Norm Reeves Hyundai of Irving

Unexpected pleasure I dropped by the dealership for an oil change. Everyone greeted me and asked if I had been helped and promised to take care of my needs immediately. I dropped by the dealership for an oil change. Everyone greeted me and asked if I had been helped and promised to take care of my needs immediately. This is one of a very few dealerships that actually treat you as a customer and not a source of revenue. The car was serviced and washed fairly quickly and the waiting area made the wait enjoyable. I do wish they would have returned my seat near to its original position because the last person to drive the car had the seat so far forward it was hard for me to get in More

purchase Experience Jim P, is a fine salesman, informative ,patient, courteous. He worked with us to fin a vehicle within our budget. Enjoyed working with him, no press Jim P, is a fine salesman, informative ,patient, courteous. He worked with us to fin a vehicle within our budget. Enjoyed working with him, no pressure involved.. More

Great Service I went in for a routine oil change and I was greeted Good morning with a friendly smile. It made my day. My car was done in a timely manner. With the I went in for a routine oil change and I was greeted Good morning with a friendly smile. It made my day. My car was done in a timely manner. With the car washed as well. Keep up the great work. More

Oil change I can’t remember the lady that helped me but she is so friendly and helpful when I asked she about the services light not coming on. I can’t remember the lady that helped me but she is so friendly and helpful when I asked she about the services light not coming on. More

Friendly and helpful with information Adam was very helpful in answering our questions, as well as offering information and explanations. He was okay with my husband calling him on his ce Adam was very helpful in answering our questions, as well as offering information and explanations. He was okay with my husband calling him on his cell phone in the evening, which we appreciated. He showed us the options we had in the vehicle type that we were looking for. Adam made the process understandable and non-complicated. And he went through the process with us with a smile. More

In for routine scheduled service. Service department prepared, expecting me, appointment time "right on time", got my vehicle in immediately. Vehicle ready exactly when I was told in Service department prepared, expecting me, appointment time "right on time", got my vehicle in immediately. Vehicle ready exactly when I was told in advance that it would be. Couldn't have been a better experience. More

Drive in (no appointment) Having purchased 2 new Hyundai Elantras from Freeman, we have always been thoroughly pleased with everything ... purchasing thru servicing. I would to Having purchased 2 new Hyundai Elantras from Freeman, we have always been thoroughly pleased with everything ... purchasing thru servicing. I would totally recommend them over any other dealer. More

Excellent experience as always! Freeman has the best service department I have ever dealt with, and I have been driving for a looooong time. They are friendly, professional, and cour Freeman has the best service department I have ever dealt with, and I have been driving for a looooong time. They are friendly, professional, and courteous. The service team is proactive in recommending specific maintenance and explain in detail why they are recommending that service. Trent was exceptionally helpful in explaining exactly what was included in the 30,000 mile service and why the items were necessary. Aaron, as always, was extremely helpful. He answered several questions about my car - I don't think there is anything he DOESN'T know! I have worked with Aaron since I bought my car and never been disappointed in the least with any aspect of his work. More

Very friendly, explained everything, very pleasant experienc Ken Demarest was very conscious to keep me informed of warranty repair progress. Very clean facility. Very comfortable customer waiting area. I’d giv Ken Demarest was very conscious to keep me informed of warranty repair progress. Very clean facility. Very comfortable customer waiting area. I’d give 6 stars if y’all had it. Thanks More

Great Customer Service The service was completed in record time. They are efficient, check for any recalls, are prompt at making them, and explain everything really well. Th The service was completed in record time. They are efficient, check for any recalls, are prompt at making them, and explain everything really well. They make the process very easy and enjoyable. More