Norm Reeves Honda Superstore West Covina - Service Center

Service department I took our vehicle as the oil was low. The service advisor recommended the A1 service and vehicle alignment service. I always go here as it is easy I took our vehicle as the oil was low. The service advisor recommended the A1 service and vehicle alignment service. I always go here as it is easy to schedule an appointment and the service is the best. We work with Anthony Sanchez and he truly goes out of his way to help us out. Great job at Norm Reeves. More

Service appointment Prompt, courteous and friendly. Brandon helped me explain the details thoroughly and answered all my outstanding questions. Good experience overall an Prompt, courteous and friendly. Brandon helped me explain the details thoroughly and answered all my outstanding questions. Good experience overall and would recommend the dealership to everyone More

Positive experience with Joe Martinez Joe listened and showed concern for the maintenance needs. Then after reviewed the work performed. Just like a service employee should do for customer Joe listened and showed concern for the maintenance needs. Then after reviewed the work performed. Just like a service employee should do for customers always. More

First oil change Recieved a call from Norm Reeves Honda letting me know my car should be due for an oil change. I had been wondering if my car was ready for an oil cha Recieved a call from Norm Reeves Honda letting me know my car should be due for an oil change. I had been wondering if my car was ready for an oil change, so I appreciated the reminder. My first oil change was free and that was a nice surprise. Tony Shen was polite and informative, which made my visit stress free. More

Terrible approach to defective breaks I leased the 2018 Accord EX-L in December 2018, the purchase expensive itself was great. The car was fine until last Saturday 07/20/19. On my way I leased the 2018 Accord EX-L in December 2018, the purchase expensive itself was great. The car was fine until last Saturday 07/20/19. On my way back from LA I started hearing a whistling/ scratching sound in the front breaks as I am applying the breaks, by Wednesday 07/24/19 (basically 4 days later) the sound was so loud and it was continues whether I’m applying the breaks or pressing the gas. I took it to the dealership to check it out, to my surprise, the break pads in the front have 0% left in them and apparently they destroyed the front and the back of the rotors. Honda is insisting that this is a wear and tear and that it is “normal” I tried to get an explanation on how a car that has 12,000 miles on it and is 7 month old from day of purchase completely damage the break pads and rotors? I kept getting the answer “it depends on your driving” I asked several mechanics and even the service advisor at the dealership if they have ever seen anything like this (ALL agreed that this is upnormal). It is common for breaks to be replaced at 40,000 miles, maybe even 30,000 if you are the absolute worst person in managing your breaking. I called customer service and made a claim with them, apparently they are insisting that it’s wear and tear and has nothing to do with them, and they want charge me $600 to replace just the FRONT breaks and rotors. I’m no expert, but driving for so long I know one thing, it is IMPOSSIBLE for the breaks to loose all its life and to be at 0% after 6-7 months of driving and at 12,000 miles. Also these cars have sensors that are designed to warn you when the breaks are about to go bad, the sensor is supposed to whistle for few months as warning that breaks are running low and about to go bad... there is no way that it is “normal” to go from whistling to completely damages in 4 days. I got Honda for its reputation, and I get brand new because I don’t have the time or energy to deal with problems much like this one, I even got the extra protection and pay extra $20 per month to not even worry about the smallest things like a chip or crack or such. I’m very disappointed on how Honda is handling this matter, I’m even more disappointed that they are pointing fingers to me and cannot own to the fact that the breaks are defective. Apparently Honda doesn’t care whether they want to keep their business with their customers or not. All I can say, it’s shameful and disappointing experience. More

Service Great service team! Every time I need service this is my go to team! Octavio runs a great team! Very courteous and friendly and component team! My car Great service team! Every time I need service this is my go to team! Octavio runs a great team! Very courteous and friendly and component team! My car needed a recall work done and since it would take longer then anticipated they gave me a loaner car! Recommend them More

Service for Oil Change, Tires, & Inspection Thank you for servicing my Honda Fit vehicle Norms Reeves Honda. I was able to take care of my oil change, tire rotation, and inspection while at the Thank you for servicing my Honda Fit vehicle Norms Reeves Honda. I was able to take care of my oil change, tire rotation, and inspection while at the dealership. I appreciate the great customer service I received from Joe Martinez. He brought to my attention what services would need to be done at the time of service and next time. I had no appointment and got out of the dealership on time as promised. My car ran great as I left the lot. I appreciate the excellent service from start to finish. Thank you. More

Excellent service The customer service is excellent. They are polite, courteous and keep you informed on a timely basis. I highly recommend this dealer for service an The customer service is excellent. They are polite, courteous and keep you informed on a timely basis. I highly recommend this dealer for service and sales., More

Awesome and hella helpful Brandon was cool and fast and quite helpful. He explained things clearly and answered all my questions. The service was A1, the coffee could be a lot Brandon was cool and fast and quite helpful. He explained things clearly and answered all my questions. The service was A1, the coffee could be a lot better and they could use some good cream in their coffee. All in all, a great experience at Norm Reeves More

Quick and efficient service Enjoyed my first visit for servicing my vehicle. The service rep Alena was extremely kind and pleasant to deal with. Thank you very much. Mrs Holme Enjoyed my first visit for servicing my vehicle. The service rep Alena was extremely kind and pleasant to deal with. Thank you very much. Mrs Holmes More