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Norm Reeves Hyundai Superstore

Cerritos, CA

Overview
Reviews
Vehicles
4.7
3,302 Reviews
Call Dealership (562) 353-4062
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10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,302 reviews

September 14, 2024

Overall, u was quite impressed with the quality of service. My one criticism would be that I had to wait approximately 8-10 minutes for someone from service to take my keys/ check me in. More

by babatu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Report | Print
Sep 16, 2024 -

Norm Reeves Hyundai Superstore responded

We're glad that you had a 5-star experience with our service team. We appreciate your feedback, as it helps us know how we're doing. Thank you, and we hope to see you again at Norm Reeves Hyundai.

September 13, 2024

Juan Gallegos is always friendly and keeps us informed if additional issues need to be discussed. Service was fast and efficient. More

by Mzdidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gallegos
Report | Print
Sep 16, 2024 -

Norm Reeves Hyundai Superstore responded

We appreciate the positive feedback on Juan! This is great to hear, and we look forward to assisting you again in the future. Thank you!

September 12, 2024

Dealer could not track the record of last service and kept asking to pay for service. Also the service technician did not ask for approval after a hour. He asked for an approval after 3 hours. The car More

by Mlatif205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Report | Print
Sep 13, 2024 -

Norm Reeves Hyundai Superstore responded

We apologize for the inconvenience you experienced with your recent service visit. We value your time and would like the opportunity to address this matter directly. Please reach out to me at 562-405-3505 to discuss this further. Thank you. -Bill Stephens, General Manager.

September 12, 2024

This was literally my best experience ever with a dealership. I want to take a moment to send a personal shoutout to Gary Ohnesorgen—man, I can’t stress enough how much I appreciate your confidence a More

by Kirill Telyatnikov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Ohnesorgen
Report | Print
Sep 16, 2024 -

Norm Reeves Hyundai Superstore responded

Thanks, Kirill! We appreciate you leaving this feedback for Gary and our dealership. We hope to help you again in the future.

September 10, 2024

Friendly and knowledgeable staff. They offer free rides home within a certain amount of miles. They looked up my warranty and I unexpectedly received a new tire at no charge! More

by 717Felicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Report | Print
Sep 10, 2024 -

Norm Reeves Hyundai Superstore responded

Felicia, we're glad you were satisfied by your Norm Reeves Hyundai experience. We appreciate your kind feedback and look forward to assisting you again in the future.

September 10, 2024

Quick and easy, Agent was very aware of the issue at hand also very communicative. More

by leana.padilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Juarez
Report | Print
Sep 11, 2024 -

Norm Reeves Hyundai Superstore responded

Hi, Leana. Thank you for rating your recent service experience 5 stars! It helps us know how our team is meeting customers' needs. We appreciate your feedback and are glad to hear that our team was helpful and communicative. Please let us know if we can help with anything else!

September 09, 2024

Very cordial and helpful. Answered all questions and explained all options. They were serious about doing business More

by cash
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo Dorantes, Fred Daymeh
Report | Print
Sep 09, 2024 -

Norm Reeves Hyundai Superstore responded

We're so glad to hear that you had a 5-star experience with our team! We always want to make the process transparent and answer all questions, so it's nice to know that came across. Thank you!

September 07, 2024

It’s a nice place the people there are nice and courteous. I have no problems. More

by mspinkybby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Report | Print
Sep 09, 2024 -

Norm Reeves Hyundai Superstore responded

We always want our team to deliver excellent customer service and are happy to hear that was your experience. Thanks for choosing Norm Reeves Hyundai, and have a great day!

September 07, 2024

Candice R. Was very professional and treated us excellently. We were extremely happy with our visit. More

by Brucebaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Sep 09, 2024 -

Norm Reeves Hyundai Superstore responded

This is great to hear, thank you! We will make sure to pass along your kind feedback to Candice. Please come see us again!

September 07, 2024

Juan is a great service writer representative for Cerrito Hyundai Motors and he should get a Pay increase More

by Tommie.Dirks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Report | Print
Sep 09, 2024 -

Norm Reeves Hyundai Superstore responded

Hi, Tommie. We're very glad to hear you had a 5-star experience with Juan in our service department. We appreciate your recommendation and hope to assist you again in the future.

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