Norm Reeves Honda Superstore West Covina - Service Center

All Honda Reps I encountered were very friendly and helpful. Kevin made sure that all my questions were answered prior to me leaving the lot. helpful. Kevin made sure that all my questions were answered prior to me leaving the lot. More

Norm Reeves Awesome Store in Covina Went to have my Airbag Recall fixed and a diagnostic. Tony Shen was more than helpful and informative. Great salesmanship and very professional. W Went to have my Airbag Recall fixed and a diagnostic. Tony Shen was more than helpful and informative. Great salesmanship and very professional. Will come back soon to purchase a new/used vehicle. More

Great service! We had our Odyssey in for paint repair (under warrenty) and it was kept for two weeks. We had to rend a car from Honda during this time. We were dis We had our Odyssey in for paint repair (under warrenty) and it was kept for two weeks. We had to rend a car from Honda during this time. We were dissatisfied with the length of time the car was had and the amount of money we had to pay for the rental. We asked to talk to the service manager to let him know. He was very concerned and remedied the problem. More

Service call was quick and , thorough Superb. Octavio Cortes takes the time to explain what you need (or don’t need), provides options, and is very reassuring. My entire family has Honda’s Superb. Octavio Cortes takes the time to explain what you need (or don’t need), provides options, and is very reassuring. My entire family has Honda’s and we drive to this dealership for service because of Octavio. More

Great service helpful and didn’t take too long. The time they told me it would take it did. Thank you for good service Brandon. helpful and didn’t take too long. The time they told me it would take it did. Thank you for good service Brandon. More

Tony Shen/Customer Service A few weeks ago I had an appointment for another recall on my Honda Pilot airbags. While there I also remembered I needed to purchase a spare FOB for A few weeks ago I had an appointment for another recall on my Honda Pilot airbags. While there I also remembered I needed to purchase a spare FOB for my Pilot. Was there for over 2.5 hrs. Total cost for a new FOB $190.00. It wasn't until much later that day I used the new FOB. Didn't work, dead. I called Tony Shen, customer service representative who assisted me that day. He was unable to accommodate my schedule back then. I called yesterday to see if I could come in to have the FOB fixed. I asked, if I came around 2ish, if that would work, Tony said "yes". Arrived at 2:15. was told Tony was at lunch, he failed to mention that to me. Pilot was taken in the service area and waited until 2:40 that when Tony acknowledged me. It wasn't until 3:20ish that Tony reappeared and said the FOB was fixed and handed it me. I said to Tony it was quite inconvenient to return especially when one pays $190.00 for a new FOB that didn't work the first time. Tony's response "well, nothing's perfect". Whoa. No apology, no compensation, not even a courtesy car wash which my Pilot could have use. I know I am a drop in the bucket of the countless customers that this dealership has. However, based on Tony's reply to me that "well, nothing's perfect" made me think whoa, he is representing Norma Reeves of West Covina, is that what they say to customers when something goes wrong? My Pilot is a 2006, I definitely won't return there when it's time to purchase a new Honda or any other repairs. More

Really great service My car battery died on me and I shopped around for the best price. I drove my car to my local Honda dealership, Norms Reeves Honda and spoke with B My car battery died on me and I shopped around for the best price. I drove my car to my local Honda dealership, Norms Reeves Honda and spoke with Brandon Hanson. Brandon was friendly and very professional. He gave me a great price on the service that I needed. The price for the car battery was easily $50 less than the local Autozone, which I couldn't believe. I really appreciate Norm Reeves Honda and Brandon for the great customer service. Thank you. More

Service Always a good experience when I am here. They keep in touch, try to make you comfortable if waiting or offer ride somewhere if it is a day long repai Always a good experience when I am here. They keep in touch, try to make you comfortable if waiting or offer ride somewhere if it is a day long repair. They go over everything and if they find something additional they communicate quickly. Never had a problem here. More

Excellent service Excellent customer service provided by the dealer service department with the friendly and knowledgeable service provider, Joe Martinez. Excellent job Excellent customer service provided by the dealer service department with the friendly and knowledgeable service provider, Joe Martinez. Excellent job and service with a quick turnaround time. More

Excellent Service Everyone was friendly, attentive, & professional from start to finish on a hot day that was swamped with cars. Had an appointment at 2:20 for Safety R Everyone was friendly, attentive, & professional from start to finish on a hot day that was swamped with cars. Had an appointment at 2:20 for Safety Recall & was told the car would be ready by 5pm.. In conversation with Service rep Joe, I mentioned dinner plans. Left the car then Joe called within an hour that my car was ready! He said he didn’t want us to have wait till dinner time to get the car! Great customer care!!! More