Norm Reeves Hyundai of Irving

A Sales Experience Other Dealers Should Emulate I generally cringe when looking for a car, but working with Jim Pialarski in sales was the easiest, most satisfactory experience I've had in some time I generally cringe when looking for a car, but working with Jim Pialarski in sales was the easiest, most satisfactory experience I've had in some time. Everything, from start to finish was honest, no nonsense and professional. He took the time to answer all my questions and went above and beyond in every aspect of the sale. I was in and out in no time. I couldn't believe how easy the folks at Freeman made the transaction. A special thanks goes to Aaron Gonzales for making the financing and "paperwork experience" effortless as well. Thanks for everything. More

Repeat Visit I had my car service a week prior which included checking the battery and cleaning the cables. Less than one week afterward my car started showing s I had my car service a week prior which included checking the battery and cleaning the cables. Less than one week afterward my car started showing signs of a dying battery. I returned to the service area and was greeted by a young man, don't remember his name, but as I expressed my dissatisfaction and frustration he was very apologetic. He checked the battery and told me it was at approximately half the amps it should be. I had to get a new battery and it would cost me 75% of full cost. I was even more annoyed as it also cost me 4 hours! I don't live near the shop, I live about 25 to 30 miles away and there is a LOT of construction between here and there. Why it took that long to change the battery I do not know but by the time the car was ready my original service representative was available, Anna. She took ownership of this and, seeing and hearing my frustration and extreme dissatisfaction asked me if I'd wait while she spoke with her manager. I was completely surprised and delighted to learn that the bill had been taken care of. Excellent outcome in a bad situation. This is why the stars are good. More

Vehicle Safety Inspection 2013 Hyundai Santa Fe was serviced at Freeman Hyundai for Vehicle Safety Inspection. Even though the service was a Safety Inspection, I prefer to have 2013 Hyundai Santa Fe was serviced at Freeman Hyundai for Vehicle Safety Inspection. Even though the service was a Safety Inspection, I prefer to have my vehicle serviced at the Dealership I purchased my vehicle from. More

Still the best as usual, the service at the dealership is second to none. Brought the car in for an oil change, had no problems, in and out just like that. Always as usual, the service at the dealership is second to none. Brought the car in for an oil change, had no problems, in and out just like that. Always the best More

Quick, efficient, professional I used to own a Lexus so I’m accustomed to excellent customer service. I was pleasantly surprised to see that the same level of service greeted me at I used to own a Lexus so I’m accustomed to excellent customer service. I was pleasantly surprised to see that the same level of service greeted me at Freeman Hyundai—from the first greeting to nice waiting rooms with snacks and beverages to a clean bathroom. Also like that my car was washed and vacuumed like I had become accustomed to. Very pleased! More

Informative and on time. My car was serviced and the recall problem was fixed in the time I was told. Plus an explanation of tire replacement for all wheel drive cars was giv My car was serviced and the recall problem was fixed in the time I was told. Plus an explanation of tire replacement for all wheel drive cars was given and then my car was washed and cleaned. Also my head light switch was on automatic the same as when I came in. More

Excellent Was very helpful help me find the car I wanted and show me all the features an excellent time and was very helpful and for helping me find the right f Was very helpful help me find the car I wanted and show me all the features an excellent time and was very helpful and for helping me find the right financing and everything More

Excellent Experience We drove a long way to buy this car and was very pleased that Freeman had what we wanted at a doable price for us. We drove a long way to buy this car and was very pleased that Freeman had what we wanted at a doable price for us. More

I will be back for my mext purchase. Excellent saleswoman very polite and professional. Everything was perfect on my purchase day. Car was ready for me to puckup at time promised with ful Excellent saleswoman very polite and professional. Everything was perfect on my purchase day. Car was ready for me to puckup at time promised with full tank of gas. More

AWESOME I can't say enough about how fantastic everything went! So impressed with the customer service and the generosity that was provided to me. This was I can't say enough about how fantastic everything went! So impressed with the customer service and the generosity that was provided to me. This was my second car to purchase from Freeman Hyndai and my family has purchased several over the years as well. I would only recommend at Freeman Hyundai to my family and friends in the DFW area. More