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Norm Reeves Hyundai Superstore

Cerritos, CA

4.6
3,319 Reviews

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,319 reviews

November 04, 2023

Ricardo was great to work with. He was very helpful and explained all of the details. More

by superfitstrom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ricardo Romero, Zohaib Saleem
Nov 06, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing these kind words for Ricardo. We are glad to hear that he was helpful and explained everything well. We would appreciate it if you would update your rating to match your glowing review. Thank you!

November 03, 2023

Dealership does not care about your problem if your car is still under warranty cause they will not get paid, they will erase your codes from the check engine and say they were old codes More

by jguerra8119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary , Gerardo Dorantes, Ron Gissinger, Mike De Leon, Bill Stephens, Mike Monji
Nov 06, 2023 -

Norm Reeves Hyundai Superstore responded

We're sorry to hear about your experience, and we take your feedback seriously. Our goal is to provide great service to all customers, regardless of warranty status. We would like to speak with you about your concerns to ensure a better experience in the future. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

November 03, 2023

Professional and caring. Excellent for arranging transportation while the vehicle is in for service, and a nice waiting area if you decide to wait. More

by jaygardner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Almazan
Nov 06, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for your positive feedback! We're glad to hear that you found our team professional and caring. Providing transportation options and a comfortable waiting area is important to us, and we appreciate your recognition. We look forward to serving you again in the future.

November 03, 2023

They are very helpful, prompt and listen to your questions and concerns. I never have to wait too long for my car to be serviced. More

by Sue4usc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary in Service Dept, Bill Stephens
Nov 06, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're pleased to hear that you find our team helpful, prompt, and attentive to your questions and concerns. Your time is valuable, and we strive to provide efficient service. We look forward to serving you again in the future.

November 03, 2023

From the moment I pulled into the service area, someone met me at my car and politely guided me toward the area to sit and wait. It was quiet, clean, and calming with good music playing. They were pleasant More

by gmaldonado00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Nov 06, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for your positive feedback! We're delighted to hear that you had a pleasant and efficient experience at our dealership. Providing a clean and welcoming environment, along with prompt service, is important to us. We look forward to serving you again in the future.

November 03, 2023

Tried to sell me a tire for $100 more than other sellers. Told me that the tire had a slow leak and needed to be replaced when neither was true. More

by Drivers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Nov 06, 2023 -

Norm Reeves Hyundai Superstore responded

We appreciate your feedback, and we're sorry to hear about your experience. Our team takes your concerns seriously, and we aim to provide competitive prices and accurate information. We'd like the opportunity to address this matter with you further. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

November 03, 2023

Juan Gallegos provided great customer service. Juan kept me updated and informed of what my vehicle needed. Thank you! More

by NogueraC1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Juan Gallegos
Nov 06, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your positive experience with Juan Gallegos! We're delighted to hear that he provided great customer service and kept you informed about your vehicle's needs. Your satisfaction is important to us, and we look forward to serving you again in the future.

November 03, 2023

Got my car in 2019 Velostar, The people who work at this dealership are amazing, Every single one of them. Great service all around. More

by uncle.jorge29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike De Leon
Nov 06, 2023 -

Norm Reeves Hyundai Superstore responded

We're thrilled to hear that you had an amazing experience at our dealership when you got your 2019 Velostar! Our team is dedicated to providing great service to our customers, and we appreciate your kind words. If you ever need assistance or have any questions in the future, please don't hesitate to reach out.

October 24, 2023

fast deal and good service, take a good care customer, nice sale person. good knowledge More

by anhton59
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
andy
Oct 25, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're delighted to hear that you had a fast and positive experience with our team. If you ever need assistance in the future, don't hesitate to reach out.

October 23, 2023

Norm Reeves was assigned to me through the Costco Auto Program. Miguel contacted me and provided me with all the information upfront before even stepping into the agency. My dream car, Elantra Blue Hybrid More

by omagabi1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Cormier, Saeed Naderi, Miguel Gonzalez
Oct 25, 2023 -

Norm Reeves Hyundai Superstore responded

Norm Reeves was assigned to me through the Costco Auto Program. Miguel contacted me and provided me with all the information upfront before even stepping into the agency. My dream car, Elantra Blue Hybrid, was waiting for me to go for a test drive upon my arrival. Everything went smoothly and I drove my new car home.

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