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Norm Reeves Hyundai Superstore

Cerritos, CA

4.7
3,302 Reviews

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,302 reviews

September 20, 2024

Both Candice and Louis were great service advisors. They showed courtesy and professionalism in dealing with me. If I ever bring my car back, they would be the reason. The mechanics, on the other ha More

by perry_a_anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Candice Roxas and Louie Ramos
Sep 23, 2024 -

Norm Reeves Hyundai Superstore responded

Hi, Perry. We're pleased to hear that Candice and Louis provided you with excellent service and professionalism. We apologize for the extended wait time and understand your frustration. Rest assured that we always strive for transparent and efficient service. If you need help with anything else or would like to discuss your experience in more depth, please contact me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

September 20, 2024

Great customer service. Mo is the absolute best, provides very detailed information and always very helpful. More

by Ashley.pve@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamad
Sep 23, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you, Ashley! We appreciate the kind words about Mo and our dealership. We're so glad you choose us at Norm Reeves Hyundai and hope to assist you again in the future.

September 20, 2024

The service was excellent. We were looking for a particular model and color and Rigo showed us various options and answered all of the questions we had. Everyone was friendly. More

by 001danbruin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Mendoza; Arthur Ortega
Sep 23, 2024 -

Norm Reeves Hyundai Superstore responded

Hello, we're glad that Rigo was able to get you behind the wheel of the exact model you wanted - and in the perfect color, too! Thank you so much for the 5 star review and enjoy your vehicle.

September 19, 2024

This is my second time buying a Hyundai from this dealership. I was satisfied with the first one, so I came back again. I was able to get a satisfactory deal this time too. More

by johnjyeo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sky Kim
Sep 19, 2024 -

Norm Reeves Hyundai Superstore responded

Congrats on the new Hyundai! We hope you enjoy it. We appreciate your repeat business and look forward to your next visit.

September 19, 2024

Thank you Louis for always taking care of my service. It was great seeing you today. Till next time More

by Piechris2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis. Thank you for your patience
Sep 19, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for rating us today! We appreciate the nice words about Louis and look forward to assisting you again.

September 19, 2024

Excellent service and the staff answered questions And my vehicle was ready at the time that they said it would be ready. I repeat. I really appreciate the service. Thank you have a great day bye. More

by Mccutchenearline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao
Sep 20, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you so much for the kind words! We appreciate your review and excellent star rating. We hope to assist you again!

September 19, 2024

I took my 2017 Hyundai Santa Fe in after a big issue that was handled through my powertrain warranty. When I got the car back, the car felt rough. I took it back in to have it checked and they said it wasn’t More

by hoonkoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Ohnesorgen
Sep 20, 2024 -

Norm Reeves Hyundai Superstore responded

I am sorry to see that we did not meet your expectations. We strive to provide an exceptional experience for all our customers in every department. We would like to learn more about your experience in hopes of earning a 5-star review during your next visit. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

September 19, 2024

Oil consumption issue 2020 Santa Fe well documented to the vehicle multiple visists no loaner. Charged for an oil change before factory interval . Low oil light came on in May within tge factory oil chang More

by Catherineyoungermanrealstate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Candace roxas, Hemanshu. Bagga
Sep 20, 2024 -

Norm Reeves Hyundai Superstore responded

Hi, Catherine. Thank you for taking the time to share your experience. We'd like to investigate this further to ensure your concerns are properly addressed. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

September 18, 2024

SCAM! !! LIERS!! FRAUD THEY PUSH YOU TO SIGN A PAPER WITH DECEIVING AND WRONG INFORMATION More

by bin7012001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Rodriguez
Sep 19, 2024 -

Norm Reeves Hyundai Superstore responded

We're concerned by your feedback, as this does not sound like the kind of customer experience we deliver at Norm Reeves Hyundai. I can assure you that we do not find the type of behavior you describe acceptable. I'd like to discuss this situation with you further. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

September 18, 2024

Thanks to Mike Monji to help me get my purchase finished within couple of hours. :-) More

by motthadjiev
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Monji
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

Our goal is to ensure all customers have 5-star experiences at Norm Reeves Hyundai, and we're thrilled to hear this was the case for you. Congrats on your purchase!

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