Norm Reeves Hyundai Superstore
Cerritos, CA
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Messed up on my lease and has taken over 3 months to fix. No communication, no resolution and no accountability. Both Cesar and Alex from the finance dept. will not return my calls/emails. I never received a No communication, no resolution and no accountability. Both Cesar and Alex from the finance dept. will not return my calls/emails. I never received any statements/account information and now HMF is calling me daily stating I'm 2 payments behind and have incurred late penalties. Is this how Cerritos Hyundai treats their customers? Do not recommend unless you want your credit ruined by an inept finance dept. More
Instead of telling your customers that if we do not perform a certain maintenance . Threaten to void my factory warrant . Quit using scare tatics to sell people . I had to look up my factory maintenanc perform a certain maintenance . Threaten to void my factory warrant . Quit using scare tatics to sell people . I had to look up my factory maintenance and call other dealerships to verify. Then i aldo had my cabin gilter change and they spray something that made my car interior smell like some industrial waste exploded inside my car. I drove days with my winfow crack open.. thanks for that. More
I’m glad we heard about the positive experience our friends have had at Norm Reeves Hyundai. Our client advisor, Scott Kim, provided exceptional service in helping us find the right car at a great pri friends have had at Norm Reeves Hyundai. Our client advisor, Scott Kim, provided exceptional service in helping us find the right car at a great price. Also, Brandon in the finance department was friendly, efficient, and respectful of our time. This dealership has great customer service which makes a huge difference in the car-buying experience. More