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Norm Reeves Hyundai of Irving
Irving, TX
1,599 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,599 reviews
January 09, 2017
Recent Vehicle Purchase Success We had a great experience with our recent visit that puts my daughter in her first new vehicle. The entire experience was great. Staff and location We had a great experience with our recent visit that puts my daughter in her first new vehicle. The entire experience was great. Staff and location is friendly and professional. I appreciate this dealership. More
by swilliams0
Employees Worked With
David Foster, Darren Bridges
January 07, 2017
Great Job Great job! Had a excellent time purchasing the car I wanted. She helped me understand the car and how it worked. Would recommend Freeman to others be Great job! Had a excellent time purchasing the car I wanted. She helped me understand the car and how it worked. Would recommend Freeman to others because of the great customer service provide by your team. More
by dojohodge
Verified CustomerEmployees Worked With
Maxanna Borden
January 06, 2017
I already HAVE recommended you! And the man I referred bought a new Tucson. Whether's it's the sales department or the service department, Freeman delivers. I have leased three Sonat And the man I referred bought a new Tucson. Whether's it's the sales department or the service department, Freeman delivers. I have leased three Sonatas since February, 2015. All came from Freeman. I wouldn't consider using another Hyundai dealership. More
by jdpruitt
Employees Worked With
Roland Mueller, Jim Pialarski (During prior vehicle purchases), Jim Pialarski, Roland Mueller, Ken Demarest
January 05, 2017
new car purchase Easiest new car I ever bought. I utilized the internet. Jim followed up with me by phone several times until I made my decision to purchase from Free Easiest new car I ever bought. I utilized the internet. Jim followed up with me by phone several times until I made my decision to purchase from Freeman. No pressure, just staying in touch. More
by jerri123
Employees Worked With
Jesse Espinosa, Jim Pialarski
January 05, 2017
Horrible experience I brought my 2012 Hyundai Sonata purchased at Freeman Hyundai dealership and took it to the service department for repairs to serious defects when veh I brought my 2012 Hyundai Sonata purchased at Freeman Hyundai dealership and took it to the service department for repairs to serious defects when vehicle was exhibiting abnormal conditions in both steering and motor seizing. The defect is covered under manufacturers warranty and the defect/condition was reported within the warranty term. The vehicle was defective and unfit for use on public roadways. I requested a loaner vehicle and detailed estimate/repairs completed paperwork as well as the check in sheet for my vehicle. I have never received ANY voice messages (or other correspondence) from Aaron my service assistant. I did however receive a certified letter threatening to sell my 2012 Hyundai Sonata VIN KMHEC4A43CA020727 at public auction. I have sent repeated emails to the service department requesting a detailed estimate/repairs completed paperwork & update and have not received the requested paperwork. I have never encountered such disregard for a customer consumer of a large purchase such as the new vehicle which I purchased from Freeman Hyundai in 2012. I greatly regret having done business with Freeman Hyundai. Hyundai was forced to recall almost a half a million Sonata's for defective motors. They routinely denied warranty for a KNOWN defect to their theta gas engines and instead blamed the consumer across the board for lack of maintenance. Hyundai tells Sonata owners they must produce a complete set of maintenance records even though they know the Sonata engines fail regardless of owner maintenance due to the faulty rotating assembly. My experience is no different so I am left with the only recourse available to me. More
by Skeeton
Employees Worked With
Larry Friday, David Pearson
January 05, 2017
BEST BUYING EXPERIENCE My sales woman made it so easy and made us feel like family. Best experience hands down verses anywhere I have ever beenin the past My sales woman made it so easy and made us feel like family. Best experience hands down verses anywhere I have ever beenin the past More
by katinthehat4
Employees Worked With
Sandee Jimenez
January 03, 2017
Awesome! It is always a great experience when I am at Freeman Service! The service department always treats me with respect and courtesy. I am a committed patr It is always a great experience when I am at Freeman Service! The service department always treats me with respect and courtesy. I am a committed patron! More
by mgorena
Employees Worked With
Ken Demarest, Larry Friday, David Pearson
January 01, 2017
Oil change was normal. They helped get some chewing gum off the side of my car. They went the extra step in doing this for me. Thanks was normal. They helped get some chewing gum off the side of my car. They went the extra step in doing this for me. Thanks More
by Jmryl
Employees Worked With
Charles Mayfield
December 30, 2016
Roland is THE Best! From the moment Roland contacted us about a new vehicle purchase, he stood out from the others. It was obvious he knew what he was doing with the que From the moment Roland contacted us about a new vehicle purchase, he stood out from the others. It was obvious he knew what he was doing with the questions he asked in order to help us get the exact car we wanted. He is trustworthy, professional, and knowledgeable. Roland provides excellent customer service from the beginning to the end. We have already told friends and family about the great experience we had at Freeman thanks to Roland. More
by KButton
Employees Worked With
Roland Mueller
December 30, 2016
Speedy oil change and tire rotation Made an appointment. Pulled in early. Service provider stated it would be 45 minutes. Waited in a comfy space and the car was ready and clean on time! Made an appointment. Pulled in early. Service provider stated it would be 45 minutes. Waited in a comfy space and the car was ready and clean on time! Nice and respectful provider. More
by firewife472
Employees Worked With
Ken Demarest
