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Norm Reeves Hyundai Superstore
Cerritos, CA
3,318 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,318 reviews
May 23, 2022
Excellent customer service by Mustafá! Made me feel so comfortable, answered all my questions and went beyond to make my buying another car experience the best. Made me feel so comfortable, answered all my questions and went beyond to make my buying another car experience the best. More
by Liliana Z.
Employees Worked With
Saeid Nouri, Mustafa Eldiven
May 19, 2022
Mustafa was very professional and extremely polite in the sales process. It was a pleasant experience and I highly recommended doing business with Mustafa overall best experience I have had at any dealership sales process. It was a pleasant experience and I highly recommended doing business with Mustafa overall best experience I have had at any dealership that I have been to. More
by chavezbryan14
Employees Worked With
Saeid Nouri, Mustafa Eldiven
May 19, 2022
Mustafa was very helpful and easy to communicate. He explained every single detail during financing process. Help us to decide what’s best and suits our needs. We can’t thank enough. I’m very satisfi He explained every single detail during financing process. Help us to decide what’s best and suits our needs. We can’t thank enough. I’m very satisfied with my new purchase. I definitely feel like I’m a part of this big Hyundai family. I’ll be definitely recommending Both the brach and Mustafa to my friends and family. More
by B.burcakdedeli
Employees Worked With
Mustafa Eldiven
May 16, 2022
In 2015, I bought a Santa Fe in Garden Grove Hyundai through Alex Jang. He was a good salesman and helped me a lot to buy the car. I bought another Santa Fe in NR through him yesterday. He gave me a through Alex Jang. He was a good salesman and helped me a lot to buy the car. I bought another Santa Fe in NR through him yesterday. He gave me a detailed explanation about a car and gave me a kindness and a good service. I will give him 5 stars. More
by cmfkim
Employees Worked With
Saeid Nouri
May 15, 2022
Very helpful a quick and easy process great staff willing to work with you. friendly and clean environment would definitely recommend to work with you. friendly and clean environment would definitely recommend More
by Sanfordamber3
Employees Worked With
Ricardo Romero, Saeed Naderi, Saeid Nouri
May 15, 2022
Very friendly people. They treat us like family friends. Fast and accurate service, took no time to check our credit. I would recommend my friends to at least check with They treat us like family friends. Fast and accurate service, took no time to check our credit. I would recommend my friends to at least check with them before going to make car buying or lease. Thank you Mustafa and Aiden for your courteous service. More
by zaidinini
Employees Worked With
Aiden and Brandon Kyu No (finance), Saeed Naderi, Mustafa Eldiven
May 14, 2022
I paid $1750 to fix the engine light but the light is still on. The technician kept guessing what the problem was. First, they replaced all four fuel injectors. I paid $1300, and the engine light is stil still on. The technician kept guessing what the problem was. First, they replaced all four fuel injectors. I paid $1300, and the engine light is still on. Then they asked me to do the additional repair for $1400 but I declined because there is no guarantee that the light will go away. I took my car to the dealership thinking that they had the expertise, tools, and equipment to diagnose the problem, but it turned out the dealer is no different than taking the car to any local gas station for repair. The dealer plays the same guessing game, and I would end up paying an unlimited amount of money for their guessing. I paid the dealer more than $1750 and my car is still in the same exact condition. Also, my car was kept at the dealership for more than 10 days and it turned out that they used my car for their own transportation during that time because there were about three hundred miles added to the odometer from the time I dropped off my car at the dealership. I honestly doubt that they did anything to repair my car. They just took advantage of me. I am very dissatisfied, and I really was discouraged from repairing my car or buying another car from the dealership because they are dishonest. Total waste of time and money to take the car to the dealership. More
by nasla
Employees Worked With
Gary Ohnesorgen, Al Garcia
May 14, 2022
My overall rating would have been a 5 star experience but the only thing that continues to be an ongoing problem is the transparency between Sales and Finance. I came in with a specific budget both monthly a the only thing that continues to be an ongoing problem is the transparency between Sales and Finance. I came in with a specific budget both monthly and down-payment and Sales was clear on that but unfortunately the lack of manufacturing warranty almost forces you to get the additional warranty since I'm personally doing a lease. Friendly service without a doubt but then again, they're in sales and they did their job, 2022 they sold me a car! Hyundai has definitely stepped up their game with the quality of the vehicles. Great Job Arthur and Jay! More
by photosbyfernando
Employees Worked With
Arthur (Sales) and Jay (Finance)
