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Norm Reeves Honda Superstore West Covina - Service Center

West Covina, CA

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308 Reviews

308 Reviews of Norm Reeves Honda Superstore West Covina - Service Center

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May 11, 2019

A very good srrvice I was pleased with the length of wait time and was pleased with how thorough Honda was with the maintenance of my car. They really did top all the flu More

by Line 194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2019 -

Norm Reeves Honda Superstore West Covina responded

Thanks for sharing about your experience at our service department!

May 10, 2019

2 new tires I got a flat tire. It was not repairable. So I had to get two. They were outrageously expensive. I am finding out today that I could have purchased th More

by amylarson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Hyunh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2019 -

Norm Reeves Honda Superstore West Covina responded

We're sorry to hear about your flat tire but we're glad we could help you out, Amy! Thanks for the positive review!

May 13, 2019 -

amylarson responded

You did not comment on why your tires are priced so much higher. Please comment on this. Thank you.

May 10, 2019

Great costumer service! My car needed the regular stuff: oil change and I think the tires needed to be rotated. But during the service it was found out something on my left t More

by LaPuentegirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hyunh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2019 -

Norm Reeves Honda Superstore West Covina responded

We appreciate the positive review about your experience with our service department.

May 02, 2019

Norm Reeves Honda West Covina Special mention to Anthony Sanchez my service rep who gives me excellent service all the time. Thank you Anthony for a job well done Nonata More

by Optimusprime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony sanchez
May 03, 2019 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the 5 star rating and positive review!

April 27, 2019

Kudos Great customer service; very attentive staff and courteous! Turnaround time was less than estimated, too! Thx again and I’d recommend this dealership More

by Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Apr 29, 2019 -

Norm Reeves Honda Superstore West Covina responded

We really appreciate you taking the time to share about your experience and the 5 star rating! Thanks for recommending us!

April 26, 2019

Great customer service Tony Shen went above and beyond making my experience at norm reeves pleasant. I have been servicing my Honda at this location since 2006 and it’s by f More

by Jinda216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony shen
Apr 29, 2019 -

Norm Reeves Honda Superstore West Covina responded

We really appreciate the 5 stars and positive review, JInda!

April 25, 2019

"Very Satisfied" My vehicle had issues with the air conditioning and I decided to bring it to the dealer to get fixed. SAMUEL TUNG was my service advisor and he treat More

by Ivania
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SAMUEL TUNG
Apr 26, 2019 -

Norm Reeves Honda Superstore West Covina responded

We really appreciate the 5 stars and positive review, Ivania! Thanks for sharing about your visit with our service department!

April 24, 2019

Completely Satisfied Anthony was very courteous and friendly. He kept in contact with us on the progress of the repair. The problem was resolved to my complete satisfactio More

by GeorgeL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony (Sosa - I believe this was the last name)
Apr 25, 2019 -

Norm Reeves Honda Superstore West Covina responded

We appreciate the 5 star rating and positive feedback, George!!

April 19, 2019

Great service Good service and great job. This dealer do service all cars i have is over 10 years already must the time I very like it and happy. That is the reason More

by hoavuong312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hyunh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Velasco, Ryan Reyes
Apr 22, 2019 -

Norm Reeves Honda Superstore West Covina responded

We really appreciate the 5 stars and great review, Hoavuong!

April 13, 2019

Excellent Even though it was busy, all of the staff was extremely polite and ensured I was taken care of. They were also timely with the service to my car. More

by fmgil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 15, 2019 -

Norm Reeves Honda Superstore West Covina responded

We appreciate the 5 star rating and positive feedback!

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