Norm Reeves Hyundai Superstore

Having previously been with Infiniti, I was prepared to lower my expectations when it came to the level of customer service I should expect from Hyundai. Thus far, I've been very pleasantly surprised by t lower my expectations when it came to the level of customer service I should expect from Hyundai. Thus far, I've been very pleasantly surprised by the service I've received from their sales managers and service manager. Very friendly, respectful and believable when they tell you they appreciate my business. It's clear that Cerritos Hyundai is doing a great job in turning around the sub-par reputation that Hyundai once had. I'd happily recommend them to anyone in the market for a car. More

My Experience with Ricky Peters was exceptional. He was fast efficient, pleasant and most of all knowledgeable about the car and all of its features and operation. fast efficient, pleasant and most of all knowledgeable about the car and all of its features and operation. More

Most visits to car dealerships take about 3 hours, and sometimes even when you don't buy a car. Everything here was quick, fast, easy, and understandable. The service was amazing and the people were sup sometimes even when you don't buy a car. Everything here was quick, fast, easy, and understandable. The service was amazing and the people were super friendly. Javed Rasheed set up the deal quick, Jon Haidar was very thorough with the car run-through and explanations, and Kevin Lee was fast with the paperwork. All were very friendly and easygoing as well. All in all, I was more than satisfied with the whole experience. Not to mention I got an amazing car out of it!! More

Ricardo and Javed were so helpful and nice! There excellent customer service made our visit enjoyable. They gave us roses and a Starbucks gift card before they had even made the sale. Just so that if excellent customer service made our visit enjoyable. They gave us roses and a Starbucks gift card before they had even made the sale. Just so that if we did not walk away with a car, we still had a positive experience. I did buy my first new car from Cerritos Hyundai! I love my new Elantra! I was given a fair price and I am very satisfied with my purchase. I would definitely recommend this dealership for anyone looking to buy. More

Ive been to several different dealers and have been harrassed by all the sales people but Cerritos hyundai was different. I pulled in and was greeted by Jorge. He asked a few questions about what i wan harrassed by all the sales people but Cerritos hyundai was different. I pulled in and was greeted by Jorge. He asked a few questions about what i wanted and said he had what i was looking for. I told him i didnt want to waste his time and that i wasnt buying that day and he said " it doesnt matter car buying is a big deal so i should take my time " i looked around and asked questions that he new all the asnwers too. Long story short there was no negotiation. The managers gave me an amazing deal on my sonata and the finance guy was the funniest guy ever. Being the first time buying a new car i felt that it was way too easy but they made me realize that is the way its supposed to be. I have already recommended this dealer to all my family and friends and my girlfriend went and bought a car as well. Thanks so much Cerritos Hyundai More

From just leaving one message for Ricky Peters he got back to me very promptley. I had explained that I was going to buy a new 5.0 genisis from one of his competitors but before I did I hadn't seen an r back to me very promptley. I had explained that I was going to buy a new 5.0 genisis from one of his competitors but before I did I hadn't seen an r spec. He stated that he had one and then told me about the differences. After findig out that they did not come in white or a light color interior I stated that I think I will Just stay loyal to the original dealer. Their price was more than fair. I further explained that even if his price was a few dollars less per month on the 36 month lease Iprobably won't change my mind . He told me that he would at lease like a chance at my business and explained that he had some special CD' for a gift for me. When I reiterated I would probably still be going with my original dealer he texeted me back and said no matter who I buy from that he would still like to give me the gift. He got back to me shortly with a $792 savings. I'm loyal , but I do like money ! I called and spoke to the original sales person at Harbor and he stated that they probably didn't have the car instock and the price quoted was impossible. At 9:30 am on wednsday morning I was done within an hour, paperwork and all. Ricky then spent almost 2 hours with me to show me how to work all of the functions and the DVD AND CD gift were great. I've been in the auto industry 42 years and would give him an E rating for excellance and professionalism. also your finance director was great an showed great professional courtesy do to the fact that he knew that I had been and sill am in the business for many years. Thank you Ricky, your sales manager that I never had the pleasure of meeting and your finance director. An excellant experiance. Looking forward to see how your service department is. Regards; Bob Price, a happy new owner. More

What a great experience buying my hard-to-find 2013 Genesis Coupe! I live in San Diego and wanted to purchase the 2.0T Premium in Circuit Silver. The problem? San Diego dealers have no inventory -- no Genesis Coupe! I live in San Diego and wanted to purchase the 2.0T Premium in Circuit Silver. The problem? San Diego dealers have no inventory -- no cars and no timeline for getting this model. After searching the Internet, I found two silvers, one at WIN Hyundai in El Monte and one at Cerritos Hyundai, which is much closer. All it took was a single phone call to Cerritos answered by super salesperson Jon Haidar. We did the lease deal by phone the night before and the rest is history. The numbers were well below two deals I worked out with San Diego dealers (and they still had to find a car!). Naturally -- based on Yelp reviews -- I was skeptical that the deal was the real thing and worried that the numbers would change once I drove 100 mi. to Cerritos. But what a nice surprise. By the time I arrived, Jon already had prepped the car and pre-populated my lease application with information I gave him on the drive up. A quick signature to run my credit and out popped the paperwork for my signature. The deal was real and I was one happy car buyer. No BS. Just a good old-fashioned bargain that is easly one of the top two car buying experiences of my life (I'm 58). I knew what a great lease price was on this car and Cerritos Hyunadi delivered. Also thanks to sales manager David Rosas who didn't screw around with me once I arrived. The price I was quoted by phone was the price I paid! I think this dealership respects people who do their homework and know what they want. I got a great deal. No BS. Just the real deal. More

it was the best car buying experience had in a long time i would never buy a hyundai from anybody else than javed and his sales assoc jorge i will come back again and again to cerritos hyundai long as javed i would never buy a hyundai from anybody else than javed and his sales assoc jorge i will come back again and again to cerritos hyundai long as javed is GM if not i will find another dearler to buy from thank you ismael mendoza More

I'm very satisfy with the customer service offered by Hyundai in Cerritos. My car was a difficult to get a hold of but Ricky helped in making sure I get the car I want. He called me everyday to keep me u Hyundai in Cerritos. My car was a difficult to get a hold of but Ricky helped in making sure I get the car I want. He called me everyday to keep me updated on the status of my car and it's arrival. Thank you Ricky. I'm a very very happy customer. More

We had a very bad experience at Keyes Hyundai (Van Nuys). Their salesman would only focus on the monthly sales price and would not tell us the price of the car until the final papers were drawn up. Althoug Their salesman would only focus on the monthly sales price and would not tell us the price of the car until the final papers were drawn up. Although they "reduced" the monthly price by about $50, the car's base price had only been reduced about $500 -- clearly they were being dishonest with the price amount before/after negotiations. Cerritos Hyundai was the complete opposite experience. We were in and out of the dealer in about an hour, the terms of purchase were negotiated via email a day or two before, and the price/terms agreed to by email were the price/terms waiting for us at the dealer. No hidden fees/costs. No bate-and-switch. Nothing but courtesy, friendliness, and respect from Cerritos Hyundai. I would strongly suggest that anyone interested in buying a Hyundai go and visit Cerritos Hyundai rather than one of the bigger dealers, like Keyes, who clearly didn't want to work with us because they sell plenty of cars. We saved about $2,000 by buying with Cerritos, and the irony is that the car we purchased from Cerritos was transferred from Keyes for us... we in essence bought the same car at another dealer for significantly less. Great buying experience with Cerritos. More