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Norm Reeves Hyundai Superstore
Cerritos, CA
3,297 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,297 reviews
September 29, 2016
Great first buying experience. First walking onto the dealership we felt freedom to look at all the options of cars available without feeling pressured right off the bat. A gentleme First walking onto the dealership we felt freedom to look at all the options of cars available without feeling pressured right off the bat. A gentlemen who approached us im sorry I cant remember his name but it was his first day on the job and helped us throughout the whole process. Great guy. Thanks again guys. Will be a long time customer. More
by a.torreblanca89
Verified CustomerEmployees Worked With
Saeed Naderi
September 29, 2016
Customer review Based on my experience with this dealership I was very happy and ratified with the whole transaction from start to finish. Thank you, Eileen Delgad Based on my experience with this dealership I was very happy and ratified with the whole transaction from start to finish. Thank you, Eileen Delgado More
by eileendelgado6
Employees Worked With
Guadalupe Chavarria
September 29, 2016
Unsatisfied Dealer is taking easy way out and I'm not happy so I'll do what I need to til I am plan and simple so we shall see where it goes Dealer is taking easy way out and I'm not happy so I'll do what I need to til I am plan and simple so we shall see where it goes More
by jeremy_clifton2000
Employees Worked With
Alex Fuller, Kyle Stanfield, Saeed Naderi
September 28, 2016
Good Don't understand this question, but if it refers to my experience with the dealership it has always been great all around. I have recommended it to my Don't understand this question, but if it refers to my experience with the dealership it has always been great all around. I have recommended it to my friends. More
by aheidke
Employees Worked With
Ryan Quismorio
September 27, 2016
Fantastic customer service Norm Reeves Hyundai has found that customer service sweet spot: they are helpful, knowledgeable, and enthusiastic without being pushy or aggressive. I Norm Reeves Hyundai has found that customer service sweet spot: they are helpful, knowledgeable, and enthusiastic without being pushy or aggressive. I knew what I wanted walking in and had my every need met, without ever feeling like anyone was trying to upsell me or get me to buy extra things I didn't need. And even though it was busy, I never felt rushed, and everyone I dealt with at every phase was courteous and thorough. There really was a team approach to helping the customers, and as a result I felt taken care of on every level. And I absolutely LOVE my beautiful Sonata. Thanks so much, Ricardo! More
by laurabella
Employees Worked With
Ricardo Romero
September 25, 2016
Hyundai Sonata Sonny helped us to purchase the car without pain. He is knowledgeable about the car. Answer all questions we need to know. He is very polite, Sonny helped us to purchase the car without pain. He is knowledgeable about the car. Answer all questions we need to know. He is very polite, well dressed , not pushy and professional. He made us felt welcome at the dealership. More
by kimmienpham
Employees Worked With
sonny nguyen
September 24, 2016
Looking for a great deal My salesperson was Vito, he was very helpful and new his product. I felt at ease not being pressured to buy. I ended up at Norm Reeves Hyundai after My salesperson was Vito, he was very helpful and new his product. I felt at ease not being pressured to buy. I ended up at Norm Reeves Hyundai after much research., I felt I got the best deal here. Facility very clean, all staff was very friendly. I'm glad I came here. I would come here again and definitely recommend to my family and friends. More
by Imsanch98
Employees Worked With
Vito Beato
September 24, 2016
2017 Hyundai Sonata Lease Alex was courteous and professional. He helped us feel comfortable and informed throughout the whole process. Would definitely recommend anyone in the Alex was courteous and professional. He helped us feel comfortable and informed throughout the whole process. Would definitely recommend anyone in the market for a car go to Norm Reeves Hyundai and see him! More
by manuelayim
Employees Worked With
Alex Fuller, Gerardo Dorantes
September 22, 2016
Master windows switch problem under warranty I have Hyundai GENESIS with master windows switch problem under warranty. It doesn't work quite often. I visited Cerritos Hyundai service on 9/15/ I have Hyundai GENESIS with master windows switch problem under warranty. It doesn't work quite often. I visited Cerritos Hyundai service on 9/15/16 and showed a service man it didn't work. He asked me to make an appointment to check it more after witnessing malfunction. I visited Cerritos Hyndai service in the morning on 9/21/16 after the appointment. I had to have a day off because the service man told me it might take a whole day. (The service man is the same guy witnessed the malfunction and he remembers it.) I got a call from the service man in the evening saying 'my car is ready to pick up.' I thought they replaced or fixed the problematic master windows switch. However he said it worked fine as designed because they cannot repeat the same problem... Does it make sense for them to do nothing even though the service man witnessed it? I was able to repeat the problem in 10 minutes in front of service manager and the second service man when I picked up my car not fixed at 6 30 PM. Manager told me to come in the morning next day. I am not sure what technician looked into for 8 hours even though I was able to repeat the problem in 10 mins. I will see how many days Hyudai makes me to waste. --> after multiple complaints, they did their best replacing the master switch providing me their loaner vehicle during repair period. More
by Ace
Employees Worked With
Ferdinando and Katherine
September 20, 2016
Best dealership experience Norm Reeves Hyundai Superstore in Cerritos surpassed our expectations. Miguel Aleman helped make me and my family's car shopping experience the best b Norm Reeves Hyundai Superstore in Cerritos surpassed our expectations. Miguel Aleman helped make me and my family's car shopping experience the best by far. He was courteous and most attentive to our needs. Will continue to do business with him. More
by karibby091
Employees Worked With
Miguel Aleman
