Norm Reeves Hyundai Superstore

The Azera service saga Although we love our Azera I would not recommend this dealership to anyone. We have had the worst service possible for relatively simple stuff. The se Although we love our Azera I would not recommend this dealership to anyone. We have had the worst service possible for relatively simple stuff. The service team has no follow through, and the manager Katherine does nothing to accommodate a bad situation. We took our Azera in about two months ago for a bad battery. It took 3 days to fix, no loaner was offered and rather than to figure out why a two year old battery died they were worried about charging us for the battery and fuel injection service. Immediately the car ran worse than when we took it in. None of the electrical options worked, bake up camera was broke, could not change channels on the radio etc. The whole infotainment system was malfunctioned. We called Katherine explaining the issue. First thing out of her mouth was the radio is out of warranty (41k miles) and I had to wait till Wednesday or Thursday to bring it in. Keep in mind it worked fine before they serviced the car. Again no loaner offered. We dropped the car of on Sunday afternoon, filled out the form and waited. We were called by a Howie Vu on Monday that our car was going to be ready on Tuesday. No we found out what's wrong, here is the game plan nothing. I called Tuesday several times, Howie had the day off so I called Katherine nothing. I called Wednesday, nothing. Katherine called back but explained our car needed parts and it was going to be a week before we get it back. Said she would get us a loaner once it arrived. Thursday after several calls we find out the parts were in and they would reach out. Katherine said a loaner was due back anytime ( we believe this car does not exist). Keep in mind we were never told what was wrong nor did we ok the repair, most times they tell you what they are doing first, just common sense. Thursday we did find out it's a valve in the exhaust, they are going to fix it and we would be called on Friday. No call Friday or Saturday. Today we had to call repeatedly to get ahold of someone. Howie said the parts were in and we will get the car back tomorrow. I've worked in this industry and understand the process. I also know people get busy and things happen. We are probably the easiest people to work with, we just wanted to know why a luxury 40k$ was having so many issues. No one knows, no accommodation no nothing. We also bought the extended warranty on the car for the electrical components up to 75k, they simply have no clue what they were doing. I would have taken it somewhere else, but the car was fine ( like perfect ) then we went out to start one morning and had to have it towed in. Since we got the car back it was worse and stuff that worked fine now didn't. I figured I'd give them a chance to fix it. Worst mistake I've made in car service. We've owned a lot of cars, many service calls, this one takes the cake for the worst we have ever had. And we still don't know if it will be ready tomorrow and if it will work. The car is great. But beware, service here is terrible, beyond terrible. I am writing letters to the Gm at the dealership and my sister in law works for Hyundai and we are taking it to the dealer services as well. Sorry for the long review, there was a lot more to it but I'd be writing until next week. Regards Robert and Canden Schultz Disappointed Hyundai owners. They did call today and let us know our car is ready. We got offered a keychain or coffee cup for our trouble. You can't make this stuff up. More

Make sure of what you NEED!, they just want to sell Cars! Took a long time waiting for financing, not to many financing options, to short of test drive, had to go where they wanted you to go, not a very large Took a long time waiting for financing, not to many financing options, to short of test drive, had to go where they wanted you to go, not a very large inventory, to pushy to sell what's on the lot, not telling what other options are available on the car, or similar cars available close to the price or a better car for a few dollars more! More