Norm Reeves Hyundai of Irving
Irving, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,408 reviews
Freeman Service Calling Freeman Service, when I have car trouble, makes it seem not so bad. Anna is caring, and efficiently sees that the problem is taken care of wit Calling Freeman Service, when I have car trouble, makes it seem not so bad. Anna is caring, and efficiently sees that the problem is taken care of with a sense of urgency. She’s wonderful! That’s the way that David Pearson, Service Director, runs his department. You can’t compare Freeman to other dealerships! More
top notch, easy, well informed, careing, courteous, efficien Anna Gallegos treated my wife and I like we were family. She went above and beyond what either of us expected. We were kept informed of the progress a Anna Gallegos treated my wife and I like we were family. She went above and beyond what either of us expected. We were kept informed of the progress and all of our questions were answered. She made sure all of the bases were covered and research was done to insure we got everything we needed and it was all covered under one warranty or another. More
Horrible horrible I wish there was option to give zero star. Have seen lot of shady car dealers but have never came across such a group of arrogant and rude group of I wish there was option to give zero star. Have seen lot of shady car dealers but have never came across such a group of arrogant and rude group of people as at this dealer ship. Got a email quote for a car.Based on telephone conversations we confirmed the price and quote.Submitted my online application with SSN.Got confirmation in morning that everything is approved.Asked again if price is right and there are no surprises.Went to dealer ship to Sign the papers and get the car. All of a sudden they started throwing new numbers at me.I showed them the email and asked them to just honor the deal we made. GM came yelling from his office for no reason , I told him calm down what’s your problem,he was ready to fight with me for no reason. All I was asking was to honor the deal we agreed via email and via phone.Then Larry started telling how he has been working there for 37 yrs.He said our integrity is more important than the price, so I said just honor the deal that I have written proof of but he declined and offered to fill gas in my car instead Also the sales person Debra who was super super nice felt horrible and kept telling Larry that you approved this deal and why you are doing this now.That Guy Larry was so so rude towards her own employee Debra that she was almost in tears not only it’s worst place to buy a car but worst place to work as well.I am reporting this behavior to BBB and Hyundai head office both. Stay away. These are rude and arrogant thieves. More
Friendly and straightforward This was easily the most straightforward negotiating I'd done at any of the dealers I visited in the area. Pricing was entirely reasonable and transpa This was easily the most straightforward negotiating I'd done at any of the dealers I visited in the area. Pricing was entirely reasonable and transparent from the start, and everyone I spoke with was very willing to answer my questions and make sure that I was satisfied with and understood the answers. Very friendly people here. More
Fastastic Customer Service Aaron Gonzalez is outstanding and provides quality customer care and fine service! Immaculate service department with great up to date service bays a Aaron Gonzalez is outstanding and provides quality customer care and fine service! Immaculate service department with great up to date service bays and extremely customer oriented. More
Excellent service on a dead vehicle Anna was very good about follow up. Even though the technicians misdiagnosed the problem a couple of times, Anna stayed on top of it for me. She got Anna was very good about follow up. Even though the technicians misdiagnosed the problem a couple of times, Anna stayed on top of it for me. She got me a loaner on Saturday afternoon, and they were able to find the problem on Monday and get my car back to me. Anna also arranged to get a couple of extra items done (like changing a tire) as well during the time they had the car. Anna really did an excellent job of communicating. More
Super Experience It was my first time buying a vehicle without the back and forth pricing. The test drive was extremely informative. My sales rep took his time to disp It was my first time buying a vehicle without the back and forth pricing. The test drive was extremely informative. My sales rep took his time to display and show me the features of my car. His knowledge and time given was priceless. More
Service for 2013 Elantra As usual all went very well. Oil change and recall fix needed some bulbs and inspection prior to new tag. Car washed and vacuumed very nice! I do As usual all went very well. Oil change and recall fix needed some bulbs and inspection prior to new tag. Car washed and vacuumed very nice! I don’t see my service guy listed, just my salesman More
Service department worth going out of my way I've had my Hyundai Elantra Touring for seven years. It's a great car and we've had very few problems. When we lived in Irving, we always took the car I've had my Hyundai Elantra Touring for seven years. It's a great car and we've had very few problems. When we lived in Irving, we always took the car to Freeman for oil changes and maintenance. (Incidentally, we didn't buy the car at Freeman. I didn't care for the sales department.) We were always very pleased with the service there. When we moved out of Irving, we started taking the car to a closer Hyundai dealer for service. But then I caught the new place trying to charge me more for a package of services (some of which I didn't particularly want) than the individual services would have cost "a la carte." I don't know if they were trying to swindle me or if they just were unfamiliar with the cost of their services. Either way, I was done with them. For my last oil change, I went back to Freeman and I'll keep taking the car there as long as I live in DFW. I don't have the time or energy to be constantly in consumer self-defense mode, and I just feel like I can trust the service department at Freeman. More
Positive experience Service was on time with pre-set appointment. The work was done quickly while I waited. Will use this dealership again. Would highly recommendthis dea Service was on time with pre-set appointment. The work was done quickly while I waited. Will use this dealership again. Would highly recommendthis dealership and service dept. More