Norm Reeves Hyundai Superstore

My hyundai ioniq As always the service manager Tim took care of my maintenance in my car. Check all my tires and did overall on my change oil and my filter. He also ga As always the service manager Tim took care of my maintenance in my car. Check all my tires and did overall on my change oil and my filter. He also gave me a good price. More

Great services ever I made the reservation urgently due to the mileage was hit 5000 miles and services was very fast from the front office staff and car wash. Thank you I made the reservation urgently due to the mileage was hit 5000 miles and services was very fast from the front office staff and car wash. Thank you Kimberly for your assist. More

Amazing service department, I have tried other dealers and only Cerritos Norm Reeves was able to give me the service I was looking for! Thank you for the service department, I have tried other dealers and only Cerritos Norm Reeves was able to give me the service I was looking for! Thank you for the quality of service. More

Excellent customer service When I arrived at the dealership I was met by Tim O’Neill I believe I receive the best customer service there is he looked at my car he listen to wha When I arrived at the dealership I was met by Tim O’Neill I believe I receive the best customer service there is he looked at my car he listen to what I said he took care of everything he gave me an estimated time of four they literally called me at 3:30 that was wonderful More

Lack of customer support -yet always want to be highly rated For the past few years I’ve brought my car in for routine service to this dealer. I get occasional mailers with service offers and check online servic For the past few years I’ve brought my car in for routine service to this dealer. I get occasional mailers with service offers and check online services offers. Since I’ve been going for a while I have heard advisers provide discounts to clients when checking out. My car’s engine light turned on and since it was over the mileage warranty the scan set me $180 back. I was told that I had 30 days to bring it back to get that amount applied to the $800 repairs it needed. At the time I didn’t have the money so I brought it in 60 days after. The “service adviser” promptly said nothing could be done because it had been past the 30 day limit. Service adviser had no interest in trying to provide an accommodation to my bill. And found myself having to make a case to get a car rental for the day $30 value (which was listed online free for premium service). A client that was helped by another adviser was given a car. Some clients treated like royalty others not so much. That was my last time taking my car there. More

Excellent Service! I have bought 3 Hyundai's from this dealership and the experience has been excellent every time. They give great deals and make the process so easy. V I have bought 3 Hyundai's from this dealership and the experience has been excellent every time. They give great deals and make the process so easy. Vito, Justin & Javed always take care of me! More

Gary O. Was friendly and professional. When I made the appointment I stated that I was bringing it in for a recall. Since it was known that my Tuscon would need an oil pan, why was there n When I made the appointment I stated that I was bringing it in for a recall. Since it was known that my Tuscon would need an oil pan, why was there none on the premises, which meant that I would have to come back? More

Angel Ramirez was very nice polite and everyone there very p Everyone there very nice and polite they were able to help me making a comfortable payment and payments. Angel Ramirez was very helpful. Thank you h Everyone there very nice and polite they were able to help me making a comfortable payment and payments. Angel Ramirez was very helpful. Thank you happy with my new car More

Car repair, engine replaced Excellent service, Gary was my representative for my car repair he made things very smooth answer every question kept me updated at all times . T Excellent service, Gary was my representative for my car repair he made things very smooth answer every question kept me updated at all times . Thank you Gary! Corina More

Warranty service . I called Norm Reeves to schedule an appointment for a warranty service on a brand new 2020 Hyundai palisade . The young lady was very Kind & profess I called Norm Reeves to schedule an appointment for a warranty service on a brand new 2020 Hyundai palisade . The young lady was very Kind & professional over the phone she schedule my appointment for 8:45 am the next day . I met Gary the service advisor after only about five minutes from checking in . Again very professional and concerned about the issues at hand . He said he would have a service tech look into it and he would call me back by 1 o’clock in the afternoon . To my surprise when he did did call back about 11:20 he advised me that the vehicle was fixed and I can pick it up anytime ! Now that’s the type of service that I would expect to get anywhere and I did get that at Norm Reeves thank you guys great job ! More