Norm Reeves Hyundai Superstore

Should have been quick & Easy, took too long, bad tactics. I came to this dealership because they said they could get me a 2015 Sonata with Popular Package in grey/silver. We showed up and they started showing I came to this dealership because they said they could get me a 2015 Sonata with Popular Package in grey/silver. We showed up and they started showing us the 2016 base model saying they could get it to be a very close price and APR. They made us wait over 3 hours when we came in and knew exactly what we wanted and ended up with a base model Sonata. They gave us plenty of excuses about the wait. All we wanted was the Sonata at the best price. After waiting so long to finally sign the paperwork, we see that they did not get us the APR we thought we were getting (2-800+ credit scores) the car was more expensive than we were expecting. I feel that through waiting and pressure we agreed to a deal we would not have otherwise agreed to. It is too bad that I feel I cannot trust this dealership to be straightforward, honest and work to get the best deal possible. I feel like they could have made us a long-time customer since Norm Reeves owns many dealerships and we still need another car soon. But through what I felt were a bit underhanded car dealer tactics of delaying us, making us wait, and getting us tired of the experience, we agreed to a deal that was not as good as it should have been. We came in and knew exactly what we wanted, we called in advance and was promised the vehicle. Instead, we paid several thousand more dollars, got a higher rate. I don't why they would risk a long-term relationship for one car deal. It seems dumb when you have a married couple mid 30s professionals that would like to just have a single dealer or dealer chain they can trust and rely on. (As for the vehicle, we do like the vehicle, we wanted a Sonata after doing a lot of our own research, we came here looking to get a deal done on the vehicle, I just don't like how it all happened. We were ready to pay the $18-$19,000 offer we saw advertised at the advertised APR of 1.9. Hard not to feel taken a little bit paying several thousand more, and a higher rate (2.9%). Good job for the dealership I guess More

Great We were serviced by Vito Beato which gave us a great deal and very good service. Will recommend to ask for him, very patience and very good knowledge We were serviced by Vito Beato which gave us a great deal and very good service. Will recommend to ask for him, very patience and very good knowledge More

Fast easy Mr. Richard Kang helped me pick and buy my new car in less than 2 hours! He worked fast and was very friendly. Highly recommend him! Mr. Richard Kang helped me pick and buy my new car in less than 2 hours! He worked fast and was very friendly. Highly recommend him! More

Great Experience! I purchased my first vehicle and I'm extremely happy! The staff was very helpful and provided me with a car that fit my needs and price range perfectl I purchased my first vehicle and I'm extremely happy! The staff was very helpful and provided me with a car that fit my needs and price range perfectly. Everyone was quick, efficient and knowledgeable, which made the experience extremely easy. I definitely recommend this dealership and would ask for Frank Martins, he was great! I absolutely love my Sonata Turbo! More

"Excellent Service!" This was my first experience with a Hyundai dealership and I must say it was a very pleasant one! Upon arrival I was greeted by Alex Fuller with a war This was my first experience with a Hyundai dealership and I must say it was a very pleasant one! Upon arrival I was greeted by Alex Fuller with a warm handshake and a great big friendly smile. I was a little nervous at first because it was my first time car shopping alone, but after a few minutes I was completely at ease with Alex. I told him what I wanted and what my price range was and he was able to work his magic with his General sales manager Javed Rasheed to get me the price and low monthly payment I wanted. Alex was extremely knowledgeable and answered all my questions with ease . Everyone there was as friendly and helpful as he was. I was quite impressed with the entire experience. and will definitely recommend Norm Reeves Hyundai to friends and family! More

3rd times the charm I have come back for my third Hyundai. To be honest the service has been excellent every time, I get great deals and and the best sales rep Veto Beato I have come back for my third Hyundai. To be honest the service has been excellent every time, I get great deals and and the best sales rep Veto Beato. Being in sales myself the detail and attention he gives to his customers is a rare find. More

Terrific Experience Marcus Futch, the person who helped me get a lease in a 2016 Hyundai Elantra, was absolutely great. I really couldn't have had a better experience. I Marcus Futch, the person who helped me get a lease in a 2016 Hyundai Elantra, was absolutely great. I really couldn't have had a better experience. I don't have much knowledge of doing business like that, but Marcus wasn't shady and answered all of my questions. He had great knowledge of what he was doing. I really appreciate his help and the help of the managers at the dealership. I couldn't have had a better experience. It was my first car buying experience and I will definitely go back and recommended Norm Reeves Hyundai to other potential customers. More

Wonderful Just wonderful. Staff was knowledgable, attentive, professional, and really bowed they cared. Will definitely come here for maintenance, like I have b Just wonderful. Staff was knowledgable, attentive, professional, and really bowed they cared. Will definitely come here for maintenance, like I have before with my previous Santa Fe. More

No haggle. It was an easy purchase. Alex was straight forward and honest with my wife and I. We went to compare a Kia and Alex did not try to stop us nor did h It was an easy purchase. Alex was straight forward and honest with my wife and I. We went to compare a Kia and Alex did not try to stop us nor did he make derogatory comments about kia. This was one of the reasons why we came back and finalized our purchase with Norm Reeves Hyundai. More

Best Car Purchasing Experience I discussed purchasing previous to showing up to the dealership and reached a price that I was happy to pay. I was in and out in no time with the car I discussed purchasing previous to showing up to the dealership and reached a price that I was happy to pay. I was in and out in no time with the car I wanted. This was my first time purchasing a car and I was told nothing, but horrible stories on how aggressive car salesmen were. I did not get any aggressiveness from this dealership. If you are purchasing a Hyundai I would definitely recommend asking for Alex Fuller. The most genuine guy you will ever meet and he wants nothing but the best for you. More