Norm Reeves Hyundai Superstore

I was treated very well and was listen too instead of being told I need this and that. Enrique was so understanding of what was going on with me and my car and did his best in reviewing what could be don being told I need this and that. Enrique was so understanding of what was going on with me and my car and did his best in reviewing what could be done to get my car fixed. They were all so fast in getting the part that was needed and making sure I could have my car back asap. More

Software update recall It was a service visit to update the vehicle software It took 2 hours as promised the vehicle software It took 2 hours as promised More

I feel like I was misled about how much the work was going to cost that needed to be done. I was quoted one price and then it changed at checkout. Also, my car seat had dirt smudged in it. That was not going to cost that needed to be done. I was quoted one price and then it changed at checkout. Also, my car seat had dirt smudged in it. That was not there before I had my car serviced. More

Great customer service. Gary provided excellent customer service. He was professional and kept me updated on my vehicles progress. All our family goes to Gary at Norm Reeves Gary provided excellent customer service. He was professional and kept me updated on my vehicles progress. All our family goes to Gary at Norm Reeves Hyundai for friendly and honest service. More

He gave me a clear understanding of the time frame for the services that were being done. Also kept me informed as the day went on. the services that were being done. Also kept me informed as the day went on. More

Louis was nice and helpful. I was disappointed at how long it took to do two simple updates, an inspection and a whelk balancing (dropped off the car at 10:30am and wasn’t ready I was disappointed at how long it took to do two simple updates, an inspection and a whelk balancing (dropped off the car at 10:30am and wasn’t ready until after 5:30pm. Also, I had asked that the clock be changed to the current time and the car charged but neither of those items were done. More

Fast service easy in and out no issues and the waiting area was easy to work at area was easy to work at More

I received exceptional customer service and was thoroughly informed on the progress of my vehicle. thoroughly informed on the progress of my vehicle. More

Smooth, friendly, timely Intake was smooth easy. Explanation were given before and after cleanly. Waiting room clean and lives beverages Explanation were given before and after cleanly. Waiting room clean and lives beverages More

I brought my car in for the check engine light. The car was knocking and shaking . I didn't have an appointment. I was prepared to have to leave my car. I was happy to be offered a Lyft home, as we The car was knocking and shaking . I didn't have an appointment. I was prepared to have to leave my car. I was happy to be offered a Lyft home, as well as a loaner vehicle later that day after diagnostic test was completed. This took a lot of stress off having a loaner while my car was being repaired. I was also happy to get offered the payment plan for the repairs. My car is running almost like new. Thank you for the extra care you gave her (Grace ...my car) is happy also?? More