Norm Reeves Hyundai of Irving

Went in for a scheduled appointment (appt was scheduled 3 weeks in advanced) for recall repair for my Genesis. No one in service had any idea about the scheduled appointment and the reason provided as that t weeks in advanced) for recall repair for my Genesis. No one in service had any idea about the scheduled appointment and the reason provided as that the appointment reminders are auto generated and Freeman doesn’t have the part available to service the recall. Makes no sense why schedule an appointment when you don’t have the part or even a decency to call and notify regarding lack of replacement part availability in advance. Again, the dealership sent out reminder for servicing the recall appointment via email and text. To all Genesis owners please don’t take your car for recall that’s been issued by Genesis to Freeman Hyundai Genesis in Irving, Texas. This recall is safety related and issue is reported to NHTSA as well. I don’t think this dealership is ready to service recalls on Genesis. For sales they can sell Genesis but for servicing Genesis products they are not ready yet. More

Worked with Lauren on a new purchase. She was very helpful and patient as we decided what we wanted. As we were driving the car off the lot one of the wiper blades did not work but Lauren took it back helpful and patient as we decided what we wanted. As we were driving the car off the lot one of the wiper blades did not work but Lauren took it back to service and had us fixed up in no time! More

I would definitely think twice, before buying again from Freeman. The initial purchase went fine. The rest tells me there are serious issues at the dealership. I had some simple service done, only to fin Freeman. The initial purchase went fine. The rest tells me there are serious issues at the dealership. I had some simple service done, only to fine out that they did NOT change the parts that they claimed. I had to return to get the work done properly. Then the sales manager Brad Collins, contacted me, twice. So, I returned his email, only to be ghosted and I never heard back from him! Another sales person?, Larry Chase did call me and we discussed a deal and he promised to get back to me. Again only to to ghosted by Larry and I never heard back from him. Promises, promises, promises, all broken. More

I purchased a 2018 Sonata Turbo. The "finance guy" tried to sell me an extended warranty. I aske why I needed one and he replied that the turbo charger was not covered under the 100K warranty. I asked if h to sell me an extended warranty. I aske why I needed one and he replied that the turbo charger was not covered under the 100K warranty. I asked if he was sure about this and he responded that he would ask the service manager. He came back shortly and confirmed that there was no coverage. In that case I told him I couldn't buy the car and left. By the time I got home I had been called five times asking me to come back and that the "finance guy" was mistaken. He lied to me and I knew it as I had read the owner's manual. I bought the car because the deal was good but I would be careful in finance, they have no integrity. More

Edida Cruz was our sales person and she did a phenomenal job. A sales person who takes care of their customer from the beginning of the transaction to the end is what separates great sales people from the r job. A sales person who takes care of their customer from the beginning of the transaction to the end is what separates great sales people from the rest. Edida is a great sales person! More

This is the second time I have gone to Freeman Hyundai for service and they just try to rip people off, the service representatives tried to charge 230 dollars for a tank additive. They weren’t able to ex for service and they just try to rip people off, the service representatives tried to charge 230 dollars for a tank additive. They weren’t able to explain any of the recommended labor for the car. Rather do business somewhere else. More

great people great service...always get my vehicles serviced at Freeman...Never have any problems what so ever...thank you for such great service..keep up the work serviced at Freeman...Never have any problems what so ever...thank you for such great service..keep up the work More

Thank you very much for the quick and kind service! I especially appreciate that there was no cost due to low mileage and a long-term relationship with Freeman. especially appreciate that there was no cost due to low mileage and a long-term relationship with Freeman. More

Great experience, Jesse and John were amazing. Helped us test drive three different models, decide, and get through the paperwork and everything in less than 3 hours. All close to and extending after closin test drive three different models, decide, and get through the paperwork and everything in less than 3 hours. All close to and extending after closing. They never complained or made us feel unwelcome. Very professional and kind. Jesse is hilarious. Will definitely recommend y’all to people in the market. More

It was really great. In and out in under an hour and the people were very friendly. I did come home with an extra set of keys but will be returning those when the shop opens up again. people were very friendly. I did come home with an extra set of keys but will be returning those when the shop opens up again. More