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Norm Reeves Hyundai Superstore

Cerritos, CA

4.7
3,313 Reviews

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,313 reviews

January 31, 2025

This is a fantastic dealership from the top down. The GM, Bill Stephens is very honest,and has created a great culture with no pressure sales. Everyone there is on the ball and very attentive to the More

by Drdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Dorantes, Saeed Naderi, Bill Stephens, Mike Monji, Cesar Medina, Justin Lingao, Hemanshu. Bagga
Jan 31, 2025 -

Norm Reeves Hyundai Superstore responded

What a nice review, and I appreciate the shoutout, Dave! Our goal at our dealership is to provide customer satisfaction, no matter what service you need. Thanks so much, and please let me know what else we can do for you! Bill Stephens, General Manager

January 13, 2025

Brandon Rodriguez was a very nice young man and easy to work with. Went through all the different features. More

by bobbikurokawa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Rodriguez, Arthur Ortega
Jan 13, 2025 -

Norm Reeves Hyundai Superstore responded

Congratulations on your new Hyundai, Bobbi! I'm glad that Brandon walked you through the many features you can enjoy in your new car. If you decide to add any accessories to your car, please let us know, and we can arrange that for you. Thank you! Bill Stephens, General Manager

January 08, 2025

Ok ! The service, but theirs a lot of scratches near the front hood extension which the work is on !!! More

by henrydy00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can’t remember
Jan 08, 2025 -

Norm Reeves Hyundai Superstore responded

I'm concerned to read about the scratches your car received on the front hood extension, Henry. To resolve these outstanding issues, please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

January 07, 2025

Enrique was very knowledgeable and responsible. He provided detailed information on my car's problem. More

by zwang2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anrique Almazan
Jan 07, 2025 -

Norm Reeves Hyundai Superstore responded

I'm glad that the issues with your Hyundai were resolved with Enrique's help! This means you can get back on the road, knowing that your car can handle whatever the road throws your way. Thanks for trusting my team, and I look forward to working with you in the future! Bill Stephens, General Manager

January 04, 2025

Ethan took great care of me and he was very patient with car selection process. Recommended dealer. More

by glenn.claussen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan
Jan 06, 2025 -

Norm Reeves Hyundai Superstore responded

Congratulations on your new Hyundai, Glenn! It makes me happy to read that my salesperson Ethan took such good care of you. Thank you for recommending us, and I hope to see you in the future for your first service appointment! Save some time and book the visit online. Bill Stephens, General Manager

January 02, 2025

Great Customer Service. Sales and Finance team were all knowledgeable and helpful to answer all of our questions. More

by Eddie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike De Leon
Jan 03, 2025 -

Norm Reeves Hyundai Superstore responded

Congratulations on your new Hyundai, Eddie! I'm happy that our Sales and Finance teams made the process easy for you. Thank you for your business, and please let us know when you will need your first service appointment. Bill Stephens, General Manager

December 19, 2024

We had a great experience sales and finance Brandons were helpful and listened to our needs. Met our expectations ! More

by Daisy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Rodriguez
Jan 03, 2025 -

Norm Reeves Hyundai Superstore responded

That's our goal--to meet our customers' expectations, Daisy! I'm glad that your purchase of a new Hyundai went so well with Brandon's help. If you need any additional assistance, we're here to support you. Thanks so much for stopping by! Bill Stephens, General Manager

December 11, 2024

I was very satisfied with the service and help I got, Enrique was very nice and very helpful with my car issues, everything was resolved More

by Dannyvamp75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Almazan
Dec 11, 2024 -

Norm Reeves Hyundai Superstore responded

That's great to hear that your service visit for your Hyundai went so well, Danny! My team, including Enrique, strives to provide a high level of service, and I appreciate you letting us know how they performed. Thank you, and I look forward to seeing you at a future appointment! Bill Stephens, General Manager

December 02, 2024

Mike and the team made it easy to buy my new car. He was respectful of my time and there were no obstacles between my decision to buy and getting the keys in my hand. More

by rbanzai
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike De Leon
Dec 02, 2024 -

Norm Reeves Hyundai Superstore responded

Congratulations on your new Hyundai! We're happy that Mike and the rest of our team could pave the way to make room for your new car. Thanks for putting your trust in us, and we look forward to serving you again!

November 30, 2024

Jonathan was wonderful to work with via internet sales and then in person on the day we went into the dealership to finalize the deal and drive away with our new Tucson Hybrid. I cannot say enough good th More

by THLnL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kendrick Thomas (Finance), Jonathan Juarez
Dec 02, 2024 -

Norm Reeves Hyundai Superstore responded

Congratulations on your new Hyundai Tucson Hybrid! We're pleased that Jonathan and Kendrick could help you when you needed it. Plus, Jonathan followed up with you after your purchase, which is important since you transitioned to a hybrid. We hope that you feel well-informed about how it operates. If you need anything else, please feel free to reach out. Thank you!

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