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Norm Reeves Hyundai Superstore

Cerritos, CA

4.7
3,302 Reviews

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,302 reviews

September 18, 2024

First of all mention the your service advisor JUAN GALLECO ...he is the most professional, courteous, knowledgeable staff of your service department, very attentive, and caring...he is the best, and More

by Serge
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JUAN Galleco
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

Hello, Serge. We're so happy you had a 5-star service visit with Juan! We'll make sure to share your feedback with him. Thank you!

September 18, 2024

I had a recall the service was super fast and it was really easy to schedule. More

by Sarah1Ch5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Sep 19, 2024 -

Norm Reeves Hyundai Superstore responded

Hi, Sarah. We're glad that you had a positive experience with our service center! We appreciate your rating and hope to assist you again in the future.

September 17, 2024

Candice Roxas is the best! She has provided me with excellent customer service. She has patience and understanding to my needs. Also, she takes time to answer all my questions More

by Yanmaridubon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Justin Lingao
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you so much for the kind words! We're thrilled to hear that Candice provided you with excellent customer service and took the time to address all your questions and concerns. Her patience and understanding are what we strive for with every guest, and it’s great to know she made your experience a positive one. We’ll be sure to pass along your appreciation. If you ever need further assistance, feel free to reach out.

September 17, 2024

Confidant sales staff that was able to give my family what we needed and wanted! More

by Joseph
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saeid Nouri, Tannaz Jalilsood
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for the 5-star rating, Joseph! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!

September 17, 2024

Quit trying to add garbage dealer profit junk like paint protection and KARR alarm systems. Seriously, on a 10k used car-trying to pad every last bit? Sorry the car was most likely a loser for you consid More

by sreavis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Rodriguez
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

Hello, thank you for sharing your feedback. Our goal is always to ensure customers feel confident in their purchase decisions, and we're sorry that you were dissatisfied by your recent experience. If you’d like to discuss your concerns further, please reach out to me directly at 562-405-3505. Thank you. -Bill Stephens, General Manager.

September 17, 2024

Norm Reeves Hyundai is great Ambassador for Hyundai brand. khalid Beshir is on of a kind in sales and customer satisfaction, very patient, knowledgeable and honest, More

by Hany
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Bashir
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing this great feedback with our team! We appreciate your positive rating and look forward to your next visit!

September 17, 2024

Some of the best customer service I’ve ever had. Knowledgeable of the vehicle, listened to what I wanted and was able to make it happen for me. More

by charlineparrott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saeid Nouri, Miguel Gonzalez, Cesar Medina
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

Hello Charline, thanks so much for taking the time to share this awesome 5-star feedback with us! We’re glad to know you had a positive experience and we hope to work with you more in the future!

September 17, 2024

Every time I've taken my vehicle to get serviced they've doone a good job on getting my vehicle back to me as soon as possible. All their representatives i have dealt with have been very respectful friendly More

by ihjr80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Bashir
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

We're so glad to hear that you had a pleasant visit to our service center! Thanks so much for sharing your experience, and we hope to see you again!

September 17, 2024

Caring and worked with me to find the car I was looking for! Highly recommend More

by jessica.tamilio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Last name No , Khalid Bashir, Jalil Bashir
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

Jessica, it was an honor to help you to find the right car. We look forward to assisting you again. We appreciate you and hope you have an amazing ride! Congrats and enjoy!

September 17, 2024

I paid cash, yet the finance/warranty process was way too rushed. He rushed through everything and then I had to make a decision on the dealer warranty then and there. I need time to actually look at it an More

by eriksenko
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jalil Bashir
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

Hi, Erik. We apologize if the process felt rushed and understand how important it is to have time to make decisions during the car-buying process. We never intend for our customers to feel pressured, and we're sorry that your experience didn't meet your expectations. If you'd like to discuss this further, please contact me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

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