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Norm Reeves Hyundai Superstore

Cerritos, CA

4.7
3,302 Reviews

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,302 reviews

August 13, 2024

Friendly, professional and efficient, serviced the car in a timely manner and their follow up was good, More

by raystout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Aug 14, 2024 -

Norm Reeves Hyundai Superstore responded

Hi, Ray. We're so glad you had a 5-star service experience! Thank you for choosing Norm Reeves Hyundai and please see us again.

August 11, 2024

Great Service center. Almost always gets cars fixed really quickly. They have lots of EV experience and also have many EV loaners available when needed. They always take c More

by Eddie Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louie Ramos Service Department , Brandon Rodriguez, Scott Kim
Aug 12, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your detailed feedback, Eddie! We're glad to hear that you've had great experiences with our service center and appreciate our team's expertise in EVs and loaner availability. Your insights help us improve, and we’re committed to providing you with excellent service. If you ever need anything or have further concerns, please don’t hesitate to reach out!

August 11, 2024

this dealership is Always great! !the staff is very knowledgable,friendly,and customer service oriented!!facility is very nice as well. More

by gchavarria83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Aug 12, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you so much! There’s nothing more satisfying than bringing joy and happiness to our customers. Your review is so significant to us and inspires us to keep doing our best. Until next time!

August 10, 2024

Service representative located inside the office was very rude. Very unhelpful. I was forced to go to another dealership for service. More

by Typical consumer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Aug 12, 2024 -

Norm Reeves Hyundai Superstore responded

Hello, we are concerned to read your review because it doesn’t sound like the type of customer service we provide here at Norm Reeves Hyundai. Please reach out to me at 562-405-3505. Thank you. - Bill Stephens, General Manager.

August 09, 2024

Don’t look ke to have to write anything. That is taking more of my time than I wish to spend doing a review. The experience was k. If it was special I would write a book of praise. The g More

by Mwald119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis gets 5 stars
Aug 09, 2024 -

Norm Reeves Hyundai Superstore responded

Hello, thank you for leaving us your feedback. We want all our customers to have truly exceptional experiences and apologize for any wait, though we are happy that Louis took such good care of you. If there's anything else we can help you with, please do let us know! Thank you.

August 09, 2024

My problem was not solved. My transmission still overheats when I’m in traffic. But you guys told me it’s normal. More

by Juanhurrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
Aug 12, 2024 -

Norm Reeves Hyundai Superstore responded

Hi, Juan. We are sorry to hear about your transmission issues and understand your frustration. We'd appreciate the opportunity to discuss this with you further. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

August 07, 2024

Assistance provided by the people who helped me was great. I did.not d ea with all t help deal More

by Jefesdan7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Aug 08, 2024 -

Norm Reeves Hyundai Superstore responded

Hello, thank you for leaving us your valuable feedback. We are glad that our team was helpful, and we'll be here should you need anything else. Thank you for choosing Norm Reeves Hyundai.

August 06, 2024

Had a great experience with the service that was done on my car. All my questions and concerns were answered. More

by Skythompson558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao
Aug 07, 2024 -

Norm Reeves Hyundai Superstore responded

We are pleased you had a 5-star service experience with our dealership! We appreciate your review and hope to assist you again.

August 06, 2024

Louis Ramos and his team provide great and quick customer service. Makes the day go by smoother when they take the time to help you out efficiently. More

by E.Contreras2108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louie Ramos
Aug 07, 2024 -

Norm Reeves Hyundai Superstore responded

Hello, thank you for your review and rating! We're glad you had a 5-star experience with Louis and the rest of our team. Thank you for choosing Norm Reeves Hyundai, and have a great day!

August 03, 2024

Brief wait in beginning, smooth process checking in and service itself done quicker than expected. More

by Jasuncionbsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Aug 05, 2024 -

Norm Reeves Hyundai Superstore responded

We're very glad you had a 5-star service experience at our dealership. That is always our goal. Thank you for choosing Norm Reeves Hyundai and please come again.

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