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Norm Reeves Hyundai Superstore - Service Center
Cerritos, CA
801 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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801 Reviews of Norm Reeves Hyundai Superstore - Service Center
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August 22, 2019
Recall Services and Performance Manufacturers Campaign Tim O’Niel was our advisor at Norm Reeve’s in Cerritos, CA. He was pleasant, professional, and courteous. He made our experience at Norm Reeves comfo Tim O’Niel was our advisor at Norm Reeve’s in Cerritos, CA. He was pleasant, professional, and courteous. He made our experience at Norm Reeves comfortable and easy despite they’re very hectic schedule . More
by Honeypuns2
Employees Worked With
Timothy O’Neil
Helpful August 21, 2019
Service appointment Gary the service advisor helped me through out the service appointment. He kept me informed through text on the status of my service and advised me ho Gary the service advisor helped me through out the service appointment. He kept me informed through text on the status of my service and advised me how much the bill would be. Great job Gary. More
by allanjr1
Employees Worked With
Gary
August 21, 2019
Oil Change Everyone is so polite and the waiting lounge was great for a much needed cup of coffee and a little relaxation first thing in the morning. Everyone is so polite and the waiting lounge was great for a much needed cup of coffee and a little relaxation first thing in the morning. More
by Beachmom65
Employees Worked With
Mario Baldivia
August 18, 2019
Customer Service Mr. Tim professional 100% customer service . Every visit is pleasant and I leave with a peace of mind knowing my vehicle is well taken care of. Thank Mr. Tim professional 100% customer service . Every visit is pleasant and I leave with a peace of mind knowing my vehicle is well taken care of. Thank You! More
by Customer Review
Employees Worked With
Tim O’Neil
August 16, 2019
Good communication I liked the text updates and the ability to pay electronically. I've tried 4 different dealers since I bought my car and this is the best. There are 2 I liked the text updates and the ability to pay electronically. I've tried 4 different dealers since I bought my car and this is the best. There are 2 negatives. First, after paying electronically I thought my car would be waiting for me but I waited 20 minutes for them to bring it up. Second after I dropped the car off they called to say nothing would be covered under warranty because they are not a certified Genesis dealer. I had 2 explain to them that my car is a 2016 and it was a Hyundai and he didn't believe me. I told him to speak with someone who knows something. He did and called back to apologize...but how do you not know that? More
by Trodpulse
Employees Worked With
Mario
August 10, 2019
Very honest and helpful friendly Kathelyn was very good. She answered all the questions I needed, she was very knowledgeable and understood everything I was explaining about my car. T Kathelyn was very good. She answered all the questions I needed, she was very knowledgeable and understood everything I was explaining about my car. Thanks Hyundai at Norm Reeves Superstore! More
by Jonny123
Employees Worked With
Kathelyn herrera
November 01, 2018
SAEED NADERI SHOULD BE HELD ACCOUNTABLE FOR HIS ACTIONS Leaving a customer at the store while you go home and not say anything is unacceptable. ACTIONS HAVE CONSEQUENCES! from my experience, you have a poo Leaving a customer at the store while you go home and not say anything is unacceptable. ACTIONS HAVE CONSEQUENCES! from my experience, you have a poor work ethic. I understand you may have tried to help and i do appreciate that. But when your efforts were HONESTLY exhausted, you should have made other arrangements with ME before leaving so i would NOT have had the opportunity to go searching for YOU throughout your entire workplace, including places i should NOT have access to. I work with sensitive information also, so i know all about workplace information security. HOW DARE YOU leave me waiting the way you did. What started as an honest mistake, turned into a more serious matter because YOU CHOSE to avoid, ignore (or i don't know what you were thinking other than you did not care?...) instead of AT LEAST admitting you could do no more and provide closure so that i would not have wasted 3 hours. I would not have been there waiting for you until 10pm only to find out that you had gone home?!!! SERIOUSLY?!! I got there at 7pm, was supposed to just get my key, then go on to have dinner with my family in Brea, then come back when i could have someone who could drive the other car while i bring my car home. No, Instead, i missed dinner, spending time with my whole family together and obviously had to deal with an upset spouse on top of everything, not to mention having to