Norm Reeves Hyundai Superstore

Unexpected fees Overall our experiece was good until it was time to return our leased car. Car salesmen are nice but at the end of the day it is all about a sale. The Overall our experiece was good until it was time to return our leased car. Car salesmen are nice but at the end of the day it is all about a sale. They seem to forget to let you know about fees that you will have to pay at the end of your lease. They will tell you that at the end of your lease if you choose not to buy the car that it is fine just turn it in. At no time were my husband and I told about a disposition fee, we turned in our car June 1st then June 20th receive a $400.00 bill, apparently every lease has this disposition fee and every state has a different amount that will be due at the end of your lease. So thanks Cerritos Hyundai for being honest to your customer at the time of your sale I guess the bottom line is the money in your salespersons pockets screw the customer. By the way it is my understanding as well that it is also State law that you as a dealership, you ARE suppose to make the customer aware of this fee. Its funny how I call your customer service department and they are aware that you are to make the customer aware but your sales persons are not aware. What happend to doing whats right, again at the end of the day your salespeople care only about their sleezy sale. Thanks a lot!!! Stephens Family More

MADE MY SHOPPING EXPERIENCE GREAT All i just want to say is that we love this dealership and the people managing and working for this establishment........MY family experience was so g All i just want to say is that we love this dealership and the people managing and working for this establishment........MY family experience was so great here that we bought 4 CARS here in less than 6 months......We bought my elantra, my fathers Sonatra,my wifes Tuscon and my mom Tuscon here.....Manuel Vazquez aka MANNY was our salesperson....he has made our experience better each time we bought our cars...he not only makes us feel like customers but also family members.....and that is hard to find in a DEALERSHIP because some only look for selling...but cerritos hyundai makes you feel like family....i recommend them everytime someone will look for a car.......the managers and workers are great.......they are our family now.....we live in murrieta,ca but we dont care driving over an hour just to see them...so anyone wanting to buy a car or get their car service i recommend CERRITOS HYUNDAI........AND ALSO MANUEL VAZQUEZ AKA MANNY AS A SALESPERSON....TRUSTWORTHY,FRIENDLY AND MOST OF ALL PROFESSIONAL. More

BEST CAR BUYING EXPERIENCE EVER! I never like going to the dealer, I usually get the "she's a girl & doesn't have a clue" treatment, sitting there for hours, no one talking to me, tel I never like going to the dealer, I usually get the "she's a girl & doesn't have a clue" treatment, sitting there for hours, no one talking to me, telling me what's going on. This time was different. I had researched some cars online for about 2 weeks, narrowed it down to 2 types of cars & went on the hunt. I did most of my research online, comparing this to that, was looking for a reasonable priced car, that fit my personality & was great on gas. I was contacted by the internet sales manager David Aguilar & went to meet him & take a test drive. David was so awesome! He took time to explain everything, the difference in the cars, price, we went driving around & he really knew about the car. I wasn't planning on buying the car that day as I was in an accident & was waiting for the insurance to settle so I explained it to him & said I will be back. I didn't get any phone calls or emails bugging the crap out of me, begging me to come back, which I completely appreciate it. I think that is what made my final decision, as there are many other dealers calling & emailing me constantly that I have asked them to stop contacting me & they won't stop, completely annoying! I will never do business w/ any of those people! I do not want to be pressured into anything, when I am ready I will do what I need to do. I came back a couple of days later just to pick up a Purchase Order for the bank, long story, regardless, I was there for a while & we were talking about price & how I could do it w/ no money down (another long story) & there was an APR war between them & the Credit Union & I won for sure. David took time to tell me all the options, talk to my loan manager at the bank, gave me some frozen water ;) (a little joke). I decided ok maybe I can swing this so I talked to the finance manager Kevin Lee & he was very helpful & had a lot of information, he also threw a highlighter at me, (another little joke) :). All was good & I ended up going home w/ a brand new red Elantra. I have never met a car dealer that knew every inch of the car, he helped me set up the XM radio, the bluetooth feature w/ my phone, adjusted my car seat, showed me every knob & switch in the car, pulled down the back seats, showed me the engine & where everything was, opened the trunk & showed me the emergency flat tire fix it thingy, so much knowledge & he took the time to do this, I have never in my life had anyone do this w/ me! I LOVE THAT! After I was done w/ Kevin, David had this presentation w/ all the manuals set up. It was cool, he went through the manual to tell me when to service the car, how the XM works, roadside assistance, warranty etc. Really thorough! When he was telling me about the roadside assistance I asked what can they do & he said pretty much anything (unlike AAA, which I'm gonna dump like a hot potato) & I said, "will they drive me home when I'm drunK" he jokingly said no, call me I will! Ha, ha too funny. What a great guy! He took me to the service dept. I met the Service Manager Chris Lopez, they told me where to bring my car, how long it would take for an oil change, how much it would cost. David gave me a tour around the whole place including the store, introduced me to everyone & told me to call the head boss to tell him my story (I'm wokring on that). I have never had anyone do that for me before! In conclusion, it was the best experience I have ever had a dealer & I have been to many, Chevy, Pontiac, Carmax, Ford, Kia & NONE of them compare to Hyundai Cerritos. I love my car! They have called me for a follow up to make sure I love my car, who does that? Hyundai Yesseritos! More

