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Norm Reeves Honda Superstore West Covina - Service Center

West Covina, CA

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308 Reviews

308 Reviews of Norm Reeves Honda Superstore West Covina - Service Center

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August 13, 2019

Service department I took our vehicle as the oil was low. The service advisor recommended the A1 service and vehicle alignment service. I always go here as it is easy More

by Glendora customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Sanchez
Aug 13, 2019 -

Norm Reeves Honda Superstore West Covina responded

We appreciate the 5 star- rating and awesome feedback, Glendora!

August 11, 2019

Service appointment Prompt, courteous and friendly. Brandon helped me explain the details thoroughly and answered all my outstanding questions. Good experience overall an More

by Aj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hansen
Aug 12, 2019 -

Norm Reeves Honda Superstore West Covina responded

We appreciate the 5 star- rating and awesome feedback about your recent experience at our service department, Aj!

August 08, 2019

Positive experience with Joe Martinez Joe listened and showed concern for the maintenance needs. Then after reviewed the work performed. Just like a service employee should do for customer More

by Mee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Martinez
Aug 09, 2019 -

Norm Reeves Honda Superstore West Covina responded

Thanks for taking the time to share about your experience, Mee!

August 03, 2019

First oil change Recieved a call from Norm Reeves Honda letting me know my car should be due for an oil change. I had been wondering if my car was ready for an oil cha More

by Katrina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Shen
Aug 05, 2019 -

Norm Reeves Honda Superstore West Covina responded

Thanks for taking the time to share about your experience and the 5- star rating, Katrina!

July 27, 2019

Terrible approach to defective breaks I leased the 2018 Accord EX-L in December 2018, the purchase expensive itself was great. The car was fine until last Saturday 07/20/19. On my way More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul
Jul 29, 2019 -

Norm Reeves Honda Superstore West Covina responded

Hi Michael, we appreciate you sharing this feedback. We regret to hear about your experience with us. If you would like to discuss this further, please give our Service Manager, Octavio Cortes, a call at a time that works best for you 626-756-3870.

July 26, 2019

Service Great service team! Every time I need service this is my go to team! Octavio runs a great team! Very courteous and friendly and component team! My car More

by Bilalbuz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Hyunh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Octavio cortez
Jul 26, 2019 -

Norm Reeves Honda Superstore West Covina responded

Thanks for taking the time to share this great feedback about your experience with our staff!

July 26, 2019

Service for Oil Change, Tires, & Inspection Thank you for servicing my Honda Fit vehicle Norms Reeves Honda. I was able to take care of my oil change, tire rotation, and inspection while at the More

by Ars14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Martinez
Jul 26, 2019 -

Norm Reeves Honda Superstore West Covina responded

We truly appreciate you taking the time to share about your experience at our service department, Ars!!

July 24, 2019

Excellent service The customer service is excellent. They are polite, courteous and keep you informed on a timely basis. I highly recommend this dealer for service an More

by mhuguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAR
Jul 24, 2019 -

Norm Reeves Honda Superstore West Covina responded

We appreciate this great feedback and 5 star- rating! Thanks for recommending us!

July 14, 2019

Awesome and hella helpful Brandon was cool and fast and quite helpful. He explained things clearly and answered all my questions. The service was A1, the coffee could be a lot More

by Seann
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Ortiz
Jul 15, 2019 -

Norm Reeves Honda Superstore West Covina responded

We truly appreciate the 5 star- rating and positive feedback, Seann!!

June 30, 2019

Quick and efficient service Enjoyed my first visit for servicing my vehicle. The service rep Alena was extremely kind and pleasant to deal with. Thank you very much. Mrs Holme More

by AHolmes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alena
Jul 01, 2019 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the 5-star rating and positive review!

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