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Norm Reeves Honda Superstore West Covina - Service Center

West Covina, CA

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308 Reviews

308 Reviews of Norm Reeves Honda Superstore West Covina - Service Center

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April 06, 2021

Norm Reeves Honda is efficient, courteous and extremely friendly. They provide you excellent care in a timely and efficient manner. I would recommend them to all my friends and family. More

by Heygois
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Tung
Apr 07, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the 5-star recommendation of our location and team!

April 05, 2021

Got me in and out quickly. Reviews my previous service record to ensure I was not being charged for services not needed. My car was ready before the promised time. More

by Thccatbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valentin Frausto
Apr 05, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thank you for the 5-star feedback on your service visit! We hope to be of assistance to you again someday. Take care!

April 05, 2021

Trinity Gussman has always been very helpful and knowledgeable regarding my car. She has been helping me over five years and her help was outstanding. More

by dpnaik6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Norm Reeves Honda Superstore West Covina responded

We appreciate the 5-star rating and fantastic feedback on Trinity! Thanks for sharing and we look forward to seeing you again!

April 03, 2021

Service customer kept me informed of the order process, to the day it arrived. The repair was done quickly and I was left very satisfied with the entire scenario. More

by ocowi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Lopez
Apr 05, 2021 -

Norm Reeves Honda Superstore West Covina responded

We are very happy to hear this 5-star feedback on our service team, thank you for sharing. Take care!

April 02, 2021

Excellent, Fast, knowledgeable, courteous and friendly service received. I went for a recall service appointment, so there's not much I can add. Thank you. More

by L. V.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lingao
Apr 05, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thank you for taking the time to rate our dealership and your service experience 5-stars, we appreciate it. Take care!

April 01, 2021

Staff was courteous, efficient and knowledgeable from check in to service rep. Gabriel Dominguez - I give her 5 Stars. Gabriel sent me text, emailed and called with information re the service. More

by jmfreking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Dominguez
Apr 02, 2021 -

Norm Reeves Honda Superstore West Covina responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.

April 01, 2021

Gabriela Rodriguez in Service Dept.was very courteous and she was very helpful with all my needs. Has great customer service skills and professional and friendly More

by Henry ramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Rodriguez
Apr 02, 2021 -

Norm Reeves Honda Superstore West Covina responded

We are so pleased to hear you had an excellent experience with Gabriela, Henry. We appreciate the amazing rating and we hope to see you again.

March 27, 2021

I have always been treated very well by the employees of this dealership. All of the employees I have had contact with were very friendly and professional. My vehicle is serviced/repaired by the promised ti More

by Mike 208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Dominguez was very nice and professional with me in dealing with my service needs. I hope that Ms. Dominguez is the person I deal with on my next visit.
Mar 30, 2021 -

Norm Reeves Honda Superstore West Covina responded

We're happy your friends recommended us as well, Mike! Happy to hear you had a great experience, and we hope to provide you with many more. Have an excellent day!

March 26, 2021

Excellent communication back-and-forth with Joseph Huynh regarding a irregular noise at the rear of my vehicle. Christopher Silva Gutierrez was the technician that worked on the vehicle and the issue has be More

by Kevin Nguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Hyunh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Silva Gutierrez
Mar 26, 2021 -

Norm Reeves Honda Superstore West Covina responded

Kevin, we appreciate you taking the time to leave us this 5-star feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 25, 2021

Sam help us yesterday 3/23/21. He explained everything that my Honda Pilot needed. He was very helpful. Joseph the manager was nice to talk too. More

by ampavia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Hyunh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the great feedback on working with Sam! Please let us know if there's anything else we can do to make your next visit a 5-star experience!

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