeman Hyundai for my 2016 Sonata and I must say it was a pleasure dealing with Herb Asanarong. He was polite, professional and communicated with me during the entire service. I will not hesitate going back to Freeman Hyundai and hope I will receive the same great service, More

Responsive Service Ken did a great job of taking care of my service, as he always does. It was a recall repair on the ABS system, His crew completed the work promptly, a Ken did a great job of taking care of my service, as he always does. It was a recall repair on the ABS system, His crew completed the work promptly, and provided a place for me to wait while maintaining "social distancing" requirement of "shelter in place" rules to stop the CoronaVirus. More

convenient, fast, and easy my call was made and the operator connected me to the service dept who scheduled me an appointment on the same day . my oil and filter were changed . my call was made and the operator connected me to the service dept who scheduled me an appointment on the same day . my oil and filter were changed . my tires were rotated and my car inspected for state inspection . everyone was courteous and considerate. More

Excellent Service Great Customer Satisfaction Ken Demarest has always been a very helpful professional. I've always had excellent service here; Ken kept me well informed. I felt well taken care Ken Demarest has always been a very helpful professional. I've always had excellent service here; Ken kept me well informed. I felt well taken care of at Freeman Hyundai. More

Quick service due to dead battery Even with shelter in place orders, car service is essential and I was very pleased to get my dead battery replaced. Grocery store trips require cars t Even with shelter in place orders, car service is essential and I was very pleased to get my dead battery replaced. Grocery store trips require cars to be running. My service was done quickly and efficiently! More

Excellent care and service Our car was still under warranty, so they came and towed it since it couldn't be driven, diagnosed it, ordered the part, and had it repaired and ready Our car was still under warranty, so they came and towed it since it couldn't be driven, diagnosed it, ordered the part, and had it repaired and ready to pick up in one day! The two people I spoke to on the phone were very good with their ability to communicate professionally, and succinctly gave exactly the information I needed. Thanks to Freeman Hyudai for a job well done! More