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Norm Reeves Hyundai Superstore

Cerritos, CA

4.6
3,319 Reviews

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,319 reviews

November 14, 2023

It’s super friendly. ,staff , helpful in the parts department as well. Not sure I enjoy looking at the salespersons stretched out earlobes. But, very helpful. Still not More

by tom.horan3025
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tannaz
Nov 15, 2023 -

Norm Reeves Hyundai Superstore responded

Tom, thank you for this feedback for our team. We are glad to know our team was friendly and helpful. If we can assist you again with servicing your Hyundai please let us know!

November 14, 2023

Es un buen servicio con un personal muy amable y dispuesto a ayudar así que mi calificación es de muy bueno More

by edgar110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 15, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We truly appreciate your feedback!

November 13, 2023

Person who helped me was excellent! 10 stars! Would recommend, him! Explained everything very clearly, and let me know what was happening upfront, before it was done. More

by alina271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadly, I don’t remember his name.
Nov 15, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for your glowing review! We're delighted to hear that our team member provided you with excellent service and clear communication. We appreciate your recommendation and look forward to assisting you in the future.

November 13, 2023

I ask for a soft credit check and the sale man did a hard. From that point there was noting helpful to me. When I told what I wanted still nothing in the intrest for me. So I am done and not looking no More

by melissamassironi
Workmanship
Recommend Dealer
No
Employees Worked With
Arthur
Nov 15, 2023 -

Norm Reeves Hyundai Superstore responded

Melissa, we're sorry to hear about the issues you encountered while shopping for a vehicle. We understand your frustration and would like to speak with you if you are willing. Please reach out to me Bill Stephens, General Manager at my phone number 562-405-3505 or email at bill.stephens@normreeves.com to discuss this further. Thank you.

November 13, 2023

My car was at the dealership for 8 and a half hours. I wasn't kept updated about my vehicle. Every time I called, i got no response. My spare tire was just thrown in the trunk of my car and not put back More

by aeporter576
Recommend Dealer
No
Employees Worked With
Mary V.
Nov 15, 2023 -

Norm Reeves Hyundai Superstore responded

We're sorry to hear about your extended wait time and communication experience. We appreciate your feedback and are glad to hear that our Service Manager worked to make things right. Your satisfaction is important to us, and we'll strive to improve in these areas.

November 13, 2023

The sales dept, service dept, finance dept and parts dept were all very helpful and knowledgeable. More

by all4hanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Almazan, Gerardo Dorantes, Miguel Gonzalez
Nov 15, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're delighted to hear that our team provided you with excellent service across all departments. Your satisfaction is our top priority, and we look forward to serving you again in the future.

November 11, 2023

very smooth buying experience from tannaz. I will definitely would buy my car again here. More

by dale_mervyn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tannaz,
Nov 13, 2023 -

Norm Reeves Hyundai Superstore responded

We're thrilled to hear about your smooth buying experience with Tannaz and your intention to return for future purchases. Your confidence in our dealership is highly appreciated.

November 11, 2023

Excellent service and a great price on the vehicle I purchased. Lots of extras included in the price. More

by kkereluik
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saeed Naderi, kristen villa
Nov 13, 2023 -

Norm Reeves Hyundai Superstore responded

We're delighted to hear about your satisfaction with the excellent service and great value you received on your vehicle purchase, along with the included extras. Thank you for choosing us and for sharing your positive experience!

November 11, 2023

I want to thank Juan he was amazing! What was said they were going to do it happened. No surprises🫶🏻thank you More

by margaretlegarreta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gallegos
Nov 13, 2023 -

Norm Reeves Hyundai Superstore responded

We're thrilled to hear about your amazing experience with Juan and the fulfillment of our commitments without any surprises. Your gratitude and feedback are greatly appreciated. Thank you for choosing us!

November 10, 2023

Excellent customer service. I felt like a valued guest throughout my visit. Super clean and well appointed customer lounge. More

by lebayan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary from Service
Nov 13, 2023 -

Norm Reeves Hyundai Superstore responded

We're delighted to hear about your experience of excellent customer service and the comfortable, clean environment of our lounge. Thank you for recognizing our efforts to make every guest feel valued during their visit.

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