Norm Reeves Honda Superstore West Covina - Service Center

Great service experience I've been bringing my Odyssey to this dealership to troubleshoot a suspension noise coming from the fronts. After several visits it looks like the pr I've been bringing my Odyssey to this dealership to troubleshoot a suspension noise coming from the fronts. After several visits it looks like the problem has now been fixed. The great thing is that all have been paid for my my Honda extended warranty. My service advisor (Trinity) always kept me up to date on what's going on with my vehicle. She also keeps me in the loop on what parts are being replaced and why. More

Good customer service It's my first time to have service in Honda dealership. Antony helps me and he is very professional and friendly. He make me feel I'm a valuable custo It's my first time to have service in Honda dealership. Antony helps me and he is very professional and friendly. He make me feel I'm a valuable customer. More

Go see Trinity Trinity is the reason why I keep coming back to Norm Reeves and why I leave happy knowing my car is in better shape. She makes sure my car is not only Trinity is the reason why I keep coming back to Norm Reeves and why I leave happy knowing my car is in better shape. She makes sure my car is not only safe to drive but she helps me keep it running like new. Even when the car has to stay over night she does everything she can to make it as convenient as possible for me. Thanks for everything Trinity! More

Great service, great dealership I brought my car to Norm Reeves Honda for a recall for my car. The service Representative was Brandon Hanson. He was very courteous, knowledgeable an I brought my car to Norm Reeves Honda for a recall for my car. The service Representative was Brandon Hanson. He was very courteous, knowledgeable and professional. He kept me updated on the status of my car. I usually do not go to the dealership for service, however the way I was treated at Norm Reeves Honda is making me reconsider. Again, Brandon is a great service advisor.. More

Service advisor has not much knowledge Service advisor (Tiny Shen ) recommended me to replace wiper blade which i just replaced a week ago. and put Job order 101001 multiple point check bu Service advisor (Tiny Shen ) recommended me to replace wiper blade which i just replaced a week ago. and put Job order 101001 multiple point check but technician never did, Estimate ready time is 3.00 pm , i waited till almost 3.30 pm , no contact to let me know. If i didnt ask i might wait there till the dealer closes. BTW - your service advisor Trinity asked me to wait as she would help her client who waited in line behinds me first as they knew each other. That s kind of not professional at all. I wont go back and wont recommend anyone there More

A+++++ I'd never been here before but needed to go due to the airbag recall. Sam, the service person, I spoke with was friendly, polite, clear and concise. I'd never been here before but needed to go due to the airbag recall. Sam, the service person, I spoke with was friendly, polite, clear and concise. I will be going back for other service work on my Honda. More

Routine Honda maintenance. I service my vehicle at this dealer often. I’ve only owned Honda’s. The service is always prompt and the service advisors are always kind and helpf I service my vehicle at this dealer often. I’ve only owned Honda’s. The service is always prompt and the service advisors are always kind and helpful. Anthony and Rebecca helped me this time around and did not disappoint. One thing I do miss is the car washes after every service. Maybe they will bring that back soon. More

Inaccurate communication Says match price with local dealers. But did not match. The board on the lobby should either remove it or should stick to commitments. Unhappy. Says match price with local dealers. But did not match. The board on the lobby should either remove it or should stick to commitments. Unhappy. More

Excellent service Upon arrival, I was helped by service advisor really quick. Anthony is always very helpful, explained in detail thoroughly in what my car needed to ge Upon arrival, I was helped by service advisor really quick. Anthony is always very helpful, explained in detail thoroughly in what my car needed to get maintenance. Service went by quickly, everything was great. Highly recommend Honda Norm Reeves West Covina service. More

Excellent Service Representative Samuel was AMAZING. He was extremely helpful, knowledgeable and provided excellent service! My car was ready well before the promise time. Thanks agai Samuel was AMAZING. He was extremely helpful, knowledgeable and provided excellent service! My car was ready well before the promise time. Thanks again Samuel for a very pleasant experience. More