use the borrowed car leaving my mother in law, without transportation for a 2nd day. DO YOU GET IT YET?!! ACTIONS HAVE CONSEQUENCES!! I hope you will learn from your gross error in judgement so you DO NOT do this to anyone else. I had to get help from the Ford sales manager before leaving so that i would know with whom to contact to retrieve my car. - i spoke with Sean (service manager) this morning who does understand what customer service is and did make another arrangement with me to get my car. Needles to say, myself, and anyone i speak with about car shopping, will not likely be considering any business with your Hyundai sales office. Perhaps you don't remember, i did say while you were working on "helping" me get my car, i was going to do some shopping because i plan to replace my one of my vehicles, maybe a Sante Fe, but not anymore from this place or affiliated dealers. - action = consequence. How can i trust a business that employs someone ("a manager no less") that would treat someone with such disrespect? my frustration has only been compounded by the fact i saw so many good reviews but now here i am with a complaint over something that could so easily have been avoided. I was asked what could be done to make it right? (in so many words), but how can you correct time that was lost with family? not to mention on a holiday night? how do you make up for my children not seeing their father to show off their costumes and candy? how about the inconvenience that my mother in law is experiencing without a car to use for a 2nd day? I can easily forgive the car not being available. What i cannot easily forgive, is the blatant lack of customer service i experienced. There is NO excuse for going home while a customer is waiting for you after you said, i will try to get hold of someone, one more time. That was the last thing you said to me Saeed, before disappearing, and at some point after that, probably went home to your waiting family. 11/2 -(update) picked up the car last night from the ford side. The work performed was just for 3 recalls, and everything seemed fine. It would have been nice if the car had been detailed at least since it was there for an additional day, but i was not surprised to find that it was not. I dont know what i would have done if i saw Saeed in person at the time. Honestly all i want is to know why you would do something like that. Truthfully, no excuse, no lie, no politically correct corporate answer. Man to Man, WHY, however bad it may be, the truth can absolve you of your misjudgement in your actions that night. I also want to be assured that you will never, NEVER, do that again. More
by SonataOwner
Employees Worked With
September 06, 2018
Time for service I have had my car for six months now, and it’s time for my service again, and I would like to thank Vito for reminding me, he is the best, thank you V I have had my car for six months now, and it’s time for my service again, and I would like to thank Vito for reminding me, he is the best, thank you Vito, More
by Edahlia :)
Employees Worked With
Vito Beato
November 18, 2017
AMAZING CUSTOMER SERVICE I feel this has been one of the best experience at a dealership. Don't stop finding ways to improve. And do make sure there's coffee in the contai I feel this has been one of the best experience at a dealership. Don't stop finding ways to improve. And do make sure there's coffee in the containers because that makes a difference, too, When the post are empty its not good. No matter how busy. More
by nefgar0
Verified CustomerEmployees Worked With
Other Employees :
Don't recall his name but he was very young and very professional. Not to mention mature and very responsible.
October 27, 2017
I have very bad experience with the dealer!!! I bought my Elantra in Norm Reeves Hyundai Superstore in California, I am very disappointed with my Elantra , I'm disappointed with the service!!! thr I bought my Elantra in Norm Reeves Hyundai Superstore in California, I am very disappointed with my Elantra , I'm disappointed with the service!!! three months after I bought it the pump was broken , they changed it to me only for the second or third time. Then this ?ar was turned off many times in the middle of the freeway !one month ago the battery stopped working! I both a new one for my money, but I have a warranty. On Sunday from the speakers began to emit a loud strange sound , there was a smell of burnt wiring and smoke. after diagnostics at the dealership in the Mission Hills they told that the guarantee will not cover as the original wires are disconnected and some others are connected . They said the dealer where I bought it did something for the car!!! I towed my car to Cerritos where I bought it. After diagnostics they call me and told I have to pay $ 900 for fixing this. I feel cheated!!! I feel crushed!!! I do not recommend buying Hyundai!!! More
by Vitycik79
Employees Worked With
Steve Lee
