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Norm Reeves Honda Superstore West Covina - Service Center

West Covina, CA

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308 Reviews

308 Reviews of Norm Reeves Honda Superstore West Covina - Service Center

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March 25, 2021

Honda made it easy for me to make my appointment and once I got there it was quick and easy.my car was done in a timely manner. More

by Greg hernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Sanchez
Mar 26, 2021 -

Norm Reeves Honda Superstore West Covina responded

We are happy to hear this positive feedback on your service visit, Greg. Thank you for sharing and rating the experience 5-stars! Let us know if there is anything else we can do for you!

March 24, 2021

Part ordered was received by dealership in a timely manner. Made a hassle free service appointment most convenient to my time. Overall satisfied with visit. More

by Stephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Cyrilik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Tung
Mar 25, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the 5-stars and review, Stephanie. We are very pleased that you are satisfied with your visit, and we hope we can be of assistance to you again someday. Take care!

March 21, 2021

I truly appreciate the excellent service I receive at Norm Reeves West Covina's service department. Anthony was helpful, professional and courteous and made me feel like a valued customer. It's because More

by Ms. M
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sanchez, Anthony
Mar 23, 2021 -

Norm Reeves Honda Superstore West Covina responded

We can’t thank you enough for writing this awesome review for our dealership, Ms. M! It's a pleasure to help you, and we look forward to doing so again. Have a great day!

March 18, 2021

I have been Faithful customer for year and had bad experience. Inform Trinity and Director Octavio which they seemed to not care of my concerns. More

by Osker011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trinity Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Octavio
Mar 30, 2021 -

Norm Reeves Honda Superstore West Covina responded

Hello, we regret to hear you had a bad experience with us. We hope that you are willing to give us a second chance, and we would love to learn more about your experience. Please feel free to reach out to our General Manager, Gen Balouev, at (626) 251-2995. Thank you.

Mar 30, 2021 -

Norm Reeves Honda Superstore West Covina responded

Hello, we regret to hear you had a bad experience with us. We hope that you are willing to give us a second chance, and we would love to learn more about your experience. Please feel free to reach out to our General Manager, Gen Balouev, at (626) 251-2995. Thank you.

March 12, 2021

Trinity was very helpful and very detailed in what they would be doing, even fixed our window that we were having trouble with and let us know it was still covered by warranty which nice. More

by melissa.mendez9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Norm Reeves Honda Superstore West Covina responded

We appreciate you taking the time to leave us a 5-star review, Melissa. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 11, 2021

The service department at Norm Reeves West Covina is the main reason I drive a little further out to get my car serviced! I have other dealerships closer to home but no other service department compares. More

by evans_andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Octavio Cortez
Mar 12, 2021 -

Norm Reeves Honda Superstore West Covina responded

We love hearing from our returning customers, and we appreciate you taking the time to leave us this 5-star review. Until next time, take care!

March 08, 2021

Joshua was my agent and he was very knowledgeable and took care of checking me in and gave me timely updates on the status of my vehicle. I am totally satisfied. More

by lgomez51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Martinez
Mar 08, 2021 -

Norm Reeves Honda Superstore West Covina responded

We are so pleased to hear you had an excellent experience with our team. We appreciate the amazing rating and we hope to see you again.

March 07, 2021

People are friendly and helpful. Waiting area was clean and comfortable. Customers had their social distances and worn face masks. My waiting was quick. I only waited there for 45 minutes and service wa More

by Lydia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Silva Gu
Mar 08, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the kind words and 5-stars, Lydia! We always want to make sure our customers feel comfortable when visiting, and we appreciate the feedback!

March 06, 2021

Had Honda serviced 4 days ago, service was excellent. Joshua Martinez explained very well in detail car maintenance work needed. He was professional and friendly. More

by Aranda_family07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Martinez
Mar 08, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the great feedback on your recent service visit! We appreciate the 5-star rating and hope to see you again!

March 04, 2021

The Service Consultant, Brandon Hanson, who helped me was very friendly, very pleasant, very pleasant and very informative. The service was prompt, very professional but also very pleasant and friendly and More

by Jan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hanson
Mar 04, 2021 -

Norm Reeves Honda Superstore West Covina responded

Jan, we're so pleased to hear that you had a great interaction with Brandon and our service department. Thanks for taking the time to share and leave us a 5-star rating. Until next time, take care!

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