Norm Reeves Hyundai of Irving

Sandra was very pleasant, responsive and easy to work with Our experience was very easy and our time was maximized so that we were in and out in under 2 hours on a saturday afternoon Our experience was very easy and our time was maximized so that we were in and out in under 2 hours on a saturday afternoon More

My wife and I had a Great experience. I highly recommend the whole team at Freeman, Ms. Daisy Garcia especially. Knowledgeable, courteous, accommodating and patient. the whole team at Freeman, Ms. Daisy Garcia especially. Knowledgeable, courteous, accommodating and patient. More

Excellent Service The maintenance service is always done right and on the time promised. Service personnel very friendly and knowledgeable of what I needed and took ca The maintenance service is always done right and on the time promised. Service personnel very friendly and knowledgeable of what I needed and took care of it quickly. More

Great service I always have great service with Freeman Hyundai. Herb talked with me on the phone ahead of the appointment and I told him about the issues I was havi I always have great service with Freeman Hyundai. Herb talked with me on the phone ahead of the appointment and I told him about the issues I was having. The car runs great when I left the dealership. More

Perfect in every way. The Valet Service was perfect. Arrived on time, was cordial and the return was on time, as promised. Brad Levine was outstanding. He thoroughly exp The Valet Service was perfect. Arrived on time, was cordial and the return was on time, as promised. Brad Levine was outstanding. He thoroughly explained what was going to happen, how it was going to happen and when. Loved his personality. More

Scott got me in and out in no time! My battery died over the weekend. I called before coming in to see if I still had a pro-rated amount on the battery, and Chris in the Part Department My battery died over the weekend. I called before coming in to see if I still had a pro-rated amount on the battery, and Chris in the Part Department let me know that I did. When I came in, Scott greeted me, asked me about my issue, started the service order, and let me know what the estimated time would be; he then went and spoke to a technician to see if they would be able to change my battery earlier than he originally quoted me - the technician said yes, and assured me it wouldn't take much time. I was in and out in less than an hour. Very happy with the service! James N. More

Actual honesty - I'm in shock After doing the research and deciding on what vehicle I wanted I searched area dealers. I asked for total "drive off the lot" prices because I HATE h After doing the research and deciding on what vehicle I wanted I searched area dealers. I asked for total "drive off the lot" prices because I HATE haggling and will not do it. I also cannot stand to be lied to. I was exceedingly clear on both of these points prior to going to dealers. I literally went to three dealerships after getting these "Final Quotes" only to find that ALL THREE had been dishonest and tried to badger me into paying higher prices for undisclosed dealer add ons, etc (in addition to things listed and discussed and agreed on). One even sold the car I was headed to the dealership to buy (yes, I was working with a specific salesperson, we had a set appointment time and he knew I was enroute to meeting him/buying the car) - but he was more than willing to sell me a higher trimmed car when I got there. The irony is I would have paid the higher price for the add ons, but I will NOT work with someone I cannot trust. I was disgusted and tired of looking and decided to just keep my old car. However, by a fluke I ended up in Irving just down the street from Freeman so I thought I would look. On their website was listed the EXACT car - color, engine, trim - that I had been looking for (and had been willing to compromise on because I couldn't find the whole package anywhere else). I went by, the car was sitting on the lot, the price was the EXACT price quoted on their site. I expressed my shock and happiness and was told - "Yeah, we get that a lot. Especially from people who have been to other places." Thank you Freeman for being exactly what you presented yourself to be. A little over an hour from arriving at dealership I drove off in my new SUV - I was probably the easiest sale Freeman made in October. More

Had recall work and oil change completed. Herb was great to work with. Will be back soon for state inspection, brakes, and a belt change. to work with. Will be back soon for state inspection, brakes, and a belt change. More

You have my total confidence in your service Dept with Ken Demarest there. In fact, the whole team is always friendly and customer service oriented. Makes owning a Hyundai that much better! Ken Demarest there. In fact, the whole team is always friendly and customer service oriented. Makes owning a Hyundai that much better! More

Wonderful Service This is the second time I have had to come buy a car and Sandee helped me both times and she was wonderful both times. She is a wonderful salesperson This is the second time I have had to come buy a car and Sandee helped me both times and she was wonderful both times. She is a wonderful salesperson I would highly recommend her to anyone who is in the market for a new or used car. She goes that extra mile for the people that come to buy from Freeman Hyundai. More