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Norm Reeves Hyundai Superstore

Cerritos, CA

4.7
3,303 Reviews

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,303 reviews

March 28, 2024

I was very happy with the service I've received this time, except I was told that engin filter should be replaced and I paid for it. How is it got so dirty with 14,000 miles driveing in 18 months? More

by HABARAGIHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Javor
Mar 28, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your feedback. We appreciate your business and apologize for any inconvenience. Our team will review your concerns to ensure the best service moving forward.

March 27, 2024

It was a very good experience. They went above and beyond to help my situation. More

by jderhov
Recommend Dealer
Yes
Employees Worked With
Moe
Mar 28, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your positive experience with us! We're thrilled to hear that we could exceed your expectations and assist you. We appreciate your support and look forward to serving you again in the future.

March 27, 2024

Out salesperson was very professional and went out of his way to get us into a vehicle that both met our needs and within budget. We are a repeat customer of Norm Reeves Hyundai and will return for any futu More

by Kory
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arthur Ortega
Mar 28, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for choosing Norm Reeves Hyundai again! We're thrilled to hear our salesperson provided you with a professional and accommodating experience. Looking forward to serving you for all your future vehicle needs!

March 26, 2024

Quick and easy. The whole car buying experience was flawless. It was quick and easy without much of a struggle. More

by baicksm333
Recommend Dealer
Yes
Employees Worked With
Valerie Upramai, Valerie Upramai
Oct 25, 2024 -

Norm Reeves Hyundai Superstore responded

Congratulations on your new Hyundai, baicksm333! We're pleased that it went so smoothly with the help of Valerie. Please let us know what else we can do for you. Thank you! Bill Stephens, General Manager

March 25, 2024

We purchased all 3 cars with the assistance of Mustafa. Excellent customer service. Excellent knowledge of vehicle. He made the process seemless. If you want to friendly, informative, polite sales person More

by solareclispse16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mustafa Eldiven
Mar 26, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for choosing our dealership! We're delighted to hear about your positive experience with Mustafa. We strive to provide exceptional service to all our customers, and we're thrilled that he made your car-buying process seamless. We appreciate your feedback and look forward to serving you again in the future.

March 25, 2024

Excellent Customer Service On time service delivery and free vehicle wash service offered Future reminder More

by Sam S
Recommend Dealer
Yes
Mar 26, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your positive experience with us! We're delighted to hear that you appreciated our customer service and complimentary vehicle wash. We look forward to serving you again in the future.

March 25, 2024

This dealership is absolute trash. While The buying experience itself was fairly easy, I found out later that they didn't do any of the recalls on it before I picked it up. Blue link w More

by Dwolf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bill Stephens, Cesar Medina
Mar 26, 2024 -

Norm Reeves Hyundai Superstore responded

We're sorry to hear about your experience. We strive to address all concerns promptly and will look into this matter immediately. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

March 25, 2024

Great Service. .. This is my 3rd Car transaction and I am satisfied with the service... More

by larryjdennis
Recommend Dealer
Yes
Employees Worked With
Saeed Naderi, Saeed Naderi
Jul 09, 2024 -

Norm Reeves Hyundai Superstore responded

I appreciate your loyalty, Larry! Congratulations on car #3, and I wish you well with it. Please let me know what else we can do for you. Thank you! Bill Stephens, General Manager

March 24, 2024

Good but taking four hours to close a cash deal is excessive, work on that More

by elpdaddyde3
Recommend Dealer
Yes
Employees Worked With
Rigo Mendoza
Oct 25, 2024 -

Norm Reeves Hyundai Superstore responded

We appreciate your feedback, elpdaddyde3, and will look into the delays in closing your deal for your used Hyundai. Thank you for letting us know, and we congratulate you on your car! Hope to see you in the future! Bill Stephens, General Manager

March 24, 2024

From start to finish everyone at the dealership was polite and friendly. Our needs and wants were listened to attentively and all our questions were answered. We would shop here again. More

by r_suarez
Recommend Dealer
Yes
Employees Worked With
Jalil Bashir, Jalil Bashir
Jul 09, 2024 -

Norm Reeves Hyundai Superstore responded

I'm thrilled that our dealership made you feel welcome and comfortable, r_suarez! I want all our customers to get the treatment that they deserve. Congratulations on your new Hyundai, and I hope to see you next time! Thank you! Bill Stephens, General Manager

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