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Norm Reeves Hyundai Superstore

Cerritos, CA

4.7
3,302 Reviews

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,302 reviews

August 30, 2024

Service,writer was friendly and professional. I probably will visit there and buy my Hyundai car. More

by gene2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Sep 03, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for rating your recent service experience! We appreciate the feedback and hope to see you again.

August 30, 2024

Very professional and really friendly. . step by step explanation. Lyft ride was nice bonus. Thanks More

by Aascher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gallegos, Saeed Naderi
Sep 03, 2024 -

Norm Reeves Hyundai Superstore responded

We're very glad you had a 5-star experience with us! We appreciate your recommendation and hope to assist you again. Thank you!

August 30, 2024

Purchased our 2020 Palisade here in Oct ‘19. Also paid to extend maintenance program. I took the car in for an oil change and tire rotation. I also informed Moe (the service writer) I had instal More

by memill3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only worked with Moe, don’t know who worked on my car
Sep 03, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your experience with us. We sincerely apologize for the concerns you encountered during your recent visit. If you’re willing, we’d appreciate the chance to discuss this further and address any remaining concerns you might have. Please contact me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

August 30, 2024

I would give it 5 stars, and the service was great the day I brought it in. It’s when I had to do a follow-up on my car, I couldn’t get a hold of the service department, after trying to call them twice, I More

by deerpark243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gallagos
Sep 03, 2024 -

Norm Reeves Hyundai Superstore responded

Hello and thank you for sharing your experience with us. We’re glad to hear that you were pleased with the service on the day of your visit. However, we’re sorry to hear about the difficulty you encountered when trying to follow up on your car. We understand how important timely communication is, and we apologize for any frustration this may have caused. Please don’t hesitate to reach out to me directly at 562-405-3505 so we can discuss this further. -Bill Stephens, General Manager

August 29, 2024

Great experience purchasing a new car. Andy in sales was outstanding - thorough, patient and helpful and made the whole process a pleasant one. Arthur in Finance was similarly helpful and More

by pecheve
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andy Yorn five stars! Arthur Ortega five stars!
Aug 29, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your wonderful review! It’s fantastic to know that Andy in sales and Arthur in finance made the process smooth and enjoyable for you. Your recommendation to family and friends means a lot to us, and we look forward to serving you and your loved ones in the future!

August 29, 2024

Recently I called there, and said that I wanted an oil change. I was worried I would need to wait many days for an appointment! But, I was told that I could drive there immediately, and they could do a More

by Marykayinca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember what employees worked on that day
Aug 30, 2024 -

Norm Reeves Hyundai Superstore responded

Hi Mary Kay! We're happy to hear that you had a 5-star experience with us. We always want to give our customers the help they need and accommodate their busy schedules. We appreciate your review and hope to assist you again soon.

August 27, 2024

The worst location I have ever dealt with. Every time I go there, I have a problem. They don’t know what they are doing and they are very rude and liars. Every time I go, they lie to me. I bou More

by Atallah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hemanshu. Bagga
Aug 28, 2024 -

Norm Reeves Hyundai Superstore responded

Hi, Atallah. This does not sound like the type of service we provide at Norm Reeves Hyundai. If you're willing, would you reach out to us so we can talk more about your specific situation? Please contact me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

August 27, 2024

My experience with Norm Reeves was a good. They kept me informed while my vehicle was being worked on. More

by Sunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Aug 28, 2024 -

Norm Reeves Hyundai Superstore responded

Thanks, Sunshine! We always want our customers to feel informed and confident when they visit us. We appreciate your 5-star review and hope to assist you again.

August 25, 2024

From the beginning to the end everything went nice and friendly thank you thank you 🙏 More

by hugocamacho323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Aug 26, 2024 -

Norm Reeves Hyundai Superstore responded

It sounds like you had a very satisfying service visit for your Hyundai, Hugo! I'm happy that you received the satisfaction that you deserved, and I look forward to seeing you in the future. Thank you! Bill Stephens, General Manager

August 25, 2024

Excellent service the team was great and took really good care of me and my car 10/10 More

by Reyesanmarie26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike De Leon
Aug 26, 2024 -

Norm Reeves Hyundai Superstore responded

That's great to hear, Reyesanmarie26! I'm happy to hear that your Hyundai received a 10/10 service visit at our dealership. Thanks for letting me know, and I hope to see you at your next service appointment. Bill Stephens, General Manager

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