Norm Reeves Hyundai Superstore

Probably the best car buying experience I've ever had at an auto dealership. And I'm not a fan of this experience at all. Nevertheless, Anna and Sameer were great. Very gracious and hospitable despite th an auto dealership. And I'm not a fan of this experience at all. Nevertheless, Anna and Sameer were great. Very gracious and hospitable despite the fact that they were not gonna earn much commission from me. I wish I was not so fiscally challenged and could have properly awarded them a fairer deal. If you do plan on buying a car there, I highly recommend Anna. She is hardworking, thorough, and respectful. Honestly her graciousness and personality are a perfect 10! More

Jalil was very helpful and friendly. He is very knowledgeable of the company and car features. He answered all our questions and continues to support us if we need any help! Recommend co He is very knowledgeable of the company and car features. He answered all our questions and continues to support us if we need any help! Recommend coming to him here in Cerritos, Ca. More

Technicians found actual problem ONLY after fixing the recommended repair. Technician’s competence needs further review. recommended repair. Technician’s competence needs further review. More

Very supportive, helpful, and professional, if you need your vehicle serviced this is the place your vehicle serviced this is the place More

Everyone was professional on my service there and timely. All questions was answered I feel satisfied on coming back All questions was answered I feel satisfied on coming back More

The dealership was very helpful and did not pressure us while looking at cars. We really liked how they gave us space but still were made available to answer any questions we had. while looking at cars. We really liked how they gave us space but still were made available to answer any questions we had. More

Not a lot of effective communication from the Service team. Days would go by with no reply… team. Days would go by with no reply… More

Good service good staff and friendly staff I thank you for all staff god blessed you for all staff god blessed you More

The service on the car was very good and the car runs very smoothly. However I did want to bring this your attention; I notice while washing my car when I got home after the appointment, there was a coup very smoothly. However I did want to bring this your attention; I notice while washing my car when I got home after the appointment, there was a couple scratches on the passenger side door towards the bottom inside the car which were not there before I dropped my car off. More

I think I have had mostly good experiences with this service department. My car was in the shop for 3.5 weeks due to a charging/electrical issue. I never once received a proactive call from the departme service department. My car was in the shop for 3.5 weeks due to a charging/electrical issue. I never once received a proactive call from the department just giving me a periodic status update. When your car is in the shop that long and you don’t hear anything from the department it is frustrating. I called several times requesting a phone call back and I only ever received text messages. Texting is really ineffective and there is no opportunity to ask questions. This is probably a generational thing and I am 50 and really dislike text messages-and so when I request a phone call back and NOT a text message I really expect a phone call and no text messages. Other than that the service was completed and my car seems to be functioning correctly. So I do appreciate the thoroughness of the automotive techs. More