Best Car Buying Experience Ever Nobody likes to go to the dealers, sit there for hours. Getting a new car is such a stress. We have had our share of visits to dealers and this one by Nobody likes to go to the dealers, sit there for hours. Getting a new car is such a stress. We have had our share of visits to dealers and this one by far was the best. I told them exactly what we need, and what we wanted and they went straight to work. Really made us feel comfortable from the beginning. We were in and out. These guys know exactly what they are doing. Manuel Vazquez was very helpful and knew exactly what he has talking about, and understood us from the beginning. Then David Rosas was able to help us get the deal done. Great team, and for the first time we felt like we were on the same team. I would definitely recommend this dealer, especially these two guys to friends and family. As a matter a fact, I will definitely be back here for my next car. Love the overall Hyundai experience, and these guys just brought it all together. Thanks again Manuel and David, we love the car. More

Amazing First Experience! My mother and I were looking to buy our first new car. We heard things about how some salespeople can be "manipulative", and, frankly, we were a b My mother and I were looking to buy our first new car. We heard things about how some salespeople can be "manipulative", and, frankly, we were a bit scared. My aunt and uncle accompanied us (they have bought many cars) but we were still somewhat intimidated. Our first stop was at Cerritos Hyundai. We were greeted by Manuel who didn't seem very intimidating and he showed us a couple of cars. Both my mother and I fell in love with the Elantra, but instead of trying to push us to buy the car, Manuel told us to visit the other dealerships to make sure the car was exactly what we were looking for. We took his advice and went to KIA, and Mazda. We were impressed with the cars but the salespeople were trying to rush us into a decision and frankly we liked the Elantra more than we did the other cars. So we returned with Manuel and decided to go for the Elantra. He took us to look for the exact model/color we wanted and we went back to the offices to start the paperwork. I thought we would be sitting in the office for hours, but Manuel worked quickly and, in a total of about 1 hour, the paperwork had been finished, we had bargained a little with the Sales Manager to get a really great deal, and we had a new car. We were very surprised by how quick things got sorted out. We also liked that Manuel involved us (specifically me) in the whole process of getting the car from the lot, filling her up, and taking the car to be washed. It was an amazing first experience, and I learned quite a lot! If you are looking to buy a new car you should DEFINETELY check out Cerritos Hyundai, and ask for Manuel. He will show you all the great cars they have and he'll hook you up with a great deal on whichever car you like. I promise that the only problem you WILL have is choosing what color you want your new Hyundai to be. More

buy a 2014 Elantra GT Unexpected to have that amazing car buying experience with Vito Beato. He is a very professional, honest and friendly. I didn't buy a car from him ri Unexpected to have that amazing car buying experience with Vito Beato. He is a very professional, honest and friendly. I didn't buy a car from him right away. He called me to follow up with the car I like after a few days while I decided to buy it from another dealer. He helped me to make a good deal and smoothly go through the whole process. Now he is my friend on Facebook. More

Sales We received excellent customer service when we went looking to purchase a car for our son. Vito was very professional and personable at the same. He w We received excellent customer service when we went looking to purchase a car for our son. Vito was very professional and personable at the same. He was knowledgeable about the cars we test drove and amswered all our questions. We really liked that he wasn't a typical pushy salesman. Unfortunately, we weren't able to negotiate a price that met our budget .. but we did appreciate the wonderful service! We would definitely recommend seeing Vito if you plan to visit Cerritos Hyundai! Thanks Vito ;) More

Best New Car Experience Hello, I want to express my appreciation to everyone at Cerritos Hyundai. My husband and I both felt well taken care of. We learned a lot of grea Hello, I want to express my appreciation to everyone at Cerritos Hyundai. My husband and I both felt well taken care of. We learned a lot of great detail about their cars that we never knew about. I want to give Ricky and staff credit for professionalism, patients, non pressure experience. Their customer service is outstanding and if felt like we were shopping with friends. Thank you for the wonderful experience we had buying a new car. We love our Hyundai Elantra and the low maintenance like an oil change once a year... Wow! Thank you Ricky and Staff for all your help! Best regards to all of you. More

Excellent Service! Great Experience Richard Kang is the absolute best. You can tell he does not look at you as easy money but truly values you as a customer and tries to get you the car Richard Kang is the absolute best. You can tell he does not look at you as easy money but truly values you as a customer and tries to get you the car that you want at the best value you can find. The whole experience of working with Richard and Javed was pleasant and smooth. This is my first car purchase and I could not have asked for an easier experience. They seriously provided excellent service and care. Would recommend Richard to any of my friends and family. More

Amazing! Alex Fuller is amazing! He made leasing my 2014 Elantra a pleasant experience. Thanks to Alex and his boss, Javed Rasheed, I got a fantastic deal! Alex Fuller is amazing! He made leasing my 2014 Elantra a pleasant experience. Thanks to Alex and his boss, Javed Rasheed, I got a fantastic deal! More