Norm Reeves Hyundai Superstore
Cerritos, CA
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Purchased our 2020 Palisade here in Oct ‘19. Also paid to extend maintenance program. I took the car in for an oil change and tire rotation. I also informed Moe (the service writer) I had instal Also paid to extend maintenance program. I took the car in for an oil change and tire rotation. I also informed Moe (the service writer) I had installed a permanent K&N air filter. When the service was completed I was given the invoice which indicated I needed an air filter, and that tires were all filled to to recommended 36 psi. I checked the air pressure as I was leaving the dealership, using the onboard computer. It indicated that the tire pressure was different in each tire and none were inflated to the 36 psi as indicated on the paperwork. It made me question whether the work I came in for was actually done! More
I would give it 5 stars, and the service was great the day I brought it in. It’s when I had to do a follow-up on my car, I couldn’t get a hold of the service department, after trying to call them twice, I day I brought it in. It’s when I had to do a follow-up on my car, I couldn’t get a hold of the service department, after trying to call them twice, I never got a call back. More
Great experience purchasing a new car. Andy in sales was outstanding - thorough, patient and helpful and made the whole process a pleasant one. Arthur in Finance was similarly helpful and Andy in sales was outstanding - thorough, patient and helpful and made the whole process a pleasant one. Arthur in Finance was similarly helpful and pleasant. I am recommending Norm Reeves to family and friends. More
Recently I called there, and said that I wanted an oil change. I was worried I would need to wait many days for an appointment! But, I was told that I could drive there immediately, and they could do a change. I was worried I would need to wait many days for an appointment! But, I was told that I could drive there immediately, and they could do an oil change on my car immediately! I'm so happy I could get my oil changed during my day off from work! More
The worst location I have ever dealt with. Every time I go there, I have a problem. They don’t know what they are doing and they are very rude and liars. Every time I go, they lie to me. I bou Every time I go there, I have a problem. They don’t know what they are doing and they are very rude and liars. Every time I go, they lie to me. I bought a new car, but it was broken down and stayed with them for 10 days. The last time I went to them to have my car checked, they told me I wouldn’t pay anything because my car is insured for three years. But when I went to get my car, they told me I had to pay $380. They are scammers and fraudsters. I won’t go to this location again because they are rude and fraudulent. I hope the people who work there change, and the sales manager is very rude